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Posted on 18th September - no response - is my problem too small or am i in the wrong forum


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10 replies to this topic

#1 quarte

quarte

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  • 6 posts
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  • Local time:03:15 AM

Posted 26 September 2009 - 05:59 AM

Hi.. I'm not trying to 'bump' my request.. just confused that there has been no response when so many submitted after mine have been dealt with.

I've avoided seeking help elsewhere, as you prescribe, but would appreciate some kind of response saying you can or can't help me.

I've attached a copy of the original post and DDS logs etc, run today

thanks

---------------

My computer has a virus called “infostealer” or “recycld” or both.

First noticed 2 weeks ago when unable to open Task Manager via Ctr Alt Del receiving message ‘ Task manager has been disabled by your administrator ‘. It’s a home computer I’m the administrator.

HP help desk suggested setting up a ‘New User‘ which I did and could then open Task Manager but this is not an ideal solution.

When I tried using a Flash memory stick in a USB, Norton detected ‘Infostealer’ and blocked it. This happened each time I tried to use a Flash memory stick in a USB port.
Each stick had acquired a new Folder called ‘recycler’, apparently empty.
I reformatted my memory sticks but each time used the same Norton message appeared and the folder reappeared on stick.

HP suggested Gpedit but neither this or regedit will work. The message ‘The registry has been disabled by your administrator‘ appears.

I downloaded CCleaner and cleaned out temp files etc.

Norton’s best, in fact their only, suggestion was to pay them over $100 to have their ‘premium service’ staff look at the problem.

I googled and found under ‘reclycld’ a post on Kaspersky the seems to exactly the same issue and apparently resolved by them with an AVG script, whatever that is.
http://forum.kaspersky.com/lofiversion/ind...hp/t114278.html

--------------------


DDS (Ver_09-07-30.01) - NTFSx86
Run by me at 11:13:57.81 on 26/09/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15
Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.2046.1350 [GMT 1:00]


============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
c:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Internet Security\Engine\17.0.0.136\ccSvcHst.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Norton Internet Security\Engine\17.0.0.136\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\AOL\1166555939\ee\AOLSoftware.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HPQ\SHARED\HPQWMI.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
c:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
c:\program files\common files\aol\1166555939\ee\services\antiSpywareApp\ver2_0_12\AOLSP Scheduler.exe
c:\program files\common files\aol\1166555939\ee\aolsoftware.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\me\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_GB&c=Q305&bd=pavilion&pf=laptop
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\17.0.0.136\coIEPlg.dll
BHO: baloudHelperObj Class: {6165d324-3aaf-4c63-b545-c7d2285bea1c} - c:\program files\texthelp systems\readandwrite7.1\thhtmlbho.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\17.0.0.136\IPSBHO.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: MSN helper: {ba1c005b-3a0d-45c0-8204-70b8459d4fd2} - hgop32.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\17.0.0.136\coIEPlg.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] c:\program files\itunes\iTunesHelper.exe
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
mRun: [eabconfg.cpl] c:\program files\hpq\quick launch buttons\EabServr.exe /Start
mRun: [AOLDialer] c:\program files\common files\aol\acs\AOLDial.exe
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [HostManager] c:\program files\common files\aol\1166555939\ee\AOLSoftware.exe
mRun: [Easy-PrintToolBox] c:\program files\canon\easy-printtoolbox\BJPSMAIN.EXE /logon
mRun: [WatchDog] c:\program files\intervideo\dvd check\DVDCheck.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [Camera Detector] c:\progra~1\acdsys~1\devdet~1\DEVDET~1.EXE -autorun
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\me\startm~1\programs\startup\wkcalrem.lnk - c:\program files\common files\microsoft shared\works shared\WkCalRem.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\aol90t~1.lnk - c:\program files\aol 9.0\aoltray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\bttray.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dvdche~1.lnk - c:\program files\intervideo\dvd check\DVDCheck.exe
uPolicies-system: DisableTaskMgr = 1 (0x1)
uPolicies-system: DisableRegistryTools = 1 (0x1)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Resource.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Resource.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Resource.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Resource.dll/RC_Print.html
IE: Send To &Bluetooth - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - c:\program files\widcomm\bluetooth software\btsendto_ie.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\jp2iexp.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {DFD181E0-5E2F-11CE-A449-00AA004A803D} - file://c:\program files\plant encyclopedia\html\mspert10.cab
Handler: widimg - {EE7C2AFF-5742-44FF-BD0E-E521B0D3C3BA} - c:\windows\system32\BTXPPanel.dll
Notify: AtiExtEvent - Ati2evxx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\me\applic~1\mozilla\firefox\profiles\1xppribe.default\
FF - prefs.js: browser.search.selectedEngine - Google.co.uk
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\google\picasa3\npPicasa2.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCortona.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - truec:\program files\mozilla firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\mozilla firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\mozilla firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1100000.088\SymDS.sys [2009-9-16 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1100000.088\SymEFA.sys [2009-9-16 169008]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\definitions\bashdefs\20090911.001\BHDrvx86.sys [2009-9-11 507440]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1100000.088\ccHPx86.sys [2009-9-16 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1100000.088\Ironx86.sys [2009-9-16 114736]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\17.0.0.136\ccSvcHst.exe [2009-9-16 126392]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-9-16 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\definitions\ipsdefs\20090911.001\IDSXpx86.sys [2009-9-16 329080]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\definitions\virusdefs\20090925.037\NAVENG.SYS [2009-9-26 84912]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\definitions\virusdefs\20090925.037\NAVEX15.SYS [2009-9-26 1323568]

