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Likely Malware Infection Windows Live/Browser Redirects

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4 replies to this topic

#1 Techno Spice

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Posted 25 September 2009 - 10:23 PM

Recently my comp has gone haywire. I think I have the same problem as this guy. The symptoms:

- I get this error when trying to log in to WindowsLive Msgr: "Windows Live Communications Platform has encountered a problem and needs to close. We are sorry for the inconvenience."

- I am getting redirects from search engines (Google) to random websites, everything from Stopzilla to yellowpages.com - oddly enough, nowhere especially unsavory (so far).

- Some programs are acting glitchy/not working. I installed MalwareBytes to see if this was a malware infection but when I attempted to run it, it began to scan then seemed to crash out and when I try to reopen it, Windows tells me it cannot find the specified path.

I bought and ran ESET NOD32 but though it found and cleaned a virus or two it did not fix my problem.

Any help would be appreciated. I really don't want to have to reformat my comp and reinstall my OS; I only did so recently (June 2009).

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#2 Guest_The weatherman_*

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Posted 26 September 2009 - 07:32 AM

Moved from HJT to a more appropriate forum. Tw

#3 Techno Spice

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Posted 26 September 2009 - 09:19 AM

Sorry about that. That's the forum the link from combofix put me at.

#4 Techno Spice

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Posted 01 October 2009 - 09:37 PM

Bump, I could still use help with this if anyone can. I suspect this is due to a virus and I recently just had a fraudulent $2200 bleep my entire life up because of this. Any help would be appreciated, otherwise I'm going to have to wipe and reinstall again.

Edited by Techno Spice, 01 October 2009 - 09:40 PM.

#5 garmanma


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Posted 03 October 2009 - 07:54 PM

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.

Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Posted Image
why won't my laptop work?

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