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Keylogger problem


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2 replies to this topic

#1 Ashtaron

Ashtaron

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  • Local time:08:39 AM

Posted 24 September 2009 - 08:17 AM

Hello everyone. As you can tell, I'm new to this site and have come here in my desperate attempts to get rid of a very nasty keylogger that (please don't laugh) keeps stealing my World of Warcraft account information.

It started a few weeks ago, and after the account was compromised I tried all sorts of anti-malware software, until MalwareBytes' AntiMalware finally found and deleted what appeared to be said keylogger.

Today the account got hacked again. In a rash decision, I ran ComboFix without reading the disclaimer first. Fortunately, it had no visible consequences.

However, I am unsure if that actually helped get rid of the trojan, so I'm attaching the DDS and RootRepeal logs.

DDS File


DDS (Ver_09-07-30.01) - NTFSx86
Run by Sergey at 15:02:45,79 on 24.09.2009
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Professional 5.1.2600.3.1251.7.1033.18.2047.969 [GMT 3:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Logitech\GamePanel Software\LgDevAgt.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\LCDMon.exe
C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
C:\Program Files\MarkAny\ContentSafer\MAAgent.exe
C:\Program Files\RivaTuner v2.24\RivaTuner.exe
C:\Program Files\Ask & Record Toolbar\FLVSrvc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\Applets\LCDClock.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Logitech\GamePanel Software\Applets\LCDRSS.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Hamachi\hamachi.exe
C:\WINDOWS\System32\StkSrv2K.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\NVIDIA Corporation\System Update\UpdateCenterService.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\AVG\AVG8\avgui.exe
C:\Program Files\Opera\opera.exe
C:\Documents and Settings\Sergey\Local Settings\Application Data\Opera\Opera\profile\cache4\temporary_download\dds.scr

============== Pseudo HJT Report ===============

uStart Page = about:blank
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: H - No File
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Ask && Record Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: Ask && Record Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: {855F3B16-6D32-4FE6-8A56-BBB695989046} - No File
TB: {0E1230F8-EA50-42A9-983C-D22ABC2EED3C} - No File
TB: {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - No File
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [Launch LgDevAgt] "c:\program files\logitech\gamepanel software\LgDevAgt.exe"
mRun: [Launch LCDMon] "c:\program files\logitech\gamepanel software\lcd manager\LCDMon.exe"
mRun: [Launch LGDCore] "c:\program files\logitech\gamepanel software\g-series software\LGDCore.exe" /SHOWHIDE
mRun: [SMSTray] c:\program files\samsung\samsung media studio 5\SMSTray.exe
mRun: [MAAgent] c:\program files\markany\contentsafer\MAAgent.exe
mRun: [RivaTuner] "c:\program files\rivatuner v2.24\RivaTuner.exe" /T
mRun: [RivaTunerStartupDaemon] "c:\program files\rivatuner v2.24\RivaTuner.exe" /S
mRun: [Ask and Record FLV Service] "c:\program files\ask & record toolbar\FLVSrvc.exe" /run
mRun: [nwiz] c:\program files\nvidia corporation\nview\nwiz.exe /install
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
dRun: [Nokia.PCSync] c:\program files\nokia\nokia pc suite 6\PcSync2.exe /NoDialog
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hamachi.lnk - c:\program files\hamachi\hamachi.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Закачать ВСЕ при помощи Download Master
IE: Закачать при помощи Download Master
IE: {8DAE90AD-4583-4977-9DD4-4360F7A45C74}
IE: {B863453A-26C3-4e1f-A54D-A2CD196348E9} - c:\program files\icqlite\ICQLite.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {E59EB121-F339-4851-A3BA-FE49C35617C2} - c:\program files\icq6\ICQ.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\micros~3\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\micros~3\INetRepl.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} - hxxp://www.nvidia.com/content/DriverDownload/srl/3.0.0.4/srl_bin/sysreqlab_nvd.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1220874429078
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
TCP: {97979055-B505-495C-969F-4A6FA4153A17} = 195.122.12.242,80.232.230.242
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\Skype4COM.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: ShellHook Class: {88485281-8b4b-4f8d-9ede-82e29a064277} - c:\progra~1\markany\contentsafer\MACSMANAGER.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\sergey\applic~1\mozilla\firefox\profiles\0edphu7s.default\
FF - prefs.js: browser.search.selectedEngine - Orbit Search (Powered By Google)
FF - prefs.js: keyword.URL - hxxp://search.icq.com/search/afe_results.php?ch_id=afex&q=
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}
FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA}