=============== Created Last 30 ================

2009-09-22 06:30 <DIR> --d----- c:\windows\pss
2009-09-17 17:42 <DIR> --d----- c:\program files\CCleaner
2009-09-16 15:35 <DIR> --d----- c:\docume~1\me\applic~1\Tific
2009-09-16 15:10 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2009-09-16 15:10 124,976 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-09-16 15:10 7,443 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-09-16 15:10 805 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-09-16 15:10 <DIR> --d----- c:\program files\Symantec
2009-09-16 15:08 <DIR> --d----- c:\windows\system32\drivers\NIS
2009-09-16 15:08 <DIR> --d----- c:\program files\Norton Internet Security
2009-09-16 14:59 <DIR> --d----- c:\docume~1\alluse~1\applic~1\PCSettings
2009-09-16 14:59 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Norton
2009-09-16 14:59 <DIR> --d----- c:\program files\NortonInstaller
2009-09-16 14:59 <DIR> --d----- c:\docume~1\alluse~1\applic~1\NortonInstaller
2009-09-16 14:28 1 a------- c:\windows\system32\idm.dat
2009-09-16 14:28 1 a------- c:\windows\system32\c2d.dat
2009-09-09 13:05 153,088 -------- c:\windows\system32\dllcache\triedit.dll
2009-09-04 07:08 1 a------- c:\windows\system32\q1.dat

