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Steps to fix infected computer


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#1 martiinhouston

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Posted 26 September 2009 - 06:04 PM

Hi,

I need to secure my friend's computers. She is running XPPro on one box, and probably VISTA on the two laptops. One problem is that they get locked out of email accounts and strange charges end up on their credit card bills.

The steps I plan to take -- In order -- are:

1. I hope I can set up the router for WPA; if the current router doesn't support it, then a new router will have to be purchased.

2. I have a trial version of NOD32 to install, as the desktop does not have any current AV software. I will do a "deep" system scan.

3. I have a current version (2.0.2) of HiJackThis to install and run.

I am guessing a keylogger is installed on one or all of the computers.

Any other suggestions on software to run?

thanks,
marti

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#2 Computer Pro

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Posted 26 September 2009 - 07:45 PM

Hello and welcome to Bleeping Computer.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 martiinhouston

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Posted 27 September 2009 - 08:37 AM

Thank you for your reply. I had my friend run MalWareBytes yesterday and no problems were found. I hope to go to her house today and do additional work.

#4 Computer Pro

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Posted 28 September 2009 - 06:29 PM

Did you persoally run Malwarebytes on all three machines?
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