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new system with 4 crashes


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#1 jujulecouer

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Posted 27 September 2009 - 07:57 PM

hello, i just put together a new system in my old case and seem to be having some major problems. have had 4 crashes in two days. i've updated all windows xp. all drivers that i know of. cannot seem to understand what is wrong. downloaded a program called bluescreenview. would be helpful if i understood any of what it says :thumbsup:

Mini092709-01.dmp 9/27/2009 4:52:29 PM THREAD_STUCK_IN_DEVICE_DRIVER 0x000000ea 0x8209a360 0x8339b518 0x81fa4c60 0x00000001 nv4_disp.dll nv4_disp.dll+9d914 NVIDIA Compatible Windows 2000 Display driver, Version 182.50 NVIDIA Compatible Windows 2000 Display driver, Version 182.50 NVIDIA Corporation 6.14.11.8250
Mini092609-03.dmp 9/26/2009 9:33:01 PM BAD_POOL_CALLER 0x000000c2 0x00000007 0x00000cd4 0x81f038f8 0x81f038f8 ipnat.sys ipnat.sys+6751 IP Network Address Translator Microsoft® Windows® Operating System Microsoft Corporation 5.1.2600.5512 (xpsp.080413-0852)
Mini092609-02.dmp 9/26/2009 7:12:46 PM SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 0x1000007e 0xc0000005 0x81f60dd9 0xb9279a30 0xb927972c usbccgp.sys usbccgp.sys+14db USB Common Class Generic Parent Driver Microsoft® Windows® Operating System Microsoft Corporation 5.1.2600.5512 (xpsp.080413-2108)
Mini092609-01.dmp 9/26/2009 12:39:32 PM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x100000d1 0x00000001 0x00000002 0x00000001 0xf75af9e0 aswTdi.SYS aswTdi.SYS+89e0 avast! TDI Filter Driver avast! Antivirus System ALWIL Software 4.8.1351.0


please let me know what info that would make it easier to understand what the problem is. i am completely lost.

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#2 Sunharrow

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Posted 27 September 2009 - 08:38 PM

From auhma.org:

0x000000EA: THREAD_STUCK_IN_DEVICE_DRIVER
A device driver problem has caused the system to pause indefinitely (hang). Typically, this is caused by a display driver waiting for the video hardware to enter an idle state. This might indicate a hardware problem with the video adapter, or a faulty video driver.

0x000000C2: BAD_POOL_CALLER
A kernel-mode process or driver incorrectly attempted to perform memory operations. Typically, a faulty driver or buggy software causes this.

0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information by looking for Yellow Traingles with an exclamation point or Red X's.

0xD1 errors are usually caused by drivers but they also can be caused by mismatched or faulty drivers.

My first suspicion is that either the issue is with your video card drivers or with your security software. Since Avast is very stable I doubt that is your issue.

1. When you updated your graphics card drivers did you first clean out your old drivers before installing the new ones?

2. What firewall or other security software are you using?

* Please give us your hardware specs including make and model of your motherboard, RAM type and how much you have installed, video card, etc.

Edited by Sunharrow, 27 September 2009 - 08:40 PM.


#3 jujulecouer

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Posted 27 September 2009 - 09:54 PM

AMD Phenom 9750 Processor
2.4 GHz, 768 MB of RAM ( Kingston 1 GB )
ASUS M4N78 Pro GeForce 8300 Socket AM+2 Motherboard
Windows XP Service Pack 3
no video card
Avast antivirus
Spybot Search and Destroy
Lavasoft AdAware
WinPatrol
Windows firewall
Updated all drivers through Window Update none elsewhere

anything else you need, just let me know.

Thank you.

#4 Sunharrow

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Posted 27 September 2009 - 11:02 PM

Thanks for the info. Question: Are you doing anything in particular when the crashes occur or are they random?

Also, FYI the XP firewall is very poor. I direct you to some excellent free firewalls such as Online Armor with HIPS or Comodo. I also direct you to SuperAntiSpyware's free version. It gives real time protection but keep in mind that the free version must have the updates done manually; otherwise it gives resident protection. I am sure however if it will conflict with WinPatrol but I do know it works well in conjunction with Avast and Online Armor.

I know this is a new build but have you gone to Asus' website to see if they have any updates for your particular motherboard? Also, while you are there check to see if Asus recommends the Kingston RAM you have installed for your motherboard.

#5 jujulecouer

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Posted 28 September 2009 - 01:13 AM

thanks for the info. think we may have solved the problem with your help. the memory is not on the asus list. new memory ordered will let you know in a few days if that does it. will try the firewall but is superantispyware really good enough to replace winpatrol?

thank you again.

#6 Sunharrow

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Posted 28 September 2009 - 10:18 AM

Concerning Winpatrol and SAS I can't really say because honestly I've never used it, but I do know the quality of SAS as do many, many people. If WinPatrol working well for you then by all means stick with it.


Asus boards are are good but they are also known to be picky about the RAM used. Thus my reason for directing you to check out if your Kingston will work with your mobo. The thing is Kingston makes great RAM.

Keep us informed and make surre the memory is set to the correct voltage.

#7 jujulecouer

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Posted 03 October 2009 - 01:07 PM

Thank you sooo much :thumbsup:

Replaced memory with one from Kingston that Asus recommened and everything is working fine. No more blue screens!! All updates for Asus were fine. Downloaded Online Armor, love it. Think we'll stay with WinPatrol for now. Feel really stupid not doing more research on the memory. Trusted the recomendation by TigerDirect and Office Depot and got it wrong twice. Won't make that mistake again.

Now I can get back to printing out home schooling for 4 children. They may not be so happy about that, but they get to play games too.

By the way, what do you mean about "correct voltage"? Had no idea I had to "set" anything.

#8 Sunharrow

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Posted 14 October 2009 - 12:14 AM

First, really sorry for the delayed response. Second, glad things are working out well for you and that I could help. You also confirm the fact that Asus boards are picky about the RAM they use. They make great boards but the memory thing is important to remember. And Kingston makes very fine memory.

As for the voltage thing I am a member of another Tech forum (though I find Bleeping Computer to be one of the best) where I read the minidumps after someone has the Blue Screen of Death (system crashes). I have lost count of the number of people in 2009 who have posted dumps that say the probable cause is corrupted memory when that really isn't the issue at all. The issue is the BIOS set the voltage at the incorrect memory specs. Once set manually to the designed voltage of said memory many times the issues were straightened out.




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