==================== Find3M ====================

2009-09-04 08:22 78,883 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-08-05 10:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-08-05 10:01 204,800 -------- c:\windows\system32\dllcache\mswebdvd.dll
2009-07-25 05:23 411,368 a------- c:\windows\system32\deploytk.dll
2009-07-19 18:48 11,067,392 -------- c:\windows\system32\dllcache\ieframe.dll
2009-07-19 14:18 5,937,152 -------- c:\windows\system32\dllcache\mshtml.dll
2009-07-17 20:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-17 20:01 58,880 -------- c:\windows\system32\dllcache\atl.dll
2009-07-13 10:08 286,720 a------- c:\windows\system32\wmpdxm.dll
2009-07-13 10:08 286,720 a------- c:\windows\system32\dllcache\wmpdxm.dll
2009-07-13 10:08 5,537,792 a------- c:\windows\system32\dllcache\wmp.dll
2009-07-10 14:27 1,315,328 -------- c:\windows\system32\dllcache\msoe.dll
2009-07-03 18:09 915,456 a------- c:\windows\system32\wininet.dll
2009-07-03 18:09 915,456 -------- c:\windows\system32\dllcache\wininet.dll
2009-07-03 18:09 12,800 -------- c:\windows\system32\dllcache\xpshims.dll
2009-07-03 18:09 206,848 a------- c:\windows\system32\dllcache\occache.dll
2009-07-03 18:09 1,208,832 -------- c:\windows\system32\dllcache\urlmon.dll
2009-07-03 18:09 594,432 a------- c:\windows\system32\dllcache\msfeeds.dll
2009-07-03 18:09 55,296 a------- c:\windows\system32\dllcache\msfeedsbs.dll
2009-07-03 18:09 1,985,536 -------- c:\windows\system32\dllcache\iertutil.dll
2009-07-03 18:09 25,600 -------- c:\windows\system32\dllcache\jsproxy.dll
2009-07-03 18:09 184,320 a------- c:\windows\system32\dllcache\iepeers.dll
2009-07-03 18:09 246,272 -------- c:\windows\system32\dllcache\ieproxy.dll
2009-07-03 18:09 386,048 -------- c:\windows\system32\dllcache\iedkcs32.dll
2009-07-03 12:01 173,056 -------- c:\windows\system32\dllcache\ie4uinit.exe
2009-07-01 08:08 101,376 -------- c:\windows\system32\dllcache\iecompat.dll
2009-06-09 20:16 79,438,010 a------- c:\program files\odp-3.1-bin-windows-en-US.exe
2009-02-16 12:40 7,108,208 a------- c:\program files\MYRIAD3DReader.exe
2008-02-15 16:51 4,212 a------- c:\program files\ReadMe.txt
2008-02-15 16:51 513,016 a------- c:\program files\setup.exe
2007-09-13 17:58 1,342,360 a------- c:\program files\googletalk-setup-en-GB.exe
2007-09-12 11:40 33,258,392 a------- c:\program files\GoogleSketchUpWEN.exe
2006-05-02 12:47 166 a------- c:\docume~1\me\applic~1\wklnhst.dat
2008-09-03 08:20 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090320080904\index.dat
2007-09-21 08:35 16,384 a--sh--- c:\windows\temp\cookies\index.dat
2007-09-21 08:38 32,768 a--sh--- c:\windows\temp\history\history.ie5\index.dat
2007-09-21 08:35 32,768 a--sh--- c:\windows\temp\temporary internet files\content.ie5\index.dat

============= FINISH: 11:15:04.39 ===============


KASPERSKY ONLINE SCANNER 7.0: scan report
Thursday, September 24, 2009
Operating system: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Thursday, September 24, 2009 08:00:28
Records in database: 2900373
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
C:\
D:\

Scan statistics:
Objects scanned: 98228
Threats found: 2
Infected objects found: 1
Suspicious objects found: 2
Scan duration: 02:15:18


File name / Threat / Threats count
C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\CLT\cltLMSx.dll//PE_Patch/C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\CLT\cltLMSx.dll//PE_Patch Suspicious: Packed.Win32.Morphine.a 1
C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\CLT\cltLMSx.dll Suspicious: Packed.Win32.Morphine.a 1
C:\Program Files\Online Services\BTYahoo\HPPre05.msi Infected: not-a-virus:Dialer.Win32.BT.g 1

Selected area has been scanned.

----------------

Hello quarte,

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Regards,

The weatherman
(Moderator)

Attached Files


Edited by The weatherman, 30 September 2009 - 04:51 PM.


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#2 Net_Surfer

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Posted 13 October 2009 - 04:28 AM

Hello and :( to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here
.

*If you have since resolved the original problem you were having, we would appreciate you letting us know.

*If not please perform the following steps below so we can have a look at the current condition of your machine.

