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Total Security + Google Installer


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#1 Guy0502

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Posted 26 September 2009 - 10:59 PM

I have the total security virus. I was able to terminate it using Process Explorer (per the guide). However, I can't remove it since a second virus, which keeps giving me Google Installer errors (Google Installer has encountered a problem...) which disables any antivirus. I was able to install Malwarebytes' by changing the installation file's name, but no luck with Malwarebytes' itself.

btw, XP SP3

Some symptoms of the Google Installer:
- I am using Fx 3.5, and whenever I use the built-in search to google something, white page pops up. When I go to google.com there is no problem. However, the same problem occurs when trying to look for images, news and groups.
- Computer freezes a lot
- At the last stage of startup, when you get the 'Welcome' message, it takes about 20 seconds.
- No restore points anymore

Edited by Guy0502, 26 September 2009 - 11:31 PM.

Specs:
Dell Inspiron 530s
Intel Core 2 4400 (2Ghz) (dual-core)
3GB RAM
Windows XP SP3
ATI RADEON 1300PRO

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#2 rigel

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Posted 27 September 2009 - 01:00 PM

Please perform a scan with Eset Onlinescan (NOD32).
(Requires Internet Explorer to work. If given the option, choose "Quarantine" instead of delete.)
Vista Users be sure to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)
  • You will see the Terms of Use. Tick the check-box in front of YES, I accept the Terms of Use
  • Now click Start.
  • You may receive an alert on the address bar that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Insall ActiveX component.
  • A new window will appear asking "Do you want to install this software?" (OnlineScanner.cab)".
  • Answer Yes to install and download the ActiveX controls that allows the scan to run.
  • Click Start. (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, check: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan to start the online scan. (this could take some time to complete)[/color]
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software. Just close the window.
  • Now click Start > Run... > type: C:\Program Files\EsetOnlineScanner\log.txt
  • The scan results will open in Notepad.
  • Copy and paste the log results in your next reply.
Note: Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn\ them back on after you are finished.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Guy0502

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Posted 28 September 2009 - 03:57 AM

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=6
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6050
# api_version=3.0.2
# EOSSerial=fcdb5745077de94dabf9d8a858ad598d
# end=finished
# remove_checked=true
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2009-09-28 08:20:28
# local_time=2009-09-28 06:20:28 (+1000, AUS Eastern Standard Time)
# country="Australia"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=5121 41 100 85 154666628906250
# scanned=203048
# found=12
# cleaned=12
# scan_time=3370
C:\Documents and Settings\Aharonis\Local Settings\temp\a.exe Win32/TrojanDownloader.FakeAlert.AHO trojan (cleaned by deleting (after the next restart) - quarantined) 00000000000000000000000000000000 C
C:\Documents and Settings\All Users\Application Data\19465624\19465624.exe a variant of Win32/Kryptik.ALW trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\Program Files\Cheat Engine\dbk32.sys probably a variant of Win32/Genetik trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\WINDOWS\msa.exe a variant of Win32/Kryptik.ADD trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\WINDOWS\system32\net.net Win32/TrojanClicker.Punad.AA trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
C:\WINDOWS\system32\qdiagdwc.ocx probably a variant of Win32/Genetik trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
D:\Crack\Texas Calculatem v6.0.3 poker odds calculator\Texas Calculatem\TexasCalcSetup.exe probably a variant of Win32/TrojanDownloader.VB trojan (deleted - quarantined) 00000000000000000000000000000000 C
D:\GTA\GTA-SA Crazy Trainer.exe probably a variant of Win32/Agent trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
D:\Guy\CheatEngine54.exe probably a variant of Win32/Genetik trojan (deleted - quarantined) 00000000000000000000000000000000 C
D:\Guy\GTA-SA Crazy Trainer.exe probably a variant of Win32/Agent trojan (cleaned by deleting - quarantined) 00000000000000000000000000000000 C
D:\Installations\unlocker1.8.7.exe a variant of Win32/Adware.ADON application (deleted - quarantined) 00000000000000000000000000000000 C
${Memory} multiple threats 00000000000000000000000000000000 C
Specs:
Dell Inspiron 530s
Intel Core 2 4400 (2Ghz) (dual-core)
3GB RAM
Windows XP SP3
ATI RADEON 1300PRO

