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Help, my laptop's being stupid!

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#1 Candybag


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Posted 22 September 2009 - 03:34 PM

Well, am NOT on my laptop right now, as it could freeze after a certain time...
So, yea, my vista laptop's being stupid. I left it on yesterday, and when I came back, it restarted itself, and froze on the log in. So I had to hard restart.
But that's not it. The process can repeat, but the difference is that I can use it for a while, then it freezes itself, and I have to restart it.
But sometimes it just crashes with BAD_POOL_CALLER and restarts.
So I ended up restarting a few times, but sometimes it freezes on the loading bar, or a black screen.
I tried several other things, like chkdsk, fixed something, but not cleaned.
Tried system restore. Problem is, there is no restore point AT ALL. system restore is on.
Used the 'repair my computer' tool in the limited repair interface too, not fixed.
The other options are too complicated for me.
(oh, I get scared when screens of death comes up, I was freaked last night trying most of the listed things above...)
Even tried last good configuration today. NOPE.

But, everyone, ready for the DAFTEST thing I did?

NO ANTIVIRUS AT ALL for like, a month? stupid mcafee trial that came with my dell inspiron 1400...EXPIRED.
why didn't I get a free one, like avast? *sigh*
(feel free to facepalm)

Asked a friend today, and he says I probably got a virus and I'll need a vista disk to do 'external system restore'. I kinda wasn't so sure about as I searched on google. It seems like it's just running that limited repair interface on a boot disk which doesn't help.
Asked another friend, he said it's only bad ram and i need to reinstall vista. And that I better back up when I do it. What if it freezes half way?
Which is right?

Or is downloading avast and clearing it up still not late? Or AVG? (the two things I look for is it being free and useful :thumbsup: )

so, summary:
1. What's wrong with my lovely yellow dell inspiron 1400 with vista?
2. What can I do?
3. Which of my friend's correct? What should I do if I follow his advices?
4. Is downloading antivirus not late for the situation?
(5. If it's bad RAM, why?)

Thanks for helping :flowers:

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#2 boopme


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Posted 22 September 2009 - 04:18 PM

Hello download,update and run an Avast scan from Safe mode..

Next run MBAM (MalwareBytes):

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Candybag

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Posted 24 September 2009 - 11:02 AM

Right, here it goes...

Malwarebytes' Anti-Malware 1.41
Database version: 2855
Windows 6.0.6001 Service Pack 1 (Safe Mode)

24/9/2009 16:43:46
mbam-log-2009-09-24 (16-43-46).txt

Scan type: Quick Scan
Objects scanned: 95810
Time elapsed: 12 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{af2e62b6-f9e1-4d4f-a10a-9dc8e6dcbcc0} (Adware.VideoEgg) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\NetProject (Trojan.Zlob) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow\*.safetyincludes.com (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow\*.securemanaging.com (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow\*.securewebinfo.com (Trojan.Zlob) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\Downloaded Program Files\VideoEggPublisher.exe (Malware.Tool) -> Quarantined and deleted successfully.
C:\Users\Kevin\Favorites\Online Security Test.url (Rogue.Link) -> Quarantined and deleted successfully.
C:\Users\Kevin\Documents\My Documents.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Users\Kevin\Documents\My Music\My Music.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Users\Kevin\Documents\My Pictures\My Pictures.url (Trojan.Zlob) -> Quarantined and deleted successfully.
C:\Users\Kevin\Documents\My Videos\My Video.url (Trojan.Zlob) -> Quarantined and deleted successfully.

So, yeah, good old Zlobby...

Was that the only cause of my problem? Hope it is! :thumbsup:

#4 Candybag

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Posted 24 September 2009 - 12:49 PM

Oh, by the way, it just froze itself again.
So, it's not viral...

#5 Candybag

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Posted 24 September 2009 - 01:35 PM

My friend says reinstalling it does help it the quickest way, is it worth the disk burning to get rid of everything else and make it all smooth??

EDIT: Just found the button :thumbsup:
does returning it to facory settings work? because it sounds like a less painful version of reinstall...
but if so, how do I do it? and how to prevent data loss?
Thanks you for helping me!

Edited by Candybag, 24 September 2009 - 01:45 PM.

#6 boopme


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Posted 24 September 2009 - 03:44 PM

does returning it to facory settings work?

Yes for restoring factory settings,but NO for removing Virus' etc.. .. There you need to format and reinstall..
Reinstall Windows Vista

Your decision as to what action to take should be made by reading and asking yourself the questions presented in When Should I Format, How Should I Reinstall. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive.

You will need to install an Antivirus or you will only survive about an hour on the Web before you are reinfected.
Please pick a free one from here.. BC's Freeware Replacements For Common Commercial Apps

If you want to continue with cleaning and we should have it with th next 2 scans.. needing a couple hours.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

NEXT: Drweb-cureit
Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Edited by boopme, 24 September 2009 - 04:01 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

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