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Help! My Computer is dying!


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#1 hcoring

hcoring

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Posted 25 July 2005 - 09:19 PM

Hi There,

I have mega problems with my computer. I have received help from you dudes before, “Oldtimer” was my main man, the advice was very good and it got me up and running a lot more then I was but now its gone way down hill again.

Dodgy Programme(s): - I cannot delete or turn off - 180search assistant.com

CCleaner: - Ran CCleaner and removed all temporary files.

Internet Explorer: - When Internet Explorer is opened occasionally the start page is not www.msn.com it comes up www.deaconjones.biz Global Lobo TM “Form Demo” in the header bar. Site says it is under construction.

Pop Ups: - I also get a pop-up which is quite obviously a con saying “SITEBAR!” in the header bar and “INTERNET EXPLORER ADD-IN Click “I Agree” to upgrade your system with the customer toolbar. After installation, the toolbar will make your surfing experience a breeze” It does not give you the option of saying no, just “I Agree” I have not clicked “I Agree” instead I close it using the cross.

Lavasoft Ad-Aware Se: - Open programme and it says my definitions are 22 days old. I go to update and it struggles to connect to Lavasoft Server. This is also when strange Pop Up appeared and Internet Explorer opens its self with DeconJones.
Eventually decided to run Ad-Aware without updating definitions and it finds 38 critical objects and I delete all of them but the W32.Toxbot.C This was run after the Norton’s Scan

Norton Antivirus: - A virus alert pops up every 20 minutes or so saying
“Object Name: C:\WINDOWS\System32\dhcpclient.exe”
“Virus Name: W32.Toxbot.C”
“Action Taken: Unable to repair this file.”
Click okay then..
Same details but with: “Action Taken: Access to the file was denied.”
Click Okay and then the same two boxes with appear continuously for 12-16 times.
I ran a full system scan and it found W32.Toxbot.C and again was unable to delete. Nothing else was detected.

Below is my Hijackthis log

Logfile of HijackThis v1.99.1
Scan saved at 8:08:13 a.m., on 22/07/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\brsvc01a.exe
C:\WINDOWS\System32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\Brmfrmps.exe
C:\WINDOWS\System32\dhcpclient.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\spoolsv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\Fast.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\taskswitch.exe
C:\WINDOWS\System32\fast.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\System32\tellcom.exe
C:\Program Files\WeirdOnTheWeb\WeirdOnTheWeb.exe
C:\program files\180searchassistant\sac.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe
C:\Documents and Settings\Hannah Coring\Desktop\Anti-Virus\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Packard Bell
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: SABHO - {21B4ACC4-8874-4AEC-AEAC-F567A249B4D4} - c:\program files\180searchassistant\sachook.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [CoolSwitch] C:\WINDOWS\System32\taskswitch.exe
O4 - HKLM\..\Run: [FastUser] C:\WINDOWS\System32\fast.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Microsoft Telecom Center] tellcom.exe
O4 - HKLM\..\Run: [Preview AdService] C:\Program Files\Preview AdService\PrevAdServ.exe
O4 - HKLM\..\Run: [WeirdOnTheWeb] "C:\Program Files\WeirdOnTheWeb\WeirdOnTheWeb.exe"
O4 - HKLM\..\Run: [sac] c:\program files\180searchassistant\sac.exe
O4 - HKLM\..\RunServices: [Microsoft Telecom Center] tellcom.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Microsoft Telecom Center] tellcom.exe
O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://www.bitdefender.com/scan8/oscan8.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab
O16 - DPF: {80DD2229-B8E4-4C77-B72F-F22972D723EA} - http://www.bitdefender.com/scan/Msie/bitdefender.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINDOWS\system32\Brmfrmps.exe" -service (file missing)
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\System32\brsvc01a.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Handling the DHCP requests (DHCP Client) - Unknown owner - C:\WINDOWS\System32\dhcpclient.exe
O23 - Service: Microsoft Printer Spooler Service - Unknown owner - C:\WINDOWS\spoolsv.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe



PLEASE PLEASE PLEASE help me!!

Thanks

Hannah

BC AdBot (Login to Remove)

 


#2 OldTimer

OldTimer

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  • Local time:07:33 PM

Posted 26 July 2005 - 02:19 PM

Hello hcoring and welcome to the BC malware forum. It looks like we have a few things going on here so let's see if we can't clean them up. Please print these directions and then proceed with the following steps in order.

Step #1

Download CCleaner and install it but do not run it yet.

Now we need to remove a service.

