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Unknown virus or malware, Avira and Kaspersky do not see it


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#1 osopar

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Posted 25 September 2009 - 08:18 AM

I picked up a very malicious virus about 3 or 4 days ago. The symptoms are:
Google pages re-directing and disabling applications from starting,

creating errors I have never seen before, sot hat I am afraid of shutting off the computer that it may not start again.

I have run Malwarebytes it shut Malwarebytes off so it wouldn't work. I have run Spybot, it shut off Spybot as well. I ran Kaspersky, it did not see it. I have Avira, Avira did not see it.

After a full system scan it says my system is fine but it is not.

I also tried a few specialized scans for specific viruses and came up empty but I know I'm seriously infected.
My computer specs are as follows:

Sony VAIO Intel Pentium 4 CPU 2.40 GHz
2.41 GHz
760 MB of RAM
Windows XP Home Edition Version 2002 Svc Pack 3

Any help would be greatly appreciated. I don't know how long it will be before computer shuts down and dies.

Thank You.

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#2 boopme

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Posted 25 September 2009 - 10:38 AM

hello and welcome. i am deleting your other post in this forumas we will wrk here.
Let's check for a rootkit as it seems likely.

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
  • Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
  • If the scan did not start automatically, make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 osopar

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Posted 25 September 2009 - 12:50 PM

thanks boopme... I'm online - getting ready to do what you said now

#4 osopar

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Posted 25 September 2009 - 02:46 PM

Dear Boopme, I did everything on the list (Sophos took awhile). While running Sophos I noticed my antivirus, Avira, suddenly pop up and announce it had found a trojan. It asked me what to do with it.

"Virus or unwanted program 'TR/FraudPack.ugh [trojan]'
detected in file 'C:\System Volume Information\_restore{7B05F6EC-BF0B-4F65-A23A-26124A54422D}\RP336\A0055492.exe."

I instructed it delete it.

"Action performed: Delete file"

Avira went quietly away and Sophos continued work. Sophos found hundreds of hidden files but recommended I NOT remove ANY of them. (These were all the "yes, it can be removed, but we recommend you do not remove it" category.) So I have not removed them.

I prepared to run a scan as you instructed me. I ran into a problem. Typing, or copy-pasting %temp%\sarscan.log into Run does nothing. A Windows prompt popped up saying this (attached screenshot).

Searching for Sarscan where you told me did not work either. When I went to C>Documents and Settings>My Name>Local>Temp, there were no "Local Files>Temp" in my computer anymore. Once you get to my user name, there are only Desktop, Favorites and a couple of other folders inside. Local Files and Temp are gone.

Will try other methods and suggestions as soon as you instruct them.

#5 osopar

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Posted 25 September 2009 - 02:50 PM

It won't let me attach a photo, but the Windows prompt is beige, rectangular, and says, "WINDOWS cannot find 'C:\DOCUME~1\Owner\Locals~1\Temp\sarscan.log.' Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search."

#6 boopme

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Posted 25 September 2009 - 03:15 PM

Hello it probably failed as the Avira was not disabled.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
•Disconnect from the Internet or physically unplug you Internet cable connection.
•Clean out your temporary files.
•Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
Temporarily disable your anti-virus and real-time anti-spyware protection.
•After starting the scan, do not use the computer until the scan has completed.
•When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

But it seems you may be better off going thru our HJT section as you appear to be deeply infected. You have to decide and i will give you either instructions. But you wait about a week for the HJT team .. They are that backlogged.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 osopar

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Posted 25 September 2009 - 03:35 PM

Hi Boopme, and thank you for taking time to help me with this issue. Avira was off during the ARK scan attempt. I did each step carefully as you instructed to keep from making mistakes that could make this worse! :thumbsup:

So Avira was off, but the %temp% command was not recognized by Windows.

Btw, HJT does not work either. That was one of the first solutions I tried when this happened and began visiting this forum. I have gotten Dr. Web to work, and it found and removed yet another trojan (something called Trojan.Packed with a number like 192 or something after it -- it was pretending to be msa.exe). That has now been quarantined. I am willing to wait a week if that is what it takes to get rid of this horrible infection.

