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Problems with reinstalling Vista after VIRUT infection


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#1 jsteinpka

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Posted 23 September 2009 - 07:47 PM

Hi guys,

Here is the link to my original topic:

http://www.bleepingcomputer.com/forums/t/255764/rootkit-computer-1-antivirus-wont-run-av-websites-blocked-google-links-redirecting/

Fenzodahl is unable to continue to help as he is away. He told me to open a new topic with a link to the old one.


Basically what has happened since is I have purchased recovery discs from Acer, restored the computer to factory default, and now all is well except.....

Windows will not open!! The o/s automatically loads into the acer recovery utility, "Windows Setup". F8 doesnt help, can anybody help?

Thanks

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#2 Orange Blossom

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Posted 23 September 2009 - 10:02 PM

Since this is an issue with reinstalling the operating system, I am shifting this topic to the Vista forum. I have also edited the topic title to reflect the re-installation issue.

Orange Blossom :huh:

Edited by Orange Blossom, 23 September 2009 - 10:04 PM.

Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 RTCTech1

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Posted 24 September 2009 - 01:14 PM

This sounds like you might have an issue with the installation. If it says "Windows Setup" with the black and white screen, it's not fully installed.

How did you re-install Vista? You might want to try doing a fresh install with reformatting the hard drive in the Vista installation menu. Try that and re-install Vista and tell us how it works out!

#4 jsteinpka

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Posted 25 September 2009 - 12:12 PM

Ok I will try to get my hands on a copy of Vista (Acer doesn't want me to have the disc for my paid-for copy of windows for some reason), and try a fresh install.

I did not re-install, I used recovery discs that I bought from Acer and performed a "Restore to Factory Default". I've actually tried this process multiple times and I get the same result when I try to boot the O/S.

I've also tried using the "ultimate windows boot cd" or whatever its called. This gives me a few options for trying to fix the O/S. However, when I go to "Fix Startup problems" it tells me that it cannot detect any problems which would prevent windows from starting correctly..

What is going on?

#5 RTCTech1

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Posted 25 September 2009 - 01:12 PM

If you can get a copy of Vista, and still have problems with an OEM install, it might be hardware. Try using UBCD to test your memory and Hard Drive.

For Download of the .ISO: http://www.ultimatebootcd.com/download.html Halfway down the page you'll see "Mirror Sites" Choose the first ISO link under that.

Instructions: http://www.ultimatebootcd.com/tutorials.html You want to use Drive Fitness Test and Memtest86+ tools ONLY.




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