When I finally got Firefox to load, his home page didn't load, either. A window came up showing: "This is embarrassing" message.
I don't even know where to start, as in order for me to post this message, I had to drag the Windows Security Center window down to the bottom of the screen so I could see what I was typing, because no matter what, it wouldn't go away. Pulling up Task Manager and ending the process does no good, either, as it ends the process, and then it starts right up again.
I have not shut the computer off. This all started about an hour and half ago.
Thanks for any guidance.
Edit: my son just told me that the system did shut down, with a countdown from 55 seconds down. When it restarted, the Acrobat welcome screen appeared then disappeared. It's almost as if an Acrobat file launched, then the havoc began.
That's where we stand.
Edit again: I found the self-help guide on BC for removing this nasty thing. I was printing the guide, and all of a sudden the system shut down. It got to the Windows "Saving your Settings" screen and froze there. We finally turned the machine off completely and have left it off. I did get the entire print-out, though, but don't know what to do now.
Edited by txtchr, 23 September 2009 - 09:13 PM.