*If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.


Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

**If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay
.

----------------------------*-------------------------------

We need to see some information about what is happening in your machine.

Please perform the following scan:


Posted Image
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


Kind regards
Net_Surfer

:(

#3 quarte

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Posted 14 October 2009 - 06:34 AM

Hi.. Thanks for responding.

I may have cleared the virus by deleting files identified by a Kaspersky scan.. but because i'm unsure, and because this virus has disabled my access to the registry I would be grateful if you would review the attached current DDS scan and RootRepeal log.

Kaspersky identified two possible threats as suspicious - both references to Packed.Win32.Morphine.a 1

They were both within 'Norton' so i'm again unsure if Norton has captured and disabled them or if they may simply be references within norton to virus files of that name.

I no longer suffer from 'Recycld' or 'Infostealer' warnings from Norton when i use a flash memory stick. ( I reformatted all the sticks i use )

Your help is appreciated

Attached Files



#4 Elise

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Posted 20 October 2009 - 05:51 AM

Hello ,
And :( to the Bleeping Computer Malware Removal Forum
, My name is Elise. I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------
Please be patient and I'd be grateful if you would note the following:
  • The cleaning process is not instant. DDS logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem.

Please give me some time to review your logs and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay
.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#5 Elise

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Posted 20 October 2009 - 06:06 AM

Please make sure you have read also my previous post :(

First of all, you really should turn on Norton Internet Security to have Antivirus and Firewall protection. If you have any problems doing so, please let me know.

UNINSTALL PROGRAMS
--------------------------------
Go to Start > Control Panel > Add or Remove Programs.

Remove the following programs, if they are present.
  • ViewPoint Media Player
If you are unsure of how to use Add or Remove Programs, then please see this tutorial:
How To Remove An Installed Program From Your Computer


MALWAREBYTES ANTIMALWARE
-------------------------------------------
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.


In your next reply, please post the following
  • MBAM log
  • A new DDS log
  • A description of any remaining problem

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#6 quarte

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Posted 21 October 2009 - 05:23 AM

Hi Elise .. thank you for responding

Malwarebytes identified 15 infected objects and confirmed that regedit was disabled. I clicked to correct this and enabled regedit. MB then removed the infected items.

Here is MB log and DDS log as requested. At the start of DDS it advised "can't read file EDS.exe access denied".

One of the offending files removed by MB was a password stealer.. should i now revise my passwords.

thank you again.

Malwarebytes' Anti-Malware 1.41
Database version: 3003
Windows 5.1.2600 Service Pack 3

21/10/2009 10:58:52
mbam-log-2009-10-21 (10-58-52).txt

Scan type: Full Scan (C:\|)
Objects scanned: 216215
Time elapsed: 1 hour(s), 55 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 6
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{ba1c005b-3a0d-45c0-8204-70b8459d4fd2} (Password.Stealer) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{ba1c005b-3a0d-45c0-8204-70b8459d4fd2} (Password.Stealer) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{ba1c005b-3a0d-45c0-8204-70b8459d4fd2} (Password.Stealer) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\setup.exe (Rogue.Installer) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\MSN\BN (Trojan.Ambler) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\MSN\D1 (Trojan.Ambler) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\MSN\D2 (Trojan.Ambler) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\MSN\D3 (Trojan.Ambler) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\MSN\gd (Trojan.Ambler) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\MSN\pr (Trojan.Ambler) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools (Hijack.Regedit) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\setup.exe (Rogue.Installer) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\c2d.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\idm.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\q1.dat (Malware.Trace) -> Quarantined and deleted successfully.