Part 1
  • Click Start>Run, type services.msc into the Open editbox and click the Ok button.
  • Locate the Handling the DHCP requests service and double-click on it to open the Properties dialog.
  • Click the Stop button.
  • In the Startup type dropdown select Disabled.
  • Click the Apply button and then the Ok button.
  • Repeat the above steps for the Microsoft Printer Spooler Service service.
  • Close the Services window
Part 2
  • Click Start>Run, type cmd into the Open editbox and click the Ok button.
  • Copy/paste each line below into the Command Prompt window and press the Enter key after each one:
    • sc delete DHCP Client
      sc delete Microsoft Printer Spooler Service
  • Close the Command Prompt window
Remove these installed programs using Add or Remove Programs in the Control Panel:
  • Click Start.
  • Click Control Panel.
  • Double-click Add or Remove Programs.
  • Look in the Currently installed programs box for each program listed below and if it is there:
  • Click on it to select it.
  • Click Change (or Change/Remove) button.
  • If you are prompted to confirm the removal of the program, click Yes.
Preview AdService
WeirdOnTheWeb
180searchassistant

Step #2

Start in Safe Mode Using the F8 method:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Step #3

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: SABHO - {21B4ACC4-8874-4AEC-AEAC-F567A249B4D4} - c:\program files\180searchassistant\sachook.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O4 - HKLM\..\Run: [Microsoft Telecom Center] tellcom.exe
O4 - HKLM\..\Run: [Preview AdService] C:\Program Files\Preview AdService\PrevAdServ.exe
O4 - HKLM\..\Run: [WeirdOnTheWeb] "C:\Program Files\WeirdOnTheWeb\WeirdOnTheWeb.exe"
O4 - HKLM\..\Run: [sac] c:\program files\180searchassistant\sac.exe
O4 - HKLM\..\RunServices: [Microsoft Telecom Center] tellcom.exe
O4 - HKCU\..\Run: [Microsoft Telecom Center] tellcom.exe

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #4

We need to make sure all hidden files are showing so please:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Find the following files/folders and delete them (don't worry if they are already gone):C:\WINDOWS\System32\dhcpclient.exe
C:\WINDOWS\System32\tellcom.exe
C:\WINDOWS\spoolsv.exe
c:\program files\180searchassistant\ <--folder
C:\Program Files\Preview AdService\ <--folder
C:\Program Files\WeirdOnTheWeb\ <--folder
c:\program files\180searchassistant\ <--folder

Step #5

Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #6

Reboot normally and run at least 2 of the following on-line virus scans:Bitdefender <<<Add a check by 'Autoclean'.
RAV <<<Add a check by 'Autoclean', leave everything else as is.
eTrust <<<'Cure' whatever is found, then delete if unsuccessful
Housecall <<<Put on 'Autoclean' and delete what it can't clean.
Panda ActiveScan <<<Accept default settings
If there are any files that cannot be automatically disinfected or quarantined then you will need to delete them manually.

Step #7

AdAware SE v1.06

Download, install, update, configure and run a scan with Ad-aware SE v1.06:
  • Download and Install AdAware SE Personal, keeping the default options. However, some of the settings will need to be changed before your first scan.
  • Close ALL windows except Ad-Aware SE.
  • Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.
  • Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window:
    • In the ‘General’ window make sure the following are selected in green:
      • Under Safety:
        • Automatically save log-file
      • Automatically quarantine objects prior to removal
      • Safe Mode (always request confirmation)
    • Under Definitions:
      • Prompt to update outdated definitions - set the number of days
  • Click on the ‘Scanning’ button on the left and select in green:
    • Under Driver, Folders & Files:
      • Scan Within Archives
    • Under Select drives & folders to scan:
      • choose all hard drives
    • Under Memory & Registry: all green
      • Scan Active Processes
      • Scan Registry
      • Deep Scan Registry
      • Scan my IE favorites for banned URL’s
      • Scan my Hosts file
  • Click on the ‘Advanced’ button on the left and select in green:
    • Under Shell Integration:
      • Move deleted files to recycle bin
    • Under Logfile Detail Level: all green
      • include addtional object information
      • DESELECT - include negligible objects information
      • include environment information
    • Under Alternate Data Streams:
      • Don't log streams smaller than 0 bytes
      • Don't log ADS with the following names: CA_INOCULATEIT
  • Click the ‘Tweak’ button and select in green:
    • Under ‘Scanning Engine’:
      • Unload recognized processes during scanning
      • Scan registry for all users instead of current user only
    • Under ‘Cleaning Engine’:
      • Let Windows remove files in use at next reboot
    • Under Log Files:
      • Include basic Ad-aware SE settings in logfile
      • Include additional Ad-aware SE settings in logfile
      • Please do not check: Include Module list in logfile
  • Click on ‘Proceed’ to save the settings.
  • Click ‘Start’
  • Choose 'Perform Full System Scan'
  • DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.
  • Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.
  • If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window
  • Right-click on the list and choose Select All
  • Click the Next button to finish removing the items that were found
  • When finished, REBOOT to complete the removal of what Ad-Aware SE found
Step #8

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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