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Won't Boot- Message begins: RV370.......


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#1 chasb35

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Posted 27 September 2009 - 06:08 PM

Have Dell Optiplex GX620 with Windows XP with all updates except Service Pak 3. Also has ATI X600 Video card.

Problem: The system hung while attempting to go into "Standby" with the screen saying "preparing to standby" or something to that effect.

After waiting several minutes, forced system to turn off using the On/Off button.

Upon attempting to turn on computer, it goes directly to a one line of info screen which says:

RV370 P/N 113-A62903-10B BIOS

There is also displayed on the front of the tower the numbers "1,2,and3" in green which I think are supposed to tell me something.


Can not gain access to Bios or to boot some form of Windows. It goes no farther than above info line.
My googleing suggested might be the ATI card so I removed it and hooked the display to the onboard VGA socket.
Still nothing happened except now the one info line does not even display.

System came off warranty 9-6-09 == wouldn't you know.

Any help appreciated.

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#2 Sterling14

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Posted 27 September 2009 - 07:10 PM

Try disconnecting everything unless it's necessary. Disconnect the Hard Drive(s), Optical Drive(s), use only one stick of ram, use onboard graphics. See what it says with a minimum set up like this.
"I think there is a world market for maybe five computers." - Thomas Watson, Chairman of IBM, 1943

#3 garmanma

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Posted 27 September 2009 - 10:09 PM

Hibernate and standby can act funky when the video driver is corrupt
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#4 chasb35

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Posted 22 October 2009 - 01:14 PM

Try disconnecting everything unless it's necessary. Disconnect the Hard Drive(s), Optical Drive(s), use only one stick of ram, use onboard graphics. See what it says with a minimum set up like this.



Its taken me a while to get to this but following your suggestions, I now have it back up and running. Thanks.
I have permanently removed the ATI graphics card and all related software which I did not need anyway.
I do have one little problem left. When I select the shutdown option, the "Standby" option is no longer available. I checked BIOS and can find nothing there that would cause this. Have any idea as to how I reinstate the "standby" option?




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