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Windows Police Pro removed, unable to log in


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5 replies to this topic

#1 nyyphan

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Posted 24 September 2009 - 04:23 PM

Hi, I followed your instructions on how to remove Windows Police Pro, the malware scan found and removed all the pieces of it and I have manually checked to make sure the files are gone. However, since doing this, I am unable to log on to the machine. I can boot into Safe Mode, log in, and things appear normal. However, when I try and boot into Windows XP, I enter the login information for the machine, and it hangs. I let it try logging in for 4 hours today and it made no progress. I'm posting from another machine from another network, but if I can provide any files or logs, please let me know and I would be glad to post them and ensure they are clean.

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#2 nyyphan

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Posted 24 September 2009 - 04:40 PM

Just to add more info, I have run both our Symantec Virus scan as well as the Malewarebytes Anti-Malware full scan, in safe mode, both came back with no problems detected. I am hoping not to have to run a repair on the system and reinstall Windows.

#3 garmanma

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Posted 24 September 2009 - 05:16 PM

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr
Mark
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#4 nyyphan

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Posted 25 September 2009 - 11:21 AM

Ok, here's the results of the rootrepeal scan:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/09/25 10:04
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_iaStor.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_iaStor.sys
Address: 0xBA318000 Size: 888832 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB9BFE000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\WINDOWS\system32\gasfkyfyhsoire.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\gasfkyhpvolndb.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\gasfkymlamjrdx.dat
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\gasfkyragmidqy.dat
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\gasfkyynhufsml.dll
Status: Invisible to the Windows API!

Path: C:\WINDOWS\system32\drivers\gasfkytbvdaeed.sys
Status: Invisible to the Windows API!

Path: c:\documents and settings\all users\application data\microsoft\search\data\applications\windows\projects\systemindex\systemindex.crwl48.gthr
Status: Allocation size mismatch (API: 384, Raw: 136)

Path: c:\documents and settings\all users\application data\microsoft\search\data\applications\windows\projects\systemindex\systemindex.crwl49.gthr
Status: Allocation size mismatch (API: 384, Raw: 136)

Stealth Objects
-------------------
Object: Hidden Module [Name: gasfkyfyhsoire.dll]
Process: svchost.exe (PID: 512) Address: 0x10000000 Size: 53248

Object: Hidden Module [Name: gasfkyynhufsml.dll]
Process: Explorer.EXE (PID: 1152) Address: 0x10000000 Size: 32768

Hidden Services
-------------------
Service Name: gasfkyfqfifoqo
Image Path: C:\WINDOWS\system32\drivers\gasfkytbvdaeed.sys

==EOF==

#5 nyyphan

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Posted 25 September 2009 - 03:04 PM

In the meantime, I have run a full Malware-bytes Full Scan, a complete scan with Symantec Endpoint Protection, and Spybot. All returned no errors found. These scans were run in safe mode. Whenever I try and log in as administrator or any other user, the computer hangs and never loads the desktop, nor am I able to access task manager to see what processes are running.

Please help.

#6 garmanma

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Posted 25 September 2009 - 04:48 PM

gasfkyfyhsoire.dll
You still have a rootkit. You need to submit a HJT / DDS log If you cannot run one just include this log and let them know that it was all that would run


Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

There will also be instructions to create a Root Repeal Log

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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