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Can't run any anit-virus or spyware programs


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5 replies to this topic

#1 Crazy_mofo213

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Posted 23 September 2009 - 12:40 PM

Every time I try to open an anti-virus program i'm met with a message that says
"Windows cannot access the specified device, path, or file. You may not have appropriate permissions to access the item"

I find it odd because when I first ran Malwarebytes I was able to scan for about a minute before it closed on me. Ever since then I've been met with the message above everytime I try to open it.

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#2 quietman7

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Posted 23 September 2009 - 01:25 PM

Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.

-- Vista users can refer to these instructions to open a command prompt.
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#3 Crazy_mofo213

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Posted 23 September 2009 - 02:47 PM

Heres what I got from Win32kDiag:

Running from: C:\Documents and Settings\Windows XP\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Windows XP\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\windows'...



Found mount point : C:\windows\$hf_mig$\KB915865\KB915865

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\$hf_mig$\KB928388\KB928388

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\$hf_mig$\KB929120\KB929120

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\$hf_mig$\KB968389\KB968389

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\addins\addins

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPE22.tmp\ZAPE22.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\assembly\NativeImages_v2.0.50727_32\Temp\ZAPFBE.tmp\ZAPFBE.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\CSC\d1\d1

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\CSC\d2\d2

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\CSC\d3\d3

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\CSC\d4\d4

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\CSC\d5\d5

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\CSC\d6\d6

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\CSC\d7\d7

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\CSC\d8\d8

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\ftpcache\ftpcache

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\ime\chsime\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\ime\CHTIME\Applets\Applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\ime\imjp8_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\ime\imkr6_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\ime\shared\res\res

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\java\classes\classes

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\msdownld.tmp\msdownld.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\pchealth\ERRORREP\ERRORREP

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\pchealth\helpctr\BATCH\BATCH

Mount point destination : \Device\__max++>\^

Cannot access: C:\windows\pchealth\helpctr\binaries\HelpSvc.exe

[1] 2008-04-14 05:42:22 744448 C:\windows\pchealth\helpctr\binaries\HelpSvc.exe ()

[1] 2008-04-14 05:42:22 744448 C:\windows\system32\dllcache\helpsvc.exe (Microsoft Corporation)



Found mount point : C:\windows\pchealth\helpctr\Config\CheckPoint\CheckPoint

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\pchealth\helpctr\HelpFiles\HelpFiles

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\pchealth\helpctr\InstalledSKUs\InstalledSKUs

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\pchealth\helpctr\System\News\News

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\pchealth\helpctr\System_OEM\System_OEM

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\pchealth\helpctr\Temp\Temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\PIF\PIF

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\SoftwareDistribution\Download\555558d2c7916b118ad5baef62b18136\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\SoftwareDistribution\SelfUpdate\Registered\Registered

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\Sun\Java\Deployment\Deployment

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\1025\1025

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\1028\1028

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\1031\1031

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\1037\1037

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\1041\1041

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\1042\1042

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\1054\1054

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\2052\2052

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\3076\3076

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\3com_dmi\3com_dmi

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\Adobe\update\update

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\appmgmt\MACHINE\MACHINE

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\appmgmt\S-1-5-21-1993962763-879983540-1606980848-1003\S-1-5-21-1993962763-879983540-1606980848-1003

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\config\systemprofile\Application Data\Microsoft\Media Player\Media Player

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\config\systemprofile\Application Data\Microsoft\SystemCertificates\My\Certificates\Certificates

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\config\systemprofile\Application Data\Microsoft\SystemCertificates\My\CRLs\CRLs

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\config\systemprofile\Application Data\Microsoft\SystemCertificates\My\CTLs\CTLs

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\config\systemprofile\Desktop\Desktop

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\config\systemprofile\Favorites\Favorites

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\config\systemprofile\Local Settings\Application Data\Microsoft\CD Burning\CD Burning

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\config\systemprofile\Local Settings\Temp\Temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\config\systemprofile\My Documents\My Documents

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\config\systemprofile\NetHood\NetHood

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\config\systemprofile\PrintHood\PrintHood

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\config\systemprofile\Recent\Recent

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\dhcp\dhcp

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\drivers\disdn\disdn

Mount point destination : \Device\__max++>\^

Cannot access: C:\windows\system32\dumprep.exe

[1] 2008-04-14 05:42:20 10752 C:\windows\system32\dllcache\dumprep.exe (Microsoft Corporation)

[1] 2008-04-14 05:42:20 10752 C:\windows\system32\dumprep.exe ()



Cannot access: C:\windows\system32\eventlog.dll

[1] 2008-04-14 05:41:54 56320 C:\windows\system32\dllcache\eventlog.dll (Microsoft Corporation)

[1] 2008-04-14 05:41:54 61952 C:\windows\system32\eventlog.dll ()