DDS (Ver_09-07-30.01) - NTFSx86
Run by me at 11:12:24.70 on 21/10/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15
Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.2046.1469 [GMT 1:00]


============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
c:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton Internet Security\Engine\17.0.0.136\ccSvcHst.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Norton Internet Security\Engine\17.0.0.136\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\AOL\1166555939\ee\AOLSoftware.exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\HPQ\SHARED\HPQWMI.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkCalRem.exe
c:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE
c:\program files\common files\aol\1166555939\ee\services\antiSpywareApp\ver2_0_12\AOLSP Scheduler.exe
c:\program files\common files\aol\1166555939\ee\aolsoftware.exe
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\Program Files\Common Files\AOL\aoltpspd.exe
C:\Documents and Settings\me\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_GB&c=Q305&bd=pavilion&pf=laptop
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\17.0.0.136\coIEPlg.dll
BHO: baloudHelperObj Class: {6165d324-3aaf-4c63-b545-c7d2285bea1c} - c:\program files\texthelp systems\readandwrite7.1\thhtmlbho.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\17.0.0.136\IPSBHO.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\17.0.0.136\coIEPlg.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [hpWirelessAssistant] c:\program files\hpq\hp wireless assistant\HP Wireless Assistant.exe
mRun: [ATIPTA] "c:\program files\ati technologies\ati control panel\atiptaxx.exe"
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] c:\program files\itunes\iTunesHelper.exe
mRun: [Cpqset] c:\program files\hpq\default settings\cpqset.exe
mRun: [LSBWatcher] c:\hp\drivers\hplsbwatcher\lsburnwatcher.exe
mRun: [eabconfg.cpl] c:\program files\hpq\quick launch buttons\EabServr.exe /Start
mRun: [AOLDialer] c:\program files\common files\aol\acs\AOLDial.exe
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [HostManager] c:\program files\common files\aol\1166555939\ee\AOLSoftware.exe
mRun: [Easy-PrintToolBox] c:\program files\canon\easy-printtoolbox\BJPSMAIN.EXE /logon
mRun: [WatchDog] c:\program files\intervideo\dvd check\DVDCheck.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [Camera Detector] c:\progra~1\acdsys~1\devdet~1\DEVDET~1.EXE -autorun
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\me\startm~1\programs\startup\wkcalrem.lnk - c:\program files\common files\microsoft shared\works shared\WkCalRem.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\aol90t~1.lnk - c:\program files\aol 9.0\aoltray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\bttray.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dvdche~1.lnk - c:\program files\intervideo\dvd check\DVDCheck.exe
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Resource.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Resource.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Resource.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Resource.dll/RC_Print.html
IE: Send To &Bluetooth - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/8/b/d/8bd77752-5704-4d68-a152-f7252adaa4f2/LegitCheckControl.cab
DPF: {1851174C-97BD-4217-A0CC-E908F60D5B7A} - hxxp://h50203.www5.hp.com/HPISWeb/Customer/cabs/HPISDataManager.CAB
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {DFD181E0-5E2F-11CE-A449-00AA004A803D} - file://c:\program files\plant encyclopedia\html\mspert10.cab
TCP: {E261D962-DDF9-4F4B-929F-21250C401476} = 205.188.146.145
Handler: widimg - {EE7C2AFF-5742-44FF-BD0E-E521B0D3C3BA} - c:\windows\system32\BTXPPanel.dll
Notify: AtiExtEvent - Ati2evxx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\me\applic~1\mozilla\firefox\profiles\1xppribe.default\
FF - prefs.js: browser.search.selectedEngine - Google.co.uk
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\google\picasa3\npPicasa2.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCortona.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----
FF - user.js: yahoo.homepage.dontask - truec:\program files\mozilla firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\mozilla firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\mozilla firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1100000.088\SymDS.sys [2009-9-16 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1100000.088\SymEFA.sys [2009-9-16 169008]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\definitions\bashdefs\20090921.001\BHDrvx86.sys [2009-9-29 507440]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1100000.088\ccHPx86.sys [2009-9-16 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1100000.088\Ironx86.sys [2009-9-16 114736]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\17.0.0.136\ccSvcHst.exe [2009-9-16 126392]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-9-16 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\definitions\ipsdefs\20090911.001\IDSXpx86.sys [2009-9-16 329080]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\definitions\virusdefs\20091020.023\NAVENG.SYS [2009-10-21 84912]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_17.0.0.136\definitions\virusdefs\20091020.023\NAVEX15.SYS [2009-10-21 1323568]

