Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Malwarebytes, RootRepeal, Spybot S&D, etc. shut down


  • This topic is locked This topic is locked
3 replies to this topic

#1 d0ubty

d0ubty

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:08:18 AM

Posted 28 September 2009 - 07:55 AM

Hi all, first time poster here.

Anyway, I have a pretty annoying, and seemingly impossible to remove, problem. Whenever I try to run Malwarebytes, RootRepeal, Spybot S&D, or any other malware/rootkit removal tool, the program will shut down. Immediately afterward, when I try to restart the programs I get the whole "Windows cannot access the specified file...you do not have permission to access the file" error message. I've tried renaming the programs and that did not work. My computer is running incredibly slow. I think I may have multiple problems, but this rootkit is preventing me from solving whatever other problems I might have by not letting me run spyware removal tools. Do you guys have any ideas?

I'm running Windows XP Home Edition.

Thanks for any help.

Edited by d0ubty, 28 September 2009 - 01:45 PM.


BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:18 AM

Posted 28 September 2009 - 03:32 PM

Ok, it looks like there is a rootkitvariant in this log. The rootkit itself is a protection module used to terminate a variety of security tools by changing the permissions on targeted programs so that they cannot run or complete scans. There are some new variants of rootkits in the wild right now that will require custom scripts to remove the infection, the process must be completed by HJT team members or above.

Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..

Failure to follow the proper removal process can and will cause serious damage to a machine. Recovery of the machine may be difficult, if not impossible.

Next please go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post the above Win32kDiag.exe log.

Let me know how that went.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 d0ubty

d0ubty
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:08:18 AM

Posted 28 September 2009 - 09:45 PM

Hi, thanks for getting back to me. I know you guys are busy, I really appreciate it.

I got the Win32kDiag log posted in that forum, just to let you know.

-D

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,416 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:09:18 AM

Posted 29 September 2009 - 08:40 AM

Your welcome. All Logs are answered.
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users