[2] 2008-04-14 05:41:54 56320 C:\windows\system32\logevent.dll (Microsoft Corporation)



Found mount point : C:\windows\system32\export\export

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\GroupPolicy\Machine\Machine

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\IME\CINTLGNT\CINTLGNT

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\IME\PINTLGNT\PINTLGNT

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\IME\TINTLGNT\TINTLGNT

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\inetsrv\inetsrv

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\Macromed\Shockwave 8\DswMedia\DswMedia

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\Macromed\update\update

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\mui\dispspec\dispspec

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\oobe\html\ispsgnup\ispsgnup

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\oobe\html\oemcust\oemcust

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\oobe\html\oemhw\oemhw

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\oobe\html\oemreg\oemreg

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\oobe\sample\sample

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\ShellExt\ShellExt

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\spool\PRINTERS\PRINTERS

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\wbem\mof\bad\bad

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\wbem\mof\good\good

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\wbem\snmp\snmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\wins\wins

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\system32\xircom\xircom

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\Temp\AskBarDis\upgrade\upgrade

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\Temp\CTZAPXX\Drivers\Drivers

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\Temp\DX1655.tmp\directx\directx

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\Temp\DX1655.tmp\drivers\drivers

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\Temp\DX1655.tmp\help\help

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\Temp\DX1655.tmp\inf\inf

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\Temp\DX1655.tmp\sysbackup\sysbackup

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\Temp\DX1655.tmp\system\system

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\Temp\Google Toolbar\Google Toolbar

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\Temp\_ISTMP0.DIR\_ISTMP0.DIR

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\WinSxS\InstallTemp\InstallTemp

Mount point destination : \Device\__max++>\^

Found mount point : C:\windows\WinSxS\WMSET10\wpdmtp\xscan_xp\NPSWF32\NPSWF32

Mount point destination : \Device\__max++>\^



Finished!

And here's the log

Volume in drive C has no label.
Volume Serial Number is 2C43-9EB0

Directory of C:\windows\system32

04/14/2008 05:42 181,248 scecli.dll

Directory of C:\windows\system32

04/14/2008 05:42 407,040 netlogon.dll

Directory of C:\windows\system32

04/14/2008 05:41 61,952 eventlog.dll
3 File(s) 650,240 bytes

Directory of C:\windows\system32\dllcache

04/14/2008 05:42 181,248 scecli.dll

Directory of C:\windows\system32\dllcache

04/14/2008 05:42 407,040 netlogon.dll

Directory of C:\windows\system32\dllcache

04/14/2008 05:41 56,320 eventlog.dll
3 File(s) 644,608 bytes

Total Files Listed:
6 File(s) 1,294,848 bytes
0 Dir(s) 93,049,757,696 bytes free

#4 quietman7

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Posted 23 September 2009 - 04:59 PM

Your system is infected with a new rootkit variant that has become quite pervasive as evidenced by these entries:
Mount point destination : \Device\__max++>\^
[1] 2008-04-14 05:41:54 61952 C:\windows\system32\eventlog.dll ()
The rootkit itself is a protection module used to terminate a variety of security tools by changing the permissions on targeted programs so that they cannot run or complete scans. Disinfection will require the use of more powerful tools than we recommend in this forum.

Rootkits, backdoor Trojans, Botnets, and IRCBots are very dangerous because they compromise system integrity by making changes that allow it to by used by the attacker for malicious purposes. Rootkits are used by Trojans to conceal its presence (hide from view) in order to prevent detection of an attacker's software and make removal more difficult. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. They can disable your anti-virus and security tools to prevent detection and removal. Remote attackers use backdoors as a means of accessing and taking control of a computer that bypasses security mechanisms. This type of exploit allows them to steal sensitive information like passwords, personal and financial data which is send back to the hacker. To learn more about these types of infections, you can refer to:If your computer was used for online banking, has credit card information or other sensitive data on it, you should stay disconnected from the Internet until your system is fully cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised and change each password using a clean computer, not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach.

Although the infection has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume the computer is secure even if the malware appears to have been removed. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired so you can never be sure that you have completely removed a rootkit. The malware may leave so many remnants behind that security tools cannot find them. Tools that claim to be able to remove rootkits cannot guarantee that all traces of it will be removed. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, please do the following.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

Start a new topic and post your DDS log along with the Win32kDiag.txt and Log.txt reports in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If DDS will not run, then just post the results of the Win32kDiag.txt and Log.txt. Be sure to include a note that you tried to follow the Prep Guide but were unable to get DDS to run.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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#5 Crazy_mofo213

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Posted 23 September 2009 - 07:14 PM

Thank you for the help. I'll be sure to go to the thread.

#6 quietman7

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Posted 23 September 2009 - 09:57 PM

Your log is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic until you are cleared by the HJT Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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