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Rootkit.TDSS Infection


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8 replies to this topic

#1 tymespan

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Posted 25 September 2009 - 07:26 PM

I have Norton on my computer but after getting IE Pop Ups I ran both Kaspersky Online Scanner & Malwarebytes Anti-Malware and both report a Rootkit.TDSS.
After struggling with this all week I finally just paid Norton for their virus & spyware removal. They took remote access of my computer & after 7 hours they say my computer is clean. The IE pop ups are gone anyway.
But when I run Malwarebytes it still reports the same Rootkit threats. (I also ran Kaspersky again & got the same results)
The Norton tech basically is saying the results are a false positive and all the infected files were removed.

It was hard to follow eveything the tech was doing but I believe he did remove a tdlwsp.dll in my Windows System32 file & ran Rootrepeal among other things.
I have a week to call back for this issue. Any suggestions on what I should tell the tech when I call back?

Below is the MBAM log:
Malwarebytes' Anti-Malware 1.41
Database version: 2854
Windows 5.1.2600 Service Pack 3

9/25/2009 8:21:13 AM
mbam-log-2009-09-25 (08-21-13).txt

Scan type: Full Scan (A:\|C:\|D:\|E:\|F:\|G:\|H:\|I:\|K:\|)
Objects scanned: 5430
Time elapsed: 19 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
\\?\globalroot\Device\Ide\IdePort3\ppbwuxte\ppbwuxte\tdlwsp.dll (Rootkit.TDSS) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
\\?\globalroot\Device\Ide\IdePort3\ppbwuxte\ppbwuxte\tdlwsp.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.

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#2 boopme

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Posted 25 September 2009 - 08:14 PM

Hi do you have the Rootrepeal log to post? This MBAM was run after Rootrepeal and they had you remove a file or two?(I am thinking they did).


Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 tymespan

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Posted 27 September 2009 - 04:52 AM

I followed all your instructions and SuperAntiSpware came up clean. Below are the logs.
I'm having no problems with my computer now. The pop ups haven't returned.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/27/2009 at 05:39 AM

Application Version : 4.29.1002

Core Rules Database Version : 4126
Trace Rules Database Version: 2065

Scan type : Quick Scan
Total Scan Time : 10:25:52

Memory items scanned : 209
Memory threats detected : 0
Registry items scanned : 510
Registry threats detected : 0
File items scanned : 50019
File threats detected : 0

#4 boopme

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Posted 27 September 2009 - 12:38 PM

Good,Rerun MBAM (MalwareBytes) like this:... See if that comes back clean now.

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 tymespan

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Posted 27 September 2009 - 02:26 PM

Unfortunately I'm getting the same results from MBAM.
Here's the log:

Malwarebytes' Anti-Malware 1.41
Database version: 2865
Windows 5.1.2600 Service Pack 3

9/27/2009 3:18:00 PM
mbam-log-2009-09-27 (15-18-00).txt

Scan type: Quick Scan
Objects scanned: 99312
Time elapsed: 2 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
\\?\globalroot\Device\Ide\IdePort3\qyejxuic\qyejxuic\tdlwsp.dll (Rootkit.TDSS) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
\\?\globalroot\Device\Ide\IdePort3\qyejxuic\qyejxuic\tdlwsp.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.


Also after using my computer more extensively I'm finding problems with certain programs. Trying to save a photo as a jpeg might take two minutes instead of 2 seconds as it normally would. Not sure if it's a setting that the Norton tech changed or not.

#6 boopme

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Posted 27 September 2009 - 02:32 PM

Looks like a global root infection run this next.
Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 tymespan

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Posted 27 September 2009 - 03:00 PM

Norton won't let me run this & automatically deletes it when I try to run it.
This is Norton vesion 2010 & I'm not sure how to allow this to run

#8 tymespan

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Posted 27 September 2009 - 03:10 PM

Ignore the previous post. I got it to run but get this log file:

Running from: C:\Documents and Settings\Owner\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Owner\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...





Finished!

#9 boopme

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Posted 27 September 2009 - 03:21 PM

Ok since you are not having problems and I am not comfy with your inability to run some things, I think we should still post an HJT log to be safe.
It will be severl days for a reply but since your running OK . You can comfortably wait.

You will need to run HJT/DDS.
Please follow this guide. go and do steps 6 thru 8 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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