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Infected with Police Pro


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#1 hasebj22

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Posted 25 September 2009 - 12:02 PM

I have been infected with the Police Pro Malware along with some other AntiVirus 2010 thing (cant remember the full name) and cant get rid of it. It wont let me go into safe mode and I am unable to do anything else because as soon as my computer loads and I try to do something it freezes up. When I try to run my real antivirus (avast) it says that I dont have permission. If anyone can help it would be greatly appreciated.

Edited by hasebj22, 25 September 2009 - 12:07 PM.


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#2 Elise

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Posted 25 September 2009 - 12:11 PM

Download this Utility and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit, press any key to close the program.
It will save a .txt file to your desktop automatically. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log in your next reply.

Edited by elise025, 25 September 2009 - 12:12 PM.

regards, Elise


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#3 hasebj22

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Posted 25 September 2009 - 12:42 PM

the problem is that I cant access anything because it freezes up, i am currently typing this from a work computer. So there is no way I could download that because i cant access the internet.

#4 Elise

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Posted 25 September 2009 - 12:49 PM

Can you put it on a flash drive and try to run it from there as soon as your computer boots? This should not take a long time.

Edited by elise025, 25 September 2009 - 12:50 PM.

regards, Elise


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#5 hasebj22

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Posted 25 September 2009 - 12:52 PM

i can try that. not super computer savvy and would need to get a flash drive. but im up for anything at this point.

#6 Elise

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Posted 25 September 2009 - 01:17 PM

To clarify things for me here, if you boot normally into windows and you do nothing, does it still freeze? And if so, how much time do you have before freezing?

regards, Elise


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#7 hasebj22

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Posted 25 September 2009 - 01:54 PM

I have hardly anytime at all. The fake antivirus thing starts to run and then it pops up an explorer window (which wont fully load). Usually as soon as I click something im frozen and I cant do anything at all.

#8 Elise

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Posted 25 September 2009 - 02:08 PM

Can you please explain why you are not able to access safe mode? What happens when you try?

And did you try all safe mode options (the ones you get when you press the F8 key when booting your computer)?

regards, Elise


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#9 hasebj22

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Posted 25 September 2009 - 02:24 PM

It tries to go to it and then goes right back to the screen that comes up originally when i hit f8. It gives me the option to start up normally or something about starting to the last time the computer was ok. I did try all three safe mode options. Hopefully this made sense and thank you for your help so far it is very much appreciated.

#10 Elise

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Posted 25 September 2009 - 02:30 PM

Did you try the Last Known Good Configuration?

After pressing F8 you should have also an option Disable Automatic Restart on System Failure. Select that one, after that try safe mode again. You should now get a BSOD (blue screen that informs you your computer crashed) instead of a reboot. Please note down the content of that Blue screen and post it here.

regards, Elise


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#11 hasebj22

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Posted 25 September 2009 - 02:39 PM

I tried that. I will keep you updated.

#12 Elise

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Posted 25 September 2009 - 02:53 PM

Okay, just two questions here.

Would you have the possibility of burning a CD somewhere on a clean computer?

Do you have your windows installation disk?

I will wait to see if you can get me the BSOD message and if you are able to run the tool asked you to in normal mode before it freezes.

regards, Elise


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