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Total Security... thought I had fixed... residual probs now..

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#1 joebeck


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  • Local time:04:27 PM

Posted 24 September 2009 - 09:10 PM

Not sure how I picked this up, but was suddenly stricken with the "Total Security" malware.

I was not able to open any programs with my computer, except internet explorer, and that would only let me go to the one site telling me to pay for Total Security to get the virus off my computer :flowers:

So I used a friend's computer, found this site, and downloaded the two parts to the fix, and went home to try it...but I wasn't even able to run the procexp/iexplore because the virus kept shutting it down.

I called my father's computer guy, who told me to run windows in safe mode, and then run the malware remover program. I did that, and it found a bunch of infected files (8 I think?) and I removed them, restarted the computer, and thought I was home free... but while I can connect to most websites, I am not able to connect to google.com, live.com, bing.com or pretty much any search engine. It says that it can't connect to the internet.

I have tried running the procexp, since I didn't do that in my "fix", but don't see the tsc.exe or similar program.

Can anybody help? My husband is due home from work in 2 days, and I'm hoping I don't have to tell him what happened to the computer. :thumbsup:

Thanks in advance,

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#2 Orange Blossom

Orange Blossom

    OBleepin Investigator

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Posted 24 September 2009 - 11:03 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 garmanma


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Posted 25 September 2009 - 03:56 PM

You probably have a rootkit. It's not a quick, simple fix

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.

Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Posted Image
why won't my laptop work?

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