Posted 24 September 2009 - 04:52 PM
My computer recently fell victim to a large number of viruses and other malware. It seems that after 2 months of fighting, they won. When I enter my password and log in to my profile on the computer, Windows Police Pro (a virus/malware program that I DID NOT install intentionally) automatically runs. However, that's the only thing that will run. Besides that program, my desktop wallpaper will load, and that's it. None of my desktop icons or the task bar will load. I can open Windows Task Manager, but whenever I end the Windows Police Pro process, it opens back up. On top of that, I can't even use the "Run" function under the file menu on the Task Manager, making it impossible to open up the Registry Editor or anything else to solve the problem. An error dialog box opens up whenever I attempt to run anything saying that the application failed to start because iertutil.dll was not found. I am currently tight on money and have no idea where my installation CD is, so I would like to avoid reinstalling if at all possible. The main issue I'm worried about is the fact that Explorer.exe won't load, and that iertutil.dll can't be found and is therefore stopping things from opening up. I am eager to hear any possible solutions, as it would mean not having to put out money for an installation cd, or even a whole new computer.