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Computer can't really do anything outside of safe mode..


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6 replies to this topic

#1 Ryoku

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Posted 25 September 2009 - 07:36 PM

Basic starting info

Windows Vista 32bit SP2
Quad core AMD Phenom
4GB RAM
Kaspersky AV


Everything else:

So a few days ago I got the chkdsk.dll virus and whatnot and tried to go about fixing it myself, having some experience in it. I deleted and fixed several parts with Kaspersky, MalwareBytes, and Security Task Manager. After a few hours, I had restarted and everything loaded fine and I went about normal using the computer for a couple days.

Now today, I decided it was time for another restart and when I did, I loaded all the basic stuff, Vista skin, desktop, icons, etc. but then none of my start-up programs seemed to be opening. I decided to open Task Manager, which actually opened fine, but whenever I closed a process, everything would freeze up for like 30 seconds before the 'Are you sure you want to close this process' message would come up. I then tried to open Security Task Manager to try to check for problems easier and also hoping it would work, but turns out it wouldn't really open. I clicked on it in the start menu and the start menu pretty much froze up.

To summarize what's happening when I startup, anything I open or do basically at all ends up freezing up the computer for at least 30 seconds and I have no real idea what to do from this point, so I'm hoping for some help.

I'm currently sitting in safe mode which works fine.

Feel free to ask for additional info and I'll be sure to get back to you promptly.. Thank you.

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#2 boopme

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Posted 25 September 2009 - 08:31 PM

Hello as for the restart ... Do you mean system restore or reinstall?
Please [ost the infected MBAMlog... The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
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#3 Ryoku

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Posted 25 September 2009 - 08:48 PM

I just simply meant restarted my computer. Sorry for the misunderstanding there.

Here is the log from a few days ago (the 22nd apparently)




Malwarebytes' Anti-Malware 1.41
Database version: 2775
Windows 6.0.6002 Service Pack 2

9/22/2009 9:31:58 PM
mbam-log-2009-09-22 (21-31-58).txt

Scan type: Quick Scan
Objects scanned: 104695
Time elapsed: 29 minute(s), 40 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 6
Registry Values Infected: 8
Registry Data Items Infected: 0
Folders Infected: 4
Files Infected: 23

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\473d1b29f95b96241830b6a6ade19368 (Rogue.RegistryBot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\5a144bd76064d1645b6e74c0734ee406 (Rogue.RegistryBot) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\965dcc82bc551df439b28676f8ab79e0 (Rogue.RegistryBot) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\ErrorSmart (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\ErrorSmart (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\gaopdxserv.sys (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\autochk (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\autochk (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\MSN\BN (Trojan.Ambler) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\MSN\D1 (Trojan.Ambler) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\MSN\D2 (Trojan.Ambler) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\MSN\D3 (Trojan.Ambler) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\MSN\gd (Trojan.Ambler) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\MSN\pr (Trojan.Ambler) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Users\Owner\AppData\Roaming\ErrorSmart (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Roaming\ErrorSmart\Log (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Roaming\ErrorSmart\Registry Backups (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
C:\Program Files\ErrorSmart (Rogue.ErrorSmart) -> Quarantined and deleted successfully.

Files Infected:
C:\Users\Owner\AppData\Roaming\ErrorSmart\Log\2009 Sep 22 - 03_30_01 AM_606.log (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Roaming\ErrorSmart\Registry Backups\2008-08-22_21-09-18.reg (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Roaming\ErrorSmart\Registry Backups\2008-08-24_09-32-26.reg (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Roaming\ErrorSmart\Registry Backups\2008-09-05_14-54-37.reg (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Roaming\ErrorSmart\Registry Backups\2008-09-22_20-11-45.reg (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Roaming\ErrorSmart\Registry Backups\2008-12-29_03-31-51.reg (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
C:\Program Files\ErrorSmart\DataBase.ref (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
C:\Program Files\ErrorSmart\ErrorSmart.exe (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
C:\Program Files\ErrorSmart\ErrorSmart.url (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
C:\Program Files\ErrorSmart\RegCleaner.dll (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
C:\Program Files\ErrorSmart\TCL.dll (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
C:\Program Files\ErrorSmart\zlib.dll (Rogue.ErrorSmart) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\ChkDisk.lnk (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Windows\System32\c2d.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\Windows\System32\ca.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\Windows\System32\idm.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\Windows\System32\jc.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\Windows\System32\q1.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\Windows\System32\xd.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Local\Temp\nsrbgxod.bak (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Users\Owner\protect.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Windows\index.html (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Windows\Tasks\ErrorSmart Scheduled Scan.job (Rogue.ErrorSmart) -> Quarantined and deleted successfully.

#4 boopme

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Posted 25 September 2009 - 09:08 PM

OK, I thought you reinstalled and some malware survived.

So you need to update and Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.


Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post 2 logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Ryoku

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Posted 25 September 2009 - 09:22 PM

SUPER won't install for me because Windows Installer can't be run in safe mode, and as I stated, I can't (to my knowledge, I haven't tried again quite yet just after these last steps) do anything outside of safe mode really.




Malwarebytes' Anti-Malware 1.41
Database version: 2861
Windows 6.0.6002 Service Pack 2 (Safe Mode)

9/25/2009 8:15:29 PM
mbam-log-2009-09-25 (20-15-29).txt

Scan type: Quick Scan
Objects scanned: 98165
Time elapsed: 2 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{a06292d3-9517-4a01-93c0-665c87ba3631} (Password.Stealer) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 boopme

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Posted 25 September 2009 - 09:35 PM

Have you tried Safe Mode with Networking.. I believe it's the 3rd in the Advanced Mode options.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Ryoku

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Posted 25 September 2009 - 09:38 PM

I do believe that's what I'm on now. I could try restarting to normal again and see how it goes, if you wish.




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