=============== Created Last 30 ================

2009-10-21 11:08 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Viewpoint
2009-10-21 08:57 <DIR> --d----- c:\docume~1\me\applic~1\Malwarebytes
2009-10-21 08:57 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-10-21 08:57 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-10-21 08:57 19,160 a------- c:\windows\system32\drivers\mbam.sys
2009-10-21 08:57 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-09-22 06:30 <DIR> --d----- c:\windows\pss

==================== Find3M ====================

2009-09-16 15:10 124,976 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-09-16 15:10 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2009-09-16 15:10 7,443 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-09-16 15:10 805 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-09-11 15:18 136,192 a------- c:\windows\system32\msv1_0.dll
2009-09-11 15:18 136,192 -------- c:\windows\system32\dllcache\msv1_0.dll
2009-09-04 22:03 58,880 a------- c:\windows\system32\msasn1.dll
2009-09-04 22:03 58,880 -------- c:\windows\system32\dllcache\msasn1.dll
2009-09-04 08:22 78,883 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2009-08-28 11:35 173,056 -------- c:\windows\system32\dllcache\ie4uinit.exe
2009-08-26 09:00 247,326 a------- c:\windows\system32\strmdll.dll
2009-08-26 09:00 247,326 -------- c:\windows\system32\dllcache\strmdll.dll
2009-08-06 19:24 327,896 a------- c:\windows\system32\dllcache\wucltui.dll
2009-08-06 19:24 209,632 a------- c:\windows\system32\dllcache\wuweb.dll
2009-08-06 19:24 35,552 a------- c:\windows\system32\dllcache\wups.dll
2009-08-06 19:24 53,472 a------- c:\windows\system32\dllcache\wuauclt.exe
2009-08-06 19:24 96,480 a------- c:\windows\system32\dllcache\cdm.dll
2009-08-06 19:23 575,704 a------- c:\windows\system32\dllcache\wuapi.dll
2009-08-06 19:23 1,929,952 a------- c:\windows\system32\dllcache\wuaueng.dll
2009-08-05 10:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-08-05 10:01 204,800 -------- c:\windows\system32\dllcache\mswebdvd.dll
2009-08-04 20:44 2,189,184 -------- c:\windows\system32\dllcache\ntoskrnl.exe
2009-08-04 16:13 2,145,280 a------- c:\windows\system32\ntoskrnl.exe
2009-08-04 16:13 2,145,280 -------- c:\windows\system32\dllcache\ntkrnlmp.exe
2009-08-04 15:20 2,023,936 a------- c:\windows\system32\ntkrnlpa.exe
2009-08-04 15:20 2,023,936 -------- c:\windows\system32\dllcache\ntkrpamp.exe
2009-08-04 15:20 2,066,048 -------- c:\windows\system32\dllcache\ntkrnlpa.exe
2009-07-25 05:23 411,368 a------- c:\windows\system32\deploytk.dll
2009-06-09 20:16 79,438,010 a------- c:\program files\odp-3.1-bin-windows-en-US.exe
2009-02-16 12:40 7,108,208 a------- c:\program files\MYRIAD3DReader.exe
2008-02-15 16:51 4,212 a------- c:\program files\ReadMe.txt
2007-09-13 17:58 1,342,360 a------- c:\program files\googletalk-setup-en-GB.exe
2007-09-12 11:40 33,258,392 a------- c:\program files\GoogleSketchUpWEN.exe
2006-05-02 12:47 166 a------- c:\docume~1\me\applic~1\wklnhst.dat
2008-09-03 08:20 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090320080904\index.dat

============= FINISH: 11:13:34.18 ===============

#7 Elise

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Posted 21 October 2009 - 01:10 PM

Hello quarte,

First of all about the password stealer. Please consider the following, I would indeed change passwords, though that does not automatically mean your passwords are indeed stolen. Its just better to be safe than sorry.

