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windows shut down for reasons unknown


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2 replies to this topic

#1 galala

galala

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Posted 27 September 2009 - 06:45 AM

my computer often stops and the screen turns blue and there are some words on it:
"a problem has been detected and windows has been shut down to prevent damage to your computer.
if this is the first time,please restart your computer;if not,do as follow:
techeck to be sure you have adequate disk space,if a driver is identified in the stop message,disable the driver or check with the manufacturer for driver updates.try changing video adapters.
check with your hardware vendor for any BIOS updates.Disable BIOS memory options such as caching or shadowing.if you need to use safe mode to remove or disable components,restant your computer,pressF8 to select Advanced startup Options,and then select safe mode.
technical information:
***stop:Ox0000008E(Oxc0000005,OxAA39973E,OxA811c7A4,Ox00000000)
***tepip sys-Address:AA39973E base at AA393000
Datestamp 485b99ad
Beginning dump of physical memory
phsical memory dump complete.
contact your system administritor or technical support group for futher assistance."
here's the HijackThis log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:18:23, on 2009-9-26
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\alg.exe
C:\program files\internet explorer\iexplore.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\Rundll32.exe
C:\WINDOWS\system32\conime.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Apoint2K\Apntex.exe
C:\program files\internet explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Program Files\锐捷网络\Ruijie Supplicant\8021x.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
D:\Program Files\360safe\360se\360SE.exe
D:\Program Files\Tencent\QQ\Bin\QQ.exe
D:\Program Files\Tencent\QQ\Bin\TXPlatform.exe
C:\Downloads\HijackThis.exe
C:\Program Files\Lingoes\Translator2\Lingoes.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\notepad.exe