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-9-15 64160]
R0 sfdrv01a;StarForce Protection Environment Driver (version 1.x.a);c:\windows\system32\drivers\sfdrv01a.sys [2006-7-5 63352]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-5-31 335240]
R1 AvgMfx86;AVG On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-2-5 27784]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-1-30 297752]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-7-3 1028432]
R2 StkSSrv;Cyclon Webcam Service;c:\windows\system32\StkSrv2k.exe [2007-10-15 24576]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2009-2-14 24652]
S2 gupdate1c996cd2d0a6055;Служба Google Update (gupdate1c996cd2d0a6055);c:\program files\google\update\GoogleUpdate.exe [2009-2-25 133104]
S3 Ad-Watch Connect Filter;Ad-Watch Connect Kernel Filter;\??\c:\windows\system32\drivers\nsdriver.sys --> c:\windows\system32\drivers\NSDriver.sys [?]
S3 Ambfilt;Ambfilt;c:\windows\system32\drivers\Ambfilt.sys [2009-2-22 1684736]
S3 ASPI;Advanced SCSI Programming Interface Driver;c:\windows\system32\drivers\ASPI32.SYS [2009-4-16 16512]
S3 AtiHdmiService;ATI Function Driver for HDMI Service;c:\windows\system32\drivers\AtiHdmi.sys [2007-7-20 84992]
S3 csaudio;USB2.0 Audio Device Driver;c:\windows\system32\drivers\csaud.sys --> c:\windows\system32\drivers\CsAud.sys [?]
S3 GarenaPEngine;GarenaPEngine;\??\c:\docume~1\sergey\locals~1\temp\bfu35.tmp --> c:\docume~1\sergey\locals~1\temp\BFU35.tmp [?]
S3 imhidusb;Immersion's HID USB Driver;c:\windows\system32\drivers\imhidusb.sys [2007-7-9 30984]
S3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2007-11-6 34064]
S3 StkMini;Cyclon Webcam;c:\windows\system32\drivers\StkMini.sys [2007-10-15 851265]
S3 STTub203;Thrustmaster HOTAS USB Bulk Out;c:\windows\system32\drivers\sttub203.sys --> c:\windows\system32\drivers\STTub203.sys [?]

=============== Created Last 30 ================

2009-09-24 12:11 229,888 a------- c:\windows\PEV.exe
2009-09-24 12:11 161,792 a------- c:\windows\SWREG.exe
2009-09-24 12:11 98,816 a------- c:\windows\sed.exe
2009-09-24 12:11 <DIR> --d----- C:\ComboFix
2009-09-17 12:39 <DIR> --d----- c:\docume~1\sergey\applic~1\Malwarebytes
2009-09-17 12:39 38,224 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-09-17 12:39 19,160 a------- c:\windows\system32\drivers\mbam.sys
2009-09-17 12:39 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-09-17 12:39 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2009-09-15 21:18 15,688 a------- c:\windows\system32\lsdelete.exe
2009-09-15 19:05 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-09-15 18:44 <DIR> -cd-h--- c:\docume~1\alluse~1\applic~1\{EF63305C-BAD7-4144-9208-D65528260864}
2009-09-13 23:30 <DIR> --d----- c:\program files\SpywareBlaster
2009-09-13 21:54 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-09-13 21:54 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-09-13 19:34 339,968 a------- c:\windows\system32\pythoncom25.dll
2009-09-13 19:34 114,688 a------- c:\windows\system32\pywintypes25.dll
2009-09-13 19:33 <DIR> --d----- C:\Python25
2009-09-09 14:10 153,088 -c------ c:\windows\system32\dllcache\triedit.dll
2009-09-06 22:01 <DIR> --d----- c:\program files\Worms Armageddon
2009-09-06 19:39 <DIR> --d----- c:\program files\Codemasters
2009-09-06 17:23 <DIR> --d----- c:\program files\WWP
2009-09-06 17:23 197,565,423 a------- c:\program files\Worms World Party(XP OK!).zip
2009-09-05 03:20 <DIR> --d----- C:\Root
2009-09-05 03:20 <DIR> --d----- c:\program files\Activision

