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Internet Browsers (FireFox and IE) will not run

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2 replies to this topic

#1 DimitriStorm


  • Members
  • 3 posts
  • Local time:03:43 PM

Posted 27 September 2009 - 08:45 PM

This is my wife's laptop. It will not run either Firefox or IE. I have reinstalled both and tried several system restores but the outcome is the same. The computer will link up with the router and say it is connected but it will not initiate any browsers at all. I thought it may have had something to do with System Mechanic so I tried to uninstall it. When I tried it said the Uninstall file did not exist. Could this be the ghost of the iolo Firewall blocking the browser access to the net? I did not renew the service and the program keeps asking me to.

DDS (Ver_09-09-24.01) - NTFSx86
Run by Owner at 21:12:34.02 on Sun 09/27/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.958.372 [GMT -4:00]

AV: iolo AntiVirus® *On-access scanning disabled* (Updated) {2565CEEE-6BDB-4A6D-AD6D-F682F2695014}
FW: iolo Personal Firewall® *enabled* {38254411-9AEC-4967-913E-F892C2A4DF89}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\iolo\common\lib\ioloServiceManager.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Lexmark 2500 Series\lxddmon.exe
C:\Program Files\Lexmark 2500 Series\lxddamon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.EXE
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Windows Media Player\WMPNetwk.exe

============== Pseudo HJT Report ===============

uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar3.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\progra~1\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar3.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
uRun: [Nero PhotoShow Media Manager] c:\progra~1\nero\neroph~1\data\xtras\mssysmgr.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [LogitechSoftwareUpdate] "c:\program files\logitech\video\ManifestEngine.exe" boot
uRun: [StartCCC] c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe
uRun: [TomTomHOME.exe] "c:\program files\tomtom home 2\HOMERunner.exe"
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [PrinTray] c:\windows\system32\spool\drivers\w32x86\3\printray.exe
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.0\apps\apdproxy.exe"
mRun: [LVCOMSX] c:\windows\system32\LVCOMSX.EXE
mRun: [LogitechVideoRepair] c:\program files\logitech\video\ISStart.exe
mRun: [LogitechVideoTray] c:\program files\logitech\video\LogiTray.exe
mRun: [lxddmon.exe] "c:\program files\lexmark 2500 series\lxddmon.exe"
mRun: [lxddamon] "c:\program files\lexmark 2500 series\lxddamon.exe"
mRun: [FaxCenterServer] "c:\program files\lexmark fax solutions\fm3032.exe" /s
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [iolo AntiVirus] "c:\program files\iolo\system mechanic professional\antivirus\ioloAV.exe"
mRun: [iolo Personal Firewall] "c:\program files\iolo\system mechanic professional\personal firewall\ioloFW.exe"
dRun: [Power2GoExpress] NA
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\lumixs~1.lnk - c:\program files\panasonic\lumixsimpleviewer\PhLeAutoRun.exe
mPolicies-explorer: NoInstrumentation = 1 (0x1)
IE: &Download by NetAnts - c:\progra~1\netants\NAGet.htm
IE: &Yahoo! Search - file:///c:\program files\yahoo!\Common/ycsrch.htm
IE: Download &All by NetAnts - c:\progra~1\netants\NAGetAll.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Yahoo! &Dictionary - file:///c:\program files\yahoo!\Common/ycdict.htm
IE: Yahoo! &Maps - file:///c:\program files\yahoo!\Common/ycmap.htm
IE: Yahoo! &SMS - file:///c:\program files\yahoo!\Common/ycsms.htm
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
LSP: c:\windows\system32\iavlsp.dll
LSP: c:\program files\iolo\common\firewall\iFW_Xfilter.dll
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} - hxxp://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {775879E2-7309-4619-BB02-AADE41F4B690} - hxxp://www.shockwave.com/content/dreamchronicles/sis/dreamweb.
DPF: {7D492D61-303A-45C3-8A55-63449339943D} - hxxp://www.shockwave.com/content/nightshiftcode/sis/NightShiftCodeWeb.
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} - hxxp://exams.centriqfoss.com/msrdp.cab
DPF: {CAFEEFAC-0015-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_02-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_04-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\atun4sms.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.live.com/results.aspx?FORM=IEFM1&q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://en-US.start2.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
FF - prefs.js: keyword.URL - hxxp://search.live.com/results.aspx?FORM=IEFM1&q=
FF - plugin: c:\progra~1\yahoo!\common\npyaxmpb.dll
FF - plugin: c:\program files\google\google updater\2.4.1601.7122\npCIDetect13.dll
FF - plugin: c:\program files\google\update\\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPTURNMED.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R0 XPacket;iolo Personal Firewall Driver;c:\windows\system32\xpacket.sys [2008-9-12 39424]
R2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2009-5-22 55152]
R2 ioloFileInfoList;iolo FileInfoList Service;c:\program files\iolo\common\lib\ioloServiceManager.exe [2008-8-23 712048]
R2 ioloSystemService;iolo System Service;c:\program files\iolo\common\lib\ioloServiceManager.exe [2008-8-23 712048]
R2 lxdd_device;lxdd_device;c:\windows\system32\lxddcoms.exe -service --> c:\windows\system32\lxddcoms.exe -service [?]
R2 lxddCATSCustConnectService;lxddCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\lxddserv.exe [2007-12-21 99248]
R3 HSFHWATI;HSFHWATI;c:\windows\system32\drivers\HSFHWATI.sys [2006-4-7 200576]
R3 lknuhst;Linksys Network USB Host Controller;c:\windows\system32\drivers\lknuhst.sys [2008-1-29 11136]
R3 LKNUHUB;Linksys Network USB Root Hub;c:\windows\system32\drivers\lknuhub.sys [2008-1-29 37248]
S2 gupdate1c9fa782081a39a;Google Update Service (gupdate1c9fa782081a39a);c:\program files\google\update\GoogleUpdate.exe [2009-7-1 133104]
S2 LinksysUpdater;Linksys Updater;c:\program files\linksys\linksys updater\bin\LinksysUpdater.exe [2008-1-15 204800]
S2 SeaPort;SeaPort;c:\program files\microsoft\search enhancement pack\seaport\SeaPort.exe [2009-5-19 240512]
S3 busbcrw;USB Card Reader Writer driver;c:\windows\system32\drivers\busbcrw.sys [2006-8-3 16896]
S3 fsssvc;Windows Live Family Safety;c:\program files\windows live\family safety\fsssvc.exe [2009-2-6 533360]
S3 getPlusHelper;getPlus® Helper;c:\windows\system32\svchost.exe -k getPlusHelper [2004-8-26 14336]
S3 LKNUCMP;Linksys Network USB Composite Device;c:\windows\system32\drivers\lknucmp.sys [2008-1-29 11648]