#4 rigel

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Posted 28 September 2009 - 12:42 PM

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 Guy0502

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Posted 28 September 2009 - 09:45 PM

can't open SUPERAntiSypware.exe, the Google Installer virus is still working. Closes it down. Should I try renaming the file?
ok, renamed the installation file and the executable. It worked.
There are a lot options there, you sure I need to uncheck all (there's stuff about direct access, kernels etc.)

After it started running, I went away from the computer for a few minutes and it closed down. No trace of it. While I was there I say it found the Google Installer thing. Called it a rootkit.

When I try running it again, it says:
Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

Edited by Guy0502, 28 September 2009 - 11:25 PM.

Specs:
Dell Inspiron 530s
Intel Core 2 4400 (2Ghz) (dual-core)
3GB RAM
Windows XP SP3
ATI RADEON 1300PRO

#6 rigel

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Posted 28 September 2009 - 11:14 PM

:thumbsup: Yes please leave the others unchecked.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 Guy0502

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Posted 29 September 2009 - 01:22 AM

above post edited
I stayed next to it for a few minutes, it found the Google installer thing, I went away and the virus shut it, and now I can't open it.

Edited by Guy0502, 29 September 2009 - 10:01 PM.

Specs:
Dell Inspiron 530s
Intel Core 2 4400 (2Ghz) (dual-core)
3GB RAM
Windows XP SP3
ATI RADEON 1300PRO

#8 rigel

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Posted 03 October 2009 - 06:54 PM

I apologize for missing your thread.

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download"

    mirror).
  • Open Posted Image on

    your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes:

    Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the

    Posted Image button. Save the log to
    your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your
    next reply, please.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 Guy0502

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Posted 03 October 2009 - 10:04 PM

I got sn error when trying to open, however after clicking OK several times it opened. See screenshot. Will scan now.
Posted Image
Specs:
Dell Inspiron 530s
Intel Core 2 4400 (2Ghz) (dual-core)
3GB RAM
Windows XP SP3
ATI RADEON 1300PRO

#10 rigel

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Posted 03 October 2009 - 10:31 PM

If it still will not work... Please try this scan and post to the HJT forum
  • Please download System Repair Engineer from here
  • Unzip/extract sreng2.zip to a folder on your desktop
  • Double-click on SREngLdr.EXE to launch System Repair Engineer
  • Click the Smart Scan Icon
  • Click Scan
  • Wait for the scan to finish
  • Click on the Save Reports button
  • Save it to your desktop, using the recommended name of SREngLOG.log
  • Close System Repair Engineer
  • Use notepad to open the SREngLOG.log file
  • Note: The log may be long, and you may need several posts to post all of it
  • If you are using a custom HOSTS file, please leave out the HOSTS File section, as it will make the log far too long
Post a your SREngLOG log to the HJT forum and a Team member will be along to help you as soon as possible.

If you need any help with the guide, please let me know.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 Guy0502

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Posted 08 October 2009 - 01:34 AM

went to HJT. http://www.bleepingcomputer.com/forums/ind...howtopic=262480
Specs:
Dell Inspiron 530s
Intel Core 2 4400 (2Ghz) (dual-core)
3GB RAM
Windows XP SP3
ATI RADEON 1300PRO

#12 rigel

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Posted 08 October 2009 - 07:13 AM

That works! From glancing at your log, you have signs of Max++. It is one of the new rootkits. A HJT member will be with you soon to help repair the infection. be patient, there is a backlog of logs.

Now that you have a log posted, please follow only the advice of the HJT member who takes your log. Good luck!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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