Btw, I am a girl and I see you are in NJ -- I'm in New York City (Astoria, Queens)! Thanks again for helping me. What do you want me to do to get ready for next week? And: what is this infection and why so many people hit with it all of a sudden now?

#8 boopme

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Posted 25 September 2009 - 06:48 PM

Hello osopar
Ok let's try to do one more scan here so I can maybe see what rootkit seems to be at fault. So I can see how to get you to HJT.

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check only FILES: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Btw, I am a girl and I see you are in NJ -- I'm in New York City (Astoria, Queens)! Thanks again for helping me. And: what is this infection and why so many people hit with it all of a sudden now?

You're welcome. I'm a guy directlty across the river from the Empire state bldg at the top of the cliffs.

What do you want me to do to get ready for next week?

Get your hair done and buy some pretty dancing shoes :thumbsup:
I'll give you the next instructions after the RR scan.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 osopar

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Posted 26 September 2009 - 08:01 AM

It's not letting me use RootRepeal to scan. Just like MalwareBytes, the same thing. RootRepeal starts to do its job then shuts down and disappears. Then when I try to restart it, nothing happens. It's the same trick the thing did to all the anti Malware softwares! I also had a really rough time coming to BleepingComputer. It redirects you away from that. I'd tell you what I did to get back here, but I think this virus is live and its programmers are coming here to read what we're doing then recoding the virus to counteract all the fixes people come up with. Reasons I think this:

1. Yesterday I could operate RootRepeal. Now I can't. Yesterday I could come here. Now I "can't".
2. Paranoid NYer.

This thing is alive and trying outwit you guys HELP

#10 osopar

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Posted 26 September 2009 - 08:35 AM

I tried Radix to produce a root log for you, but about four minutes in, Radix shut down and disappeared.

This is like killing a hostile intruder hidden somewhere inside a building. We don't know what floor he is on or what room or portion of his floor. We send Feds into the building and they start searching.

Guaranteed, if they get anywhere on the floor where this hostile is, he frags them.

I know how to solve this problem in CIA terms because my dad is former Wetworks. If you could contact me privately, I would love to suggest a layman-terms method of terminating this f---r once and for all in a single stroke using a weakness I've noticed in it, then you can translate that into BleepingComputerSpeak and we may find at least one solution...

I guarantee you the coders behind this problem have either included a feature in the malware that regularly updates them from infected PCs on attempted solutions, or they are monitoring you guys' and other solution sites.

Let's go off radio to fix this. My number is three four seven seven three eight four oh seven eight. Serious - as a Spookbrat (CIAer's kid), I have an idea. :thumbsup:

#11 osopar

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Posted 26 September 2009 - 01:48 PM

The hostile has been terminated and the area is secure. :thumbsup:

What I did was go for a walk, have some breakfast and let my brain roam around the issue. What came to me was to take a couple of specific actions upon my return. I took the actions, and my computer is clean. I was able to run MBAM with zero issues. I can post what I did here, but I would need Forum permission before doing that.

Clear of the problem now and looking back at it, I'm going to conjecture the main villain here is a package of bundled weak trojans that performs one simple action: flip-flopping your security settings to make your PC think malware = good, anti-malware = bad. Sooo clever. I think the Google Redirect thing is special FX added to distract you from the actual purpose of the trojan, which again is facepalm simple: make good look bad, and bad good. I wish I'd tried the solution two days ago when this started. It would have been solved in 40 minutes.

IMHO the reason it redirects browsers is a lot of increasingly complex spyware does that for actually dangerous identity theft purposes, and the trojan's creators want you to think you're chasing super complex spyware instead of a fairly amateur trojan only there to annoy - not log keystrokes or steal bank acct info.

The trojan is all hat and no cattle as they say in the south. Mine's destroyed. If you want to know how I did it, PM me. And again thank you for contacting me, and sorry for pretending n00bness in my first few posts. N00bs seemed to be being answered faster :flowers: Guilty as charged!




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