============== File Associations ===============


=============== Created Last 30 ================

2009-09-27 00:48 <DIR> --d----- c:\windows\system32\wbem\Repository
2009-09-27 00:47 <DIR> --d----- c:\windows\$regcmp$
2009-09-27 00:35 <DIR> --d-h--- c:\docume~1\alluse~1\applic~1\{66E2F539-12B6-4870-A500-7689CDE75C5E}
2009-09-27 00:35 <DIR> --d----- c:\program files\common files\Authentium
2009-09-27 00:35 <DIR> --d----- c:\program files\iolo
2009-09-27 00:30 <DIR> --d----- C:\free movies
2009-09-27 00:29 <DIR> --d----- c:\documents and settings\owner\PrivacIE
2009-09-23 19:22 <DIR> --d----- c:\documents and settings\owner\IECompatCache
2009-09-23 15:12 <DIR> --d----- c:\docume~1\alluse~1\applic~1\{66E2F539-12B6-4870-A500-7689CDE75C5E}(2)
2009-09-23 14:59 7,680 a--sh--- c:\windows\Thumbs.db
2009-09-23 14:59 6,144 a--sh--- C:\Thumbs.db
2009-09-20 02:28 <DIR> -cd-h--- c:\windows\ie8
2009-09-20 02:23 <DIR> --d----- C:\INCINERATE
2009-09-19 20:42 <DIR> --d----- c:\program files\Shockwave.com
2009-09-19 19:36 <DIR> --d----- c:\docume~1\owner\applic~1\YoudaGames
2009-09-11 22:50 <DIR> --d----- c:\docume~1\owner\applic~1\Pogo Games
2009-09-09 19:44 153,088 ac------ c:\windows\system32\dllcache\triedit.dll
2009-09-07 01:57 <DIR> --d----- c:\docume~1\alluse~1\applic~1\DriverScanner
2009-09-07 01:57 <DIR> --d----- c:\docume~1\owner\applic~1\Uniblue
2009-09-05 20:49 <DIR> --d----- c:\program files\WinASO
2009-08-31 22:31 <DIR> --d----- c:\docume~1\owner\applic~1\Total Eclipse
2009-08-30 01:14 0 a------- c:\windows\system32\msxml4r.dll_clndisk_backup
2009-08-29 13:30 <DIR> --dsh--- c:\documents and settings\owner\IETldCache
2009-08-28 21:13 100,352 ac------ c:\windows\system32\dllcache\iecompat.dll
2009-08-28 21:12 <DIR> --d----- c:\windows\ie8updates

==================== Find3M ====================

2009-09-14 02:12 229,888 a------- c:\windows\PEV.exe
2009-08-23 20:38 2,214 a------- c:\docume~1\owner\applic~1\wklnhst.dat
2009-08-05 05:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-07-17 15:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-13 23:43 286,208 a------- c:\windows\system32\wmpdxm.dll
2009-07-03 13:09 915,456 -------- c:\windows\system32\wininet.dll
2008-08-24 21:04 8,168 a------- c:\docume~1\owner\applic~1\mindhabits.dat
2008-04-30 01:24 32 a----r-- c:\documents and settings\all users\hash.dat
2001-07-26 16:58 47 a------- c:\program files\ACMonitor_X73.ini
2001-07-05 12:46 8,116 a------- c:\program files\OSLO3071b2.USB
2001-05-11 11:39 53,248 a------- c:\program files\ACMonitor_X73.exe
2001-05-08 16:36 114,688 a------- c:\program files\lxarscan.dll
2001-04-23 14:22 1,437 a------- c:\program files\gtx73.ini
2001-02-22 09:54 768 a------- c:\program files\x73_lut.dat
2008-07-30 00:15 32,768 ac-sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008073020080731\index.dat

============= FINISH: 21:13:09.90 ===============

Attached Files

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#2 fireman4it


    Bleepin' Fireman

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Posted 14 October 2009 - 11:23 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
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  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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#3 teacup61


    Bleepin' Texan!

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Posted 24 October 2009 - 03:07 PM

Due to the lack of feedback this Topic is closed.

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