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searches are redirected Win PC defender

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7 replies to this topic

#1 novacanary


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  • Local time:12:53 AM

Posted 25 September 2009 - 03:09 PM

A few days ago I got hit with Windows PC Defender. Since then my internet searches keep getting redirected.
I ran a HijackThis scan that said could not write to hosts file and I had so many "hosts" problems that I should delete the Hosts file. I cannot remember the exacct words. So I followed the instructions to post to this topic until I could not download RootRepeal because of "RootRepeal Exception Address: 0x004eca19" I posted to this topic but got redirected because I posted no logs. boopme gave me some instructions which I followed. Everything looked okay but my internet searches are still being redirected. See post for details and scan results for Malwarebytes, Anti-Rootkit and Kaspersky. Kaspersky found nothing.

Ran new Hijack this today. Got same message - could not write to hosts file, etc. Ran another Anti-Rootkit scan that only found 89 hidden files. That log not included.

I hope I am doing this right. Thanks for your help.

DDS (Ver_09-09-24.01) - NTFSx86
Run by Margaret Rouyea at 13:21:49.57 on Fri 09/25/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1982.1170 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Trend Micro\RUBotted\TMRUBottedTray.exe
C:\Program Files\IRIS Desktop Search\IRISDesktopSearch.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Trend Micro\RUBotted\TMRUBotted.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Margaret Rouyea\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://sporting-goods.search.ebay.com/Yamaha_Archery_W0QQcatrefZC6QQcoactionZcompareQQcoentrypageZsearchQQcopagenumZ1QQfclZ3QQfcoZ1QQfromZR2QQfsooZ2QQfsopZ2QQftrtZ1QQftrvZ1QQsacatZ20835
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = iexplore
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar2.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\3.1.807.1746\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: I.R.I.S. Desktop Search: {577ebca9-8ed3-45fc-a514-55b3817d4bcf} - c:\program files\iris desktop search\IRISDesktopSearchIntegration910.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
EB: I.R.I.S. Desktop Search: {577ebca9-8ed3-45fc-a514-55b3817d4bcf} - c:\program files\iris desktop search\IRISDesktopSearchIntegration910.dll
EB: I.R.I.S. Desktop Search: {d5045198-55c2-46ed-87f4-17e31be72a33} - c:\program files\iris desktop search\IRISDesktopSearchIntegration910.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [I.R.I.S. Desktop Search] "c:\program files\iris desktop search\IRISDesktopSearch.exe" /tray
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Alcmtr] ALCMTR.EXE
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [TMRUBottedTray] "c:\program files\trend micro\rubotted\TMRUBottedTray.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - c:\program files\pokerstars\PokerStarsUpdate.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FA9B9510-9FCB-4ca0-818C-5D0987B47C4D} - c:\program files\pokerstars.net\PokerStarsUpdate.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
Trusted Zone: gwrs.com\louisianadcpretire
Trusted Zone: turbotax.com
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://a1540.g.akamai.net/7/1540/52/20061205/qtinstall.info.apple.com/qtactivex/qtplugin.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {1B4F9DD7-2D7C-44B5-9126-73206DA0AE75} - hxxp://files.authentium.com/espc/27863/bin/wizard.exe
DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} - hxxp://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc3.cab
DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0008-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_08-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_10-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_16-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://sageevents.webex.com/client/T25L/event/ieatgpc.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Notify: AtiExtEvent - Ati2evxx.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R0 SI3112r;ATI-4379 Serial ATA Controller;c:\windows\system32\drivers\SI3112r.sys [2004-8-27 97920]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-5-19 335240]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-5-19 27784]
R1 AvgTdiX;AVG Free8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-5-19 108552]
R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-5-12 611664]
R2 avg8emc;AVG Free8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-5-19 908056]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-5-19 297752]
R2 IntuitUpdateService;Intuit Update Service;c:\program files\common files\intuit\update service\IntuitUpdateService.exe [2008-10-10 13088]
R2 RUBotted;Trend Micro RUBotted Service;c:\program files\trend micro\rubotted\TMRUBotted.exe [2009-9-23 582992]
R3 rootrepeal;rootrepeal;\??\c:\windows\system32\drivers\rootrepeal.sys --> c:\windows\system32\drivers\rootrepeal.sys [?]
R3 TMPassthruMP;TMPassthruMP;c:\windows\system32\drivers\TMPassthru.sys [2009-9-23 206608]
S3 getPlusHelper;getPlus® Helper;c:\windows\system32\svchost.exe -k getPlusHelper [1979-12-31 14336]
S3 MEMSWEEP2;MEMSWEEP2;\??\c:\windows\system32\31.tmp --> c:\windows\system32\31.tmp [?]
S3 rootrepeal[1];rootrepeal[1];\??\c:\windows\system32\drivers\rootrepeal[1].sys --> c:\windows\system32\drivers\rootrepeal[1].sys [?]
S3 TMPassthru;Trend Micro Passthru Ndis Service;c:\windows\system32\drivers\TMPassthru.sys [2009-9-23 206608]