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.


UPDATE JAVA
------------------
Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Runtime Environment (JRE)" JRE 6 Update 16.
  • Click the Download button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Under Required Files, check the box for Windows Offline Installation, click the link below it and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u15-windows-i586.exe to install the newest version.
-- If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
-- If you choose to update via the Java applet in Control Panel, uncheck the option to install the Toolbar unless you want it.
-- The uninstaller incorporated in this release removes previous Updates 10 and above, but does not remove older versions, so they still need to be removed manually.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click Ok and reboot your computer.


ESET ONLINE SCANNER
----------------------------
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
In your next reply, please include the following:
  • ESET online scan results
  • A description of any remaining problems

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#8 quarte

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Posted 22 October 2009 - 06:13 AM

Hi Elise

I updated Java as suggested.. ran ESET scan which is attached.. and will act on your advice re passwords.

This is the text from ESET confirming one suspect file.

C:\Program Files\HPQ\Default Settings\CpqsetVer.exe probably a variant of Win32/Agent trojan cleaned by deleting - quarantined


I'm puzzled that ESET should find an additional trojan one day after Malwarebytes cleaned my computer particularly as MB say Agent trojan is identfied and removed by their programme..

Thank you again .. please let me know any further steps I need to take

#9 Elise

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Posted 22 October 2009 - 07:53 AM

Hello quarte,

No need to worry about that detection by ESET. You should keep two things in mind; one, no scanner detects everything, two, MBAM is an AntiSpyware scanner whereas ESET is an AntiVirus scanner.

Unless you have any problems left, you are pretty much cleaned up here :)

ALL CLEAN
--------------
Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it clean :)

Please do the following to remove the remaining programs from your PC:
  • Delete the tools used during the disinfection:
  • Delete DDS and RootRepeal
Hiding Hidden Files
Please set your system to hide all hidden files.
  • Click Start, open My Computer, select the Tools menu and click Folder Options.
  • Select the View Tab. Under the Hidden files and folders heading, uncheck Show hidden files and folders.
  • Check: Hide file extensions for known file types
  • Check the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
Purging System Restore Points
Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Please read these advices, in order to prevent reinfecting your PC:
  • Install and update the following programs regularly:
    • an outbound firewall
      A comprehensive tutorial and a list of possible firewalls can be found here.
    • an AntiVirus Software
      It is imperative that you update your AntiVirus Software on regular basis.If you do not update your AntiVirus Software then it will not be able to catch the latest threats.
    • an Anti-Spyware program
      Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
      SUPERAntiSpyware is another good scanner with high detection and removal rates.
      Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
    • Spyware Blaster
      A tutorial for Spywareblaster can be found here. If you wish, the commercial version provides automatic updating.
    • MVPs hosts file
      A tutorial for MVPs hosts file can be found here. If you would like automatic updates you might want to take a look at HostMan host file manager. For more information on thehosts file, and what it can do for you,please consult the Tutorial on the Hosts file
  • Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.
    Therefore, please, visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!
  • Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on yourmachine.
  • Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing :(.
Some more links you might find of interest:
Please reply to this topic if you have read the above information. If your computer is working fine, this topic will be closed afterwards.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#10 quarte

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Posted 23 October 2009 - 01:51 AM

Hi Elise..

Great news.. and quite a relief.

Thank you for your guidance. I will delete the scanning programmes and hope to avoid any need for them in the future. I'm happy that you can close this topic.

best wishes

#11 Elise

Elise

    Bleepin' Blonde


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Posted 23 October 2009 - 02:01 AM

Since the issue seems to be resolved, this topic will now be closed.

If you are the original topic starter and you need the topic re-opened, please send me a PM.

Everyone else please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft





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