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Computer virus not allowing to run malwarebytes, any antivirus.


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7 replies to this topic

#1 trumpetman

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Posted 24 September 2009 - 09:53 PM

I got a virus in my computer that is not allowing me to install certain tools to try to get it out. I can install malwarebytes and PCtools spyware doctor but when I try to run them after a couple of seconds the programs stop and when I try to run them again it gives me an error indicating that I don't have the permission to run that file. I need help in finding something that will allow me to get rid of this virus.

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#2 Orange Blossom

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Posted 24 September 2009 - 11:01 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 garmanma

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Posted 25 September 2009 - 03:48 PM

Welcome to BC


Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.

    --------------------------------------
Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
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why won't my laptop work?

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#4 trumpetman

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Posted 26 September 2009 - 11:56 AM

Here is the logfile from Win32kDiag.exe

Running from: C:\Documents and Settings\Eduardo Lugo\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Eduardo Lugo\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Found mount point : C:\WINDOWS\$hf_mig$\KB902400\KB902400

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB913580\KB913580

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB916281\KB916281

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB918899\KB918899

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB920213\KB920213

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB922760\KB922760

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB925454\KB925454

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB931784\KB931784

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB932168\KB932168

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB933729\KB933729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB943460\KB943460

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP542.tmp\ZAP542.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP631.tmp\ZAP631.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP861.tmp\ZAP861.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP9.tmp\ZAP9.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP93F.tmp\ZAP93F.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP968.tmp\ZAP968.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d1\d1

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d2\d2

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d3\d3

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d4\d4

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d5\d5

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d6\d6

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d7\d7

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d8\d8

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ftpcache\ftpcache

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\chsime\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\shared\res\res

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109511090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109B10090400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109F100A0C00000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\00002109F100C0400000000000F01FEC\12.0.4518\12.0.4518

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\D7314F9862C648A4DB8BE2A5B47BE100\1.0.0\1.0.0

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\classes\classes

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msdownld.tmp\msdownld.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Options\CABS\CABS

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Options\Install\Install

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\UserDumps\UserDumps

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\BATCH\BATCH

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\pchealth\helpctr\binaries\helpsvc.exe

[1] 2004-08-04 08:00:00 743936 C:\WINDOWS\$NtServicePackUninstall$\helpsvc.exe (Microsoft Corporation)

[1] 2008-04-13 20:12:21 744448 C:\WINDOWS\pchealth\helpctr\binaries\helpsvc.exe ()

#5 trumpetman

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Posted 26 September 2009 - 12:01 PM

Here is the log.txt content

Volume in drive C is SQ004603P01
Volume Serial Number is 4481-CE35

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 08:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 08:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 08:00 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 08:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 08:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 08:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/13/2008 08:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/13/2008 08:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/13/2008 08:11 PM 61,952 eventlog.dll
3 File(s) 650,240 bytes

Total Files Listed:
9 File(s) 1,937,920 bytes
0 Dir(s) 35,736,608,768 bytes free


I still can't install or run anything like malwarebytes, combofix, or any antivirus SW (Kaspersky or McAfee) to get rid of this bug. I was able to run the on-line version of Kasperky and the results were:

Saturday, September 26, 2009
Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Friday, September 25, 2009 13:13:33
Records in database: 2918591
Scan settings
scan using the following database extended
Scan archives yes
Scan e-mail databases yes
Scan area My Computer
C:\
D:\
E:\
F:\
G:\
H:\
Z:\
Scan statistics
Objects scanned 409242
Threats found 8
Infected objects found 23
Suspicious objects found 0
Scan duration 13:34:42

File name Threat Threats count
C:\Documents and Settings\Eduardo Lugo\Desktop\fileutil.exe Infected: Trojan.Win32.Agent.ayed 1
C:\Documents and Settings\Eduardo Lugo\Local Settings\Application Data\Mozilla\Firefox\Profiles\bwcd85p4.default\Cache\9BC8D5BEd01 Infected: Trojan.Win32.Agent.ayed 1
D:\Data\Web Templates\webstore3-4a.zip Infected: not-a-virus:Downloader.Win32.Agent.db 2
E:\Internet\CesarFTP.EXE Infected: not-a-virus:Server-FTP.Win32.Agent.e 1
E:\Networking\SysAdmin-2.2.1-Setup.zip Infected: not-a-virus:RemoteAdmin.Win32.WinVNC-based.ba 2
E:\Networking\SysAdmin-2.2.1-Setup.zip Infected: not-a-virus:RemoteAdmin.Win32.WinVNC.1370 1
E:\Remote access\tightvnc-1.3.10-setup.exe Infected: not-a-virus:RemoteAdmin.Win32.WinVNC.1370 1
E:\Windows\WDC4Free.exe Infected: Virus.Win32.Induc.a 1
E:\Windows\WRC4Free.exe Infected: Virus.Win32.Induc.a 1
E:\Windows\rrsetup.exe Infected: Virus.Win32.Induc.a 2
G:\Data\Web Templates\webstore3-4a.zip Infected: not-a-virus:Downloader.Win32.Agent.db 2
G:\SW Install\Spiceworks.exe Infected: not-a-virus:PSWTool.Win32.ProductKey.b 1
G:\Website Templates\downloads\affiliatepagemaker.zip Infected: not-a-virus:Downloader.Win32.Agent.db 1
G:\Website Templates\downloads\icovers.zip Infected: not-a-virus:Downloader.Win32.Agent.db 1
G:\Website Templates\downloads\kkey.zip Infected: not-a-virus:Monitor.Win32.KeyKey.121 5
Selected area has been scanned.

#6 garmanma

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Posted 26 September 2009 - 06:20 PM

Use the logs I had you run, leave out the Kaspersky

Now that you were successful in creating those logs you need to post it in our HJT forum:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Give a brief description and tell them that these logs were all you could get to run successfully
The HJT team is extremely busy, so be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 trumpetman

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Posted 26 September 2009 - 07:31 PM

I just did. Thanks for your help.

#8 Orange Blossom

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Posted 29 September 2009 - 09:32 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/260548/virus-will-not-let-me-run-malwarebytes-or-any-other-tool-to-remove-virustrojanmalware/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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