=============== Created Last 30 ================

2009-09-25 12:50 <DIR> --d----- C:\HJT
2009-09-24 23:29 <DIR> --d----- c:\program files\Sophos
2009-09-23 07:48 <DIR> --d----- c:\program files\Cobian Backup 8
2009-09-23 01:55 <DIR> --d----- c:\program files\Trend Micro
2009-09-23 01:55 206,608 -------- c:\windows\system32\drivers\TMPassthru.sys
2009-09-23 01:34 <DIR> --d----- c:\docume~1\margar~1\applic~1\Malwarebytes
2009-09-23 01:34 38,224 -------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-23 01:34 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-09-23 01:34 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-09-23 01:34 19,160 -------- c:\windows\system32\drivers\mbam.sys
2009-09-23 01:19 <DIR> --d----- c:\windows\system32\wbem\Repository
2009-09-23 01:18 <DIR> --d----- c:\program files\Defender
2009-09-23 01:18 <DIR> --d----- c:\program files\common files\xing shared
2009-09-23 01:17 <DIR> --d----- c:\documents and settings\margaret rouyea\log
2009-09-22 22:44 268,648 -------- c:\windows\system32\mucltui.dll
2009-09-22 22:44 208,744 -------- c:\windows\system32\muweb.dll
2009-09-22 22:44 27,496 -------- c:\windows\system32\mucltui.dll.mui
2009-09-20 09:18 <DIR> --d-h--- c:\documents and settings\margaret rouyea\Recent(2)
2009-09-09 13:17 153,088 -c------ c:\windows\system32\dllcache\triedit.dll
2009-09-06 21:39 <DIR> --dsh--- c:\documents and settings\margaret rouyea\IECompatCache
2009-09-03 22:53 <DIR> --dsh--- c:\documents and settings\margaret rouyea\PrivacIE
2009-09-03 22:50 <DIR> --dsh--- c:\documents and settings\margaret rouyea\IETldCache
2009-09-03 22:49 <DIR> --d----- c:\windows\ie8updates
2009-09-03 22:47 <DIR> -cd-h--- c:\windows\ie8
2009-09-03 22:45 100,352 -c------ c:\windows\system32\dllcache\iecompat.dll
2009-09-03 22:45 246,272 -c------ c:\windows\system32\dllcache\ieproxy.dll
2009-09-03 22:45 12,800 -c------ c:\windows\system32\dllcache\xpshims.dll
2009-08-31 21:00 <DIR> --d----- c:\program files\CCleaner

==================== Find3M ====================

2009-08-17 08:16 335,240 -------- c:\windows\system32\drivers\avgldx86.sys
2009-08-17 08:16 11,952 -------- c:\windows\system32\avgrsstx.dll
2009-08-05 04:01 204,800 -------- c:\windows\system32\mswebdvd.dll
2009-07-31 15:23 411,368 -------- c:\windows\system32\deploytk.dll
2009-07-17 14:01 58,880 -------- c:\windows\system32\atl.dll
2009-07-13 23:43 286,208 -------- c:\windows\system32\wmpdxm.dll
2009-07-03 12:09 915,456 -------- c:\windows\system32\wininet.dll
2006-03-31 23:09 8 -c------ c:\docume~1\margar~1\applic~1\usb.dat.bin
2009-03-31 23:59 32,768 -c-sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012009033120090401\index.dat

============= FINISH: 13:22:17.01 ===============

Attached Files

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#2 novacanary

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Posted 26 September 2009 - 10:01 PM

boopme closed my other topic today. I have been working on her suggestions to scan in Safe Mode with SAS and it took me most of the day but I have a SAS log to post. I have 2 users set up me and guest. Neither of those showed anything but I switched to administrator in Safe Mode and this is the result. I had to do a search to find the log.

SUPERAntiSpyware Scan Log

Generated 09/26/2009 at 05:31 PM

Application Version : 4.29.1002

Core Rules Database Version : 4102
Trace Rules Database Version: 0

Scan type : Complete Scan
Total Scan Time : 00:58:31

Memory items scanned : 217
Memory threats detected : 0
Registry items scanned : 7414
Registry threats detected : 6
File items scanned : 95527
File threats detected : 4


Adware.Tracking Cookie
C:\Documents and Settings\Margaret Rouyea\Cookies\margaret_rouyea@ads.bleepingcomputer[1].txt

#3 pwgib


  • Malware Response Team
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  • Local time:11:53 PM

Posted 12 October 2009 - 06:00 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

#4 novacanary

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Posted 13 October 2009 - 09:05 AM

Thanks for the response.

My searches are not being redirected anymore.

But - I cannot run Trend Micro Housecall. I get a window with a message from the "webpage" that "An error occurred while trying to extract data etc." and do I want to retry or cancel. No matter which buttons I hit or the close button the window does not go away until after I hit the buttons several times. Then I get a Windows message that it needs to shut down.