R3 - URLSearchHook: Tencent SearchHook - {DB8B2393-7A6C-4C76-88CE-6B1F6FF6FFE9} - C:\Program Files\TENCENT\SSPlus\SAddr1.dll
O1 - Hosts: 60.173.10.4 www.qv0d996.cn
O2 - BHO: Thunder AtOnce - {01443AEC-0FD1-40fd-9C87-E93D1494C233} - d:\Program Files\Thunder Network\Thunder\ComDlls\TDAtOnce_Now.dll
O2 - BHO: Tencent Browser Helper - {0C7C23EF-A848-485B-873C-0ED954731014} - C:\Program Files\TENCENT\SSPlus\SAddr1.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: PIPI Link Helper - {1A3440C6-F123-4CAB-84EE-C814E1AE0D8F} - C:\Program Files\pipi\JfCheck.dll
O2 - BHO: IESuper - {1A49F431-2A2E-41a5-9080-0F41D1A3AEC2} - C:\PROGRA~1\IESuper\iesuper.dll
O2 - BHO: QQToolbar - {29CF293A-1E7D-4069-9E11-E39698D0AF95} - C:\Program Files\Tencent\QQToolbar\IEBar.dll
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan Enterprise\Scriptcl.dll (file missing)
O2 - BHO: ThunderBHO - {889D2FEB-5411-4565-8998-1DD2C5261283} - D:\Program Files\Thunder Network\Thunder\ComDlls\xunleiBHO_Now.dll
O2 - BHO: Windows Live 登录帮助程序 - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.1.1309.15642\swg.dll
O2 - BHO: SafeMon Class - {B69F34DD-F0F9-42DC-9EDD-957187DA688D} - D:\PROGRA~1\360safe\safemon\safemon.dll
O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: QQ工具栏 - {29CF293A-1E7D-4069-9E11-E39698D0AF95} - C:\Program Files\Tencent\QQToolbar\IEBar.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: (no name) - {B580CF65-E151-49C3-B73F-70B13FCA8E86} - (no file)
O4 - HKLM\..\Run: [360Safebox] "C:\Program Files\360Safebox\safeboxTray.exe" /r
O4 - HKLM\..\Run: [360Safetray] "D:\PROGRA~1\360safe\safemon\360Tray.exe" /start
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [stup.exe] Rundll32.exe C:\PROGRA~1\TENCENT\SSPlus\SPlus.dll,Rundll32 R
O4 - HKLM\..\Run: [apoint] "C:\Program Files\Apoint2K\Apoint.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [QQ2009] "D:\Program Files\Tencent\QQ\Bin\QQ.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKLM\..\Policies\Explorer\Run: [ming9bstart] C:\WINDOWS\system\ming9b090423.exe
O4 - HKLM\..\Policies\Explorer\Run: [ccsnhh] rundll32.exe C:\WINDOWS\system32\mywcc090118.dll bgdll
O4 - HKUS\S-1-5-19\..\Run: [ctfmon.exe] ctfmon.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [ctfmon.exe] ctfmon.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] ctfmon.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] ctfmon.exe (User 'Default user')
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: +放进我的口袋(&Y) - http://koudai.360.cn/post_js.html
O8 - Extra context menu item: 使用光影编辑和美化 - C:\Program Files\nEO iMAGING\NeoOpenNeo.htm
O8 - Extra context menu item: 使用迅雷下载 - D:\Program Files\Thunder Network\Thunder\Program\geturl.htm
O8 - Extra context menu item: 使用迅雷下载全部链接 - D:\Program Files\Thunder Network\Thunder\Program\getallurl.htm
O8 - Extra context menu item: 导出到 Microsoft Office Excel(&X) - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: 添加到QQ表情 - D:\Program Files\Tencent\QQ\Bin\AddEmotion.htm
O8 - Extra context menu item: 添加到百度搜藏 - http://cang.baidu.com/-/add.html
O9 - Extra button: 启动迅雷5 - {09BA8F6D-CB54-424B-839C-C2A6C8E6B436} - d:\Program Files\Thunder Network\Thunder\Thunder.exe
O9 - Extra 'Tools' menuitem: 启动迅雷5 - {09BA8F6D-CB54-424B-839C-C2A6C8E6B436} - d:\Program Files\Thunder Network\Thunder\Thunder.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: 波波虎 - {4907A6EA-67FC-4466-83A0-FCDEF915A820} - C:\WINDOWS\system32\shdocvw.dll (HKCU)
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O11 - Options group: [TBH] 中文搜搜
O16 - DPF: {05F5F404-7C24-4B39-B5CC-340CEDEB9C0D} (PhotoDrawEx Class) - http://imgcache.qq.com/qzone/client/photo/...PhotoDrawEx.cab
O16 - DPF: {2375BEE5-F175-4F1C-81EC-8E4E2E72E2DD} (PhotoDraw Class) - http://imgcache.qq.com/qzone/client/photo/...toDrawSetup.exe
O16 - DPF: {488A4255-3236-44B3-8F27-FA1AECAA8844} (EditCtrl Class) - https://img.alipay.com/download/2121/aliedit.cab
O16 - DPF: {A877BA28-1F7E-4876-B299-50B3199A1A5D} (UploadFilePartition Class) - http://m369.mail.qq.com/zh_CN/activex/Tenc...tiveX_beta1.cab
O18 - Protocol: about - {3050F406-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\system32\mshtml.dll
O18 - Protocol: cdl - {3DD53D40-7B8B-11D0-B013-00AA0059CE02} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: dvd - {12D51199-0DB5-46FE-A120-47A3D7D937CC} - C:\WINDOWS\system32\msvidctl.dll
O18 - Protocol: file - {79EAC9E7-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: ftp - {79EAC9E3-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: gopher - {79EAC9E4-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: http - {79EAC9E2-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: https - {79EAC9E5-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: ipp - (no CLSID) - (no file)
O18 - Protocol: its - {9D148291-B9C8-11D0-A4CC-0000F80149F6} - C:\WINDOWS\system32\itss.dll
O18 - Protocol: javascript - {3050F3B2-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\system32\mshtml.dll
O18 - Protocol: KuGoo - {6AC4FBC7-AA38-45EC-9634-D6D20B679EFC} - C:\WINDOWS\system32\KuGoo3DownXControl.ocx (file missing)
O18 - Protocol: KuGoo3 - {6AC4FBC7-AA38-45EC-9634-D6D20B679EFC} - C:\WINDOWS\system32\KuGoo3DownXControl.ocx (file missing)
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WINDOW~4\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: local - {79EAC9E7-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: mailto - {3050F3DA-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\system32\mshtml.dll
O18 - Protocol: mbox - {3050F3DA-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\system32\mshtml.dll
O18 - Protocol: mboxflash - {3050F3DA-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\system32\mshtml.dll
O18 - Protocol: mhtml - {05300401-BCBC-11D0-85E3-00C04FD85AB4} - C:\WINDOWS\system32\inetcomm.dll
O18 - Protocol: mk - {79EAC9E6-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: ms-its - {9D148291-B9C8-11D0-A4CC-0000F80149F6} - C:\WINDOWS\system32\itss.dll
O18 - Protocol: msdaipp - (no CLSID) - (no file)
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WINDOW~4\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: res - {3050F3BC-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\system32\mshtml.dll
O18 - Protocol: sysimage - {76E67A63-06E9-11D2-A840-006008059382} - C:\WINDOWS\system32\mshtml.dll
O18 - Protocol: tv - {CBD30858-AF45-11D2-B6D6-00C04FBBDE6E} - C:\WINDOWS\system32\msvidctl.dll
O18 - Protocol: vbscript - {3050F3B2-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\system32\mshtml.dll
O18 - Protocol: wia - {13F3EA8B-91D7-4F0A-AD76-D2853AC8BECE} - C:\WINDOWS\system32\wiascr.dll
O18 - Protocol: wlmailhtml - {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - C:\Program Files\Windows Live\Mail\mailcomm.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\WINDOWS\system32\DRIVERS\xaudio.exe

--
End of file - 11979 bytes

thank you for any help!

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#2 myrti

myrti

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Posted 14 October 2009 - 05:45 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

Please include a clear description of the problems you're having, along with any steps you may have performed so far. We are going to check for malware and some of the basic solutions. If nothing works, I will advise you to check over at either the windows or the hardware fourms.

Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.

Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
  • Please download OTL from following mirror:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized
In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. I suggest you do this and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.

regards _temp_

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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#3 myrti

myrti

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Posted 19 October 2009 - 10:42 AM

Due to lack of feedback, this topic is now Closed

If you need this topic reopened, please send me a PM.
Please include the address of this thread in your request.
This applies only to the original topic starter.

Everyone else please start a new topic.

With Regards,
_temp_

is that a bird?  a plane? nooo it's the flying blueberry!

If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

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