==================== Find3M ====================

2009-08-28 12:48 335,240 a------- c:\windows\system32\drivers\avgldx86.sys
2009-08-28 12:48 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-08-22 02:59 281,760 a------- c:\windows\system32\drivers\atksgt.sys
2009-08-22 02:59 25,888 a------- c:\windows\system32\drivers\lirsgt.sys
2009-08-22 01:31 717,296 a------- c:\windows\system32\drivers\sptd.sys
2009-08-06 16:53 53,840 a------- c:\windows\system32\dosx_sp1.exe
2009-08-05 12:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-07-17 22:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-14 21:54 10,457,088 a------- c:\windows\system32\nvoglnt.dll
2009-07-14 21:54 5,842,816 a------- c:\windows\system32\nv4_disp.dll
2009-07-14 21:54 2,189,856 a------- c:\windows\system32\nvcuvid.dll
2009-07-14 21:54 2,002,944 a------- c:\windows\system32\nvcuda.dll
2009-07-14 21:54 1,706,528 a------- c:\windows\system32\nvcuvenc.dll
2009-07-14 21:54 1,597,690 a------- c:\windows\system32\nvdata.bin
2009-07-14 21:54 868,352 a------- c:\windows\system32\nvapi.dll
2009-07-14 21:54 485,920 a------- c:\windows\system32\nvudisp.exe
2009-07-14 21:54 151,552 a------- c:\windows\system32\nvcodins.dll
2009-07-14 21:54 151,552 a------- c:\windows\system32\nvcod.dll
2009-07-14 13:35 2,173,472 a------- c:\windows\system32\nvcplui.exe
2009-07-14 13:35 81,920 a------- c:\windows\system32\nvwddi.dll
2009-07-14 13:35 4,026,368 a------- c:\windows\system32\nvvitvs.dll
2009-07-14 13:35 3,170,304 a------- c:\windows\system32\nvwss.dll
2009-07-14 13:34 13,877,248 a------- c:\windows\system32\nvcpl.dll
2009-07-14 13:34 4,923,392 a------- c:\windows\system32\nvdisps.dll
2009-07-14 13:34 3,547,136 a------- c:\windows\system32\nvgames.dll
2009-07-14 13:34 1,286,144 a------- c:\windows\system32\nvmobls.dll
2009-07-14 13:34 188,416 a------- c:\windows\system32\nvmccss.dll
2009-07-14 13:34 168,004 a------- c:\windows\system32\nvsvc32.exe
2009-07-14 13:34 143,360 a------- c:\windows\system32\nvcolor.exe
2009-07-14 13:34 86,016 a------- c:\windows\system32\nvmctray.dll
2009-07-14 13:34 229,376 a------- c:\windows\system32\nvmccs.dll
2009-07-13 23:43 286,208 a------- c:\windows\system32\wmpdxm.dll
2009-07-05 23:13 101,203 a------- C:\HamachiBroadcastFix.zip
2009-06-29 19:31 76,869 a------- c:\windows\War3Unin.dat
2009-06-29 19:30 2,829 a------- c:\windows\War3Unin.pif
2009-06-29 19:30 139,264 a------- c:\windows\War3Unin.exe
2009-06-29 19:12 827,392 -------- c:\windows\system32\wininet.dll
2009-06-29 19:12 78,336 a------- c:\windows\system32\ieencode.dll
2009-06-29 19:12 17,408 a------- c:\windows\system32\corpol.dll
2009-06-29 01:52 58,733,897 a------- C:\War3TFT_123a_English.exe
2009-06-28 17:15 67,849 a------- c:\windows\system32\x264vfw-uninstall.exe
2008-06-01 22:27 22,328 a------- c:\docume~1\sergey\applic~1\PnkBstrK.sys
2008-01-28 20:23 47,360 a------- c:\docume~1\sergey\applic~1\pcouffin.sys
2007-11-20 00:11 32 a------- c:\docume~1\alluse~1\applic~1\ezsid.dat
2008-09-08 16:19 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090820080909\index.dat

============= FINISH: 15:03:04,14 ===============

Attached Files



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#2 Elise

Elise

    Bleepin' Blonde


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Posted 10 October 2009 - 02:53 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 19 October 2009 - 02:51 PM

Due to lack of activity, this topic is now closed.

If you are the topic starter and you need this topic reopened, please send me a PM.

Everyone else, please start a new topic.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft





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