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Computer infected? Wierd random popups


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5 replies to this topic

#1 daveleau

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Posted 23 September 2009 - 02:48 AM

Hi everybody,

We're having a lot of wierd popups on brother and sister in law's computer. I could not replicate the popups, but they were saying her computer was infected, and would pop up regardless of what site was up. To fix the problem longterm, I installed Firefox and NOSCRIPT. Hopefully, once we get this cleaned, we'll not have any more issues. Antivirus is AVG and is up-to-date. I cannot get Housecall to run on her computer. I am tryign to fix her computer from 7000 miles away using a remote login, so....

Help, please! Thanks!
Dave

Edited by daveleau, 23 September 2009 - 11:46 AM.


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#2 daveleau

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Posted 23 September 2009 - 11:35 AM

Wow, this post quickly flew to the second page of the forum.

Are there any HijackThis experts that can check out the above log for us?

Thanks!
Dave

#3 Skydie

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Posted 23 September 2009 - 11:37 AM

Delete the HJT log please :thumbsup:

#4 Skydie

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Posted 23 September 2009 - 11:39 AM

Your not allowwed to use HJT logs here so once you delete it I can help you

EDIT: Yes I know I sound like an idiot to you at the moment (LOL) but i'm not trained to deal with HJT logs trust me I would help you with your log but I can't :thumbsup:

Edited by Skydie, 23 September 2009 - 11:40 AM.


#5 daveleau

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Posted 23 September 2009 - 11:54 AM

Just saw that in the sticky post. :thumbsup:

HJT log removed and posted into the HJT forum.

Thanks!
Dave

#6 Orange Blossom

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Posted 23 September 2009 - 11:18 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/259714/random-infected-popups-and/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond. Therefore, I have removed your bumping post to that topic.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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