I can run HijackThis, CWShredder, Rootkit Buster, and RUbotted. RUbotted shows "BOT found" with a button "Clean with Housecall" and when I try from that or from a new window, I get the error message above.

I also have problems with the cursor jumping all over the screen.


Attached Files

#5 pwgib


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Posted 14 October 2009 - 08:54 AM

Hello novacanary and welcome to Bleeping Computer!! :(

I will be handling your log to help you get cleaned up. I apologize for the delay but the forum is very busy.

As you can see the logs we ask for are very extensive and take a lot of time to investigate. In addition, since I am still in training all of my responses have to be reviewed by our excellent expert staff so there may be a delay in response time. The advantage is that your log will be evaluated by two sets of eyes and two brains.

If you haven't already, you can keep the link to this topic in your Favorites. Alternatively, you can click the Options button at the top bar of this topic and Track this Topic, where you can choose email notifications.

Please make sure Word Wrap in notepad is turned off when copying and pasting logs and only attach logs if asked to. Do not wrap logs in codebox or code tags. It makes it very difficult to read and analyze them. Please paste them directly into the reply box.

Please do not make any changes to your system until we are through. Fixes are based upon information that is current from your system so any changes can affect our strategy. Please refrain from running any tools we may use without specific instructions.

If your operating system is Windows Vista it may be necessary to right click then choose Run as Administrator any programs we use.

Before we begin please check and follow the instructions on How to Show Hidden Files and Folders in Windows Vista and
Windows XP

Again, keep in mind that it may take a couple of days before I can reply but once we get started the process should speed up.

Thank you for your patience!!

#6 pwgib


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Posted 16 October 2009 - 03:00 AM

Hello novacanary :(

Your logs do not show any indications of malware but you do have some issues that need to be resolved.

You should never have more than one anti virus product installed and running on your computer at a time. The reason for this is that if both products have their automatic (Real-Time) protection switched on, then those products which do not encrypt the virus strings within them can cause other anti virus products to cause "false alarms". It can also lead to a clash as both products fight for access to files which are opened. In general terms, the two programs may conflict and cause:
1) False Alarms: When the anti virus software tells you that your PC has a virus when it actually doesn't.
2) System Performance Problems: Your system may lock up due to both products attempting to access the same file at the same time.

In your case I notice that you have two antivirus programs installed. AVG8 and Sophos and although Sophos Antivirus is disabled and outdated there are still processes and services / drivers that are running that can cause conflicts and use up resources in addition to reducing boot time and other issues.

I suggest you uninstall one of the antivirus programs via Add/Remove Programs. If you decide to uninstall AVG8 there is a removal tool here. If you decide to keep AVG8 there is an update here.

Here is a tutorial on using Add/Remove Programs. How to uninstall a program via Add/Remove:

Your Java is up to date but you have older versions installed. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please go to Add/Remove Programs again and uninstall the following:

J2SE Runtime Environment 5.0 Update 10
J2SE Runtime Environment 5.0 Update 11
J2SE Runtime Environment 5.0 Update 6
J2SE Runtime Environment 5.0 Update 8
Java Runtime Environment 1.1
Java™ 6 Update 2
Java™ SE Runtime Environment 6 Update 1

The latest version of Spybot S&D is 1.6.2. Open Spybot S&D and confirm it is the latest version. If not, you can download the latest version here.
Then go to Add/Remove Programs and uninstall any older versions of Spybot S&D. (Spybot S&D 1.4)

You have a poker program installed,PokerStars.. You may use this game on a regular basis but I think it is important to note that often these kinds of programs are installed with other unwanted software, namely spyware or adware. Due to this I strongly suggest that you uninstall the program if you do not use it anymore or did not install it on purpose.
There are so many online poker games out there these days that it is close to impossible to keep track of whether a program is infected or not. Should you have installed this poker game on purpose and wish to continue using it, you may ignore this. Should you decide to uninstall the program, then you can do so through Add/Remove Programs.

Adobe Reader 9.1.3 is out of date. Download the latest version here.

You can download Secunia Personal Software Inspector which will notify you of latest security updates and patches for the software on your computer. Alternatively, you can instead visit the Secunia online Scan website on a regular basis to scan your computer for software updates.

How is your computer running? Any issues besides Housecall?
The issue with TrendMicro Housecall is not neccesarily, (nor does it appear to be), the result of malware.
We will try another online scan.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
In your next reply please include:

How your computer is running


#7 pwgib


  • Malware Response Team
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Posted 20 October 2009 - 03:08 AM

Hello novacanary,

Do you still need assistance?

#8 Farbar


    Just Curious

  • Security Developer
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  • Local time:06:53 AM

Posted 22 October 2009 - 08:22 AM

This thread will now be closed since the issue seems to be resolved.

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