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Explorer.exe won't load, iertutil.dll missing


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3 replies to this topic

#1 ZoSo127

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Posted 24 September 2009 - 04:52 PM

My computer recently fell victim to a large number of viruses and other malware. It seems that after 2 months of fighting, they won. When I enter my password and log in to my profile on the computer, Windows Police Pro (a virus/malware program that I DID NOT install intentionally) automatically runs. However, that's the only thing that will run. Besides that program, my desktop wallpaper will load, and that's it. None of my desktop icons or the task bar will load. I can open Windows Task Manager, but whenever I end the Windows Police Pro process, it opens back up. On top of that, I can't even use the "Run" function under the file menu on the Task Manager, making it impossible to open up the Registry Editor or anything else to solve the problem. An error dialog box opens up whenever I attempt to run anything saying that the application failed to start because iertutil.dll was not found. I am currently tight on money and have no idea where my installation CD is, so I would like to avoid reinstalling if at all possible. The main issue I'm worried about is the fact that Explorer.exe won't load, and that iertutil.dll can't be found and is therefore stopping things from opening up. I am eager to hear any possible solutions, as it would mean not having to put out money for an installation cd, or even a whole new computer.

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#2 garmanma

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Posted 24 September 2009 - 05:13 PM

1. Download Win32kDiag from any of the following locations and save it to your Desktop

http://ad13.geekstogo.com/Win32kDiag.exe

http://download.bleepingcomputer.com/rootr.../Win32kDiag.exe

2. Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
3. When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
4. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 ZoSo127

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Posted 24 September 2009 - 05:29 PM

As much as I would love to download that, I am incapable of accessing the internet on my computer. I am posting on this thread using my brother's computer. Go fig :thumbsup:

Edited by ZoSo127, 24 September 2009 - 05:36 PM.


#4 garmanma

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Posted 25 September 2009 - 03:12 PM

Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:

DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt

A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
It's rather long. Download it to a flash drive to your Brother's computer after running this on his computer:

Flash_Disinfector.exe by sUBs and save it to your desktop.
  • Double-click Flash_Disinfector.exe to run it and follow any prompts that may appear.
  • The utility may ask you to insert your flash drive and/or other removable drives. Please do so and allow the utility to clean up those drives as well.
  • Hold down the Shift key when inserting the drive until Windows detects it to keep autorun.inf from executing if it is present.
  • Wait until it has finished scanning and then exit the program.
  • Reboot your computer when done.
Note: As part of its routine, Flash_Disinfector will create a hidden folder named autorun.inf in each partition and every USB drive that was plugged in when you ran it. Do not delete this folder...it will help protect your drives from future infection by keeping the autorun file from being installed on the root drive and running other malicious files.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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