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I can't get on the Internet with my sony VAIO under vista, wth?

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#1 djvic87


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Posted 24 September 2009 - 12:02 PM

Hi all. I have a friend who owns a SONY VAIO runniing under vista with FIOS from Verizon. His problem is that he can't seem to get on the internet whenever he plugs it to his ethernet (wired). He tried calling sony and verizon about the situation and all they can tell him is that he might have a problem with his NIC card. He is going to bring it to me so why I can test his laptop. Is there a good way for me to test his nic card?

Edited by djvic87, 24 September 2009 - 12:19 PM.

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#2 RTCTech1


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Posted 24 September 2009 - 01:54 PM

Best way to test the nic is to plug it into a connection you KNOW works. If he cant get on wireless either, you might have an infection that is preventing you from accessing the internet.

Plug it in wired, go to Start >> Run >> type cmd. In the black window type "ipconfig" (no quotes), if you see numbers, thats a good thing. What numbers you see if a whole different thing! If you see just "Windows IP Configuration" and thats it, you might have a hardware problem, or the adapter may be disabled.

Edited by RTCTech1, 24 September 2009 - 01:55 PM.

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