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ComboFix


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#1 SLM

SLM

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Posted 26 September 2009 - 05:30 PM

Hi:

I am a computer consultant called and a new client told me that she had a virus on her computer (not sure what it was) and webroot tried to fix it but could not. When I got the computer it only started in safe mode and basically was near crashing. I ran Combofix and now the computer starts normally but I cannot run most programs.

I log like to post the combofix log to see what my next steps should be.

What should be my next steps?

Sharon

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#2 garmanma

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Posted 26 September 2009 - 07:23 PM

Please do not post a Combofix log

ijackThis[/b] forums. It is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.
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If you wish to post a DDS / HJT log follow these directions

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

There will also be instructions to create a Root Repeal Log

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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