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Infected, But finding my way back


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#1 weatherre

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Posted 23 September 2009 - 07:33 PM

So I guess three times is a charm. THis is my third home computer infected over the past three years. And I'm just jerk. Just never got around to protecting my kids' pc adequately.

I appreciate any help you can give.

Running in Safe Mode, I was able to install Malwarebyte's and found 7 or 8 infected files, including three trojan downloader files. I deleted these files.

Running spybot, I found 31+ wild tanget files and tons of other suspicious looking cookies and deleted these.

I now have the ability to boot in normal mode and connect to the internet, although at times a dos command screen comes up upon booting windows and continues to try and load. It appears as if every other boot attempt works. It might now be better than that.

Bottom line is that the computer is operational but still not normal. I"ve run Malwarebytes a couple times now with clean results. A second run of Spybot found two more Wild Tanget files called PUBS. Need to run a third time.

I have downloaded HJT and am prepared to post whatever files someone may need to review so I can give this pc a clean bill of health.

Thanks in advance for any help you can provide.

Steve

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#2 Budapest

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Posted 24 September 2009 - 12:56 AM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 weatherre

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Posted 25 September 2009 - 05:50 AM

Many thanks for your reply. Sorry for the late reply, but it took about 8 hours to run SUperantispyware.

Here's the log. I guess Malwarebytes didn't get all of WildTangent
Regards,
Steve

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/25/2009 at 00:03 AM

Application Version : 4.29.1002

Core Rules Database Version : 4123
Trace Rules Database Version: 2062

Scan type : Complete Scan
Total Scan Time : 05:20:58

Memory items scanned : 220
Memory threats detected : 0
Registry items scanned : 5510
Registry threats detected : 0
File items scanned : 199690
File threats detected : 4

Malware.Installer-Pkg/Gen
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{6293BC00-4EB8-4C65-8548-53E2FC3BF937}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{651956B7-1969-42AA-9453-E0B813019D54}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{989E4C3B-B2C9-4486-9A09-D5A8F953837C}.EXE
C:\PROGRAM FILES\WILDTANGENT\APPS\DELL GAME CONSOLE\DOWNLOADS\INSTALLERS\{D1A6F3FD-7B40-443F-8767-BADB25A0D222}.EXE

#4 Budapest

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Posted 25 September 2009 - 03:49 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 weatherre

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Posted 26 September 2009 - 04:08 PM

I guess I had a few more viruses. Is that all? Or is there more to do? Here's the Dr. Web log:

pifCrawl.exe;C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08};Trojan.Swizzor.based;Deleted.;
A0149452.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1334;Trojan.Swizzor.based;Deleted.;

Thanks again. By the way, I have an awful lot of files on my computer. And I wonder if I created them, or the viruses did. There's one area with a ton of temp internet files, which i can see on the scans, but I can't get into the files thru explorer:

it's something like c:\documentsandsettings\pernille\localsettings\temporaryinternet files

but I can't navigate there to delete.

#6 Budapest

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Posted 29 September 2009 - 04:24 PM

Sorry I missed your last post.

Please run another quick scan with Malwarebytes and post the log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 weatherre

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Posted 29 September 2009 - 05:13 PM

Malwarebytes' Anti-Malware 1.41
Database version: 2775
Windows 5.1.2600 Service Pack 3

9/29/2009 6:10:48 PM
mbam-log-2009-09-29 (18-10-48).txt

Scan type: Quick Scan
Objects scanned: 144021
Time elapsed: 12 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Note that I ran another scan of Dr.Web and it listed three items as suspicious. I didn't delete them.

SymClgX.vbs;C:\Program Files\Norton PC Checkup\executables\productScanner;Probably SCRIPT.Virus;;
SymXPep2Interface.vbs;C:\Program Files\Norton PC Checkup\executables\vbs;Probably SCRIPT.Virus;;
A0140663.exe\data032;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1329\A0140663.exe;Probably SCRIPT.Virus;;
A0140663.exe;C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP1329;Archive contains infected objects;Moved.;

Thx again for your help.
Steve

#8 Budapest

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Posted 29 September 2009 - 05:21 PM

That stuff that DrWeb found is no problem. It only picked up some Norton stuff and things in System Restore.

How's your computer running now?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 weatherre

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Posted 30 September 2009 - 04:09 AM

Better than ever.

#10 Budapest

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Posted 30 September 2009 - 04:24 PM

If you’re clean, you should create a new Restore Point to prevent possible re-infection from an old one.

Go Start > Programs > Accessories > System Tools and click System Restore. Choose the radio button marked Create a Restore Point on the first screen then click Next. Give the Restore Point a name and then click Create. Then use Disk Cleanup to remove all but the most recently created Restore Point. Go Start > Run and type: "Cleanmgr" (without the quotes). Click Ok > More Options tab > Clean Up in the System Restore section to remove all previous restore points except the newly created one.

Also, go Start > Control Panel and double-click Add or Remove Programs. Post back and report any Java or JS2E entries that you have.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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