Posted 26 September 2009 - 07:18 AM
I have a friend's laptop here that's having some issues. He brought it to me infected with Windows Police Pro virus/malware. I found a fix here at bleepingcomputer.com. I DL'd some registry fixes and was able to access the task manager to stop the necessary processes thus allowing me to access the internet and run programs. I DL'd Malwarebytes and ran it. The virus seemed to be successfully removed along with many other cookies and other adware.
The problem now is that when I try to access the internet, the computer can't download pages. I have tried wireless (both from a broadcasting network as well as manually creating access to a non-broadcasting network). I have tried a direct connection. I have tried letting windows control his wirelessnetwork card, as well as allowing the Intel software to run the card.
It's really weird because when i was fixing the laptop, I had internet access. After Malwarebytes ran, I rebooted and still had connectivity. It wasn't until he brought the laptop home and tried to use wireless networking that he had the first problems. He brought the PC back to work and now it won't work on the office wireless, nor when I plug a cat-5 right into the back of the machine.
Another strange thing is that when I view his network connections in My Network Places, the connections show as enabled and connected at 54 mbps.
For all intents and purposes I should be accessing websites, but I get nothing.
We're running windows XP Home (don't know the service pack, but I can find out), and Internet Explorer 8.
I installed Firefox and still could not connect so it doesn't seem to be an IE issue. I also disabled the firewall so that shouldn't be in the way.
All I'm thinking is that maybe one of the automated registry fixes did something I'm not aware of, however, I did access the internet after a reboot once the computer was "fixed". It's very strange.
The only thing I can think of that I haven't done is uninstall the network card and reinstall because I don't have the drivers. I can find them if need be, but if I don't need to do that I'd rather not.
Thanks in advance for your help with this non-connective mystery.