Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

First post/rootkit problem?


  • Please log in to reply
10 replies to this topic

#1 mjowie11

mjowie11

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:22 PM

Posted 22 September 2009 - 10:22 AM

This is my first time posting here and I have been told I have a really bad rootkit problem. I read the preparation guide before posting this and tried to install the DDS tool, but it will not run. It opens to the black screen but then closes after a few seconds. I ran an AVG anti-rootkit scan and it came up with :
"C:\WINDOWS\win32k.sys:2"
"C:\WINDOWS\win32k.sys.1"

I cannot open or run any form of anti virus software, I can run Trenmicro Housecall but it doesn't come up with anything. I also have a redirect from google using Firefox. Also I am using XP.

What do I do?

Edited by mjowie11, 22 September 2009 - 10:29 AM.


BC AdBot (Login to Remove)

 


#2 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:06:22 PM

Posted 22 September 2009 - 12:07 PM

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Direct Download (Recommended)
  • Zip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)

  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Riight-click on rootrepeal.exe and rename it to tatertot.scr
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
----------------------------------

Please note: If Rootrepeal fails to run, try this steps:
Click Settings - Options. Set the Disk Access slider to High

Right-click on rootrepeal.exe and rename it tatertot.scr

Select to scan only Drivers

Edited by garmanma, 22 September 2009 - 12:08 PM.

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#3 mjowie11

mjowie11
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:22 PM

Posted 22 September 2009 - 12:21 PM

Thank you for responding. Rootrepeal started to scan but then closed. When i try to re-open it it says "Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item."

Where am I looking at to find setting to set the disk access slider to high?

#4 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:06:22 PM

Posted 22 September 2009 - 06:54 PM

Never mind that. Try this scan



1. Download Win32kDiag from any of the following locations and save it to your Desktop

http://ad13.geekstogo.com/Win32kDiag.exe

http://download.bleepingcomputer.com/rootr.../Win32kDiag.exe

2. Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
3. When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
4. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 mjowie11

mjowie11
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:22 PM

Posted 22 September 2009 - 10:14 PM

It never got to a point where it said finished. This is what I got on my desktop.





Running from: C:\Documents and Settings\erok\My Documents\Downloads\Win32kDiag.exe

Log file at : C:\Documents and Settings\erok\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Found mount point : C:\WINDOWS\addins\addins

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP177.tmp\ZAP177.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP21F.tmp\ZAP21F.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP2FF.tmp\ZAP2FF.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP32B.tmp\ZAP32B.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP35C.tmp\ZAP35C.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Debug\UserMode\UserMode

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\chsime\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\shared\res\res

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\D7314F9862C648A4DB8BE2A5B47BE100\1.0.0\1.0.0

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\classes\classes

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\mui\mui

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\batch\batch

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\pchealth\helpctr\binaries\helpsvc.exe

[1] 2004-08-04 08:00:00 743936 C:\WINDOWS\$NtServicePackUninstall$\helpsvc.exe (Microsoft Corporation)

#6 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:06:22 PM

Posted 23 September 2009 - 04:23 PM

Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:

DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt

A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 mjowie11

mjowie11
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:22 PM

Posted 24 September 2009 - 10:46 AM

Volume in drive C has no label.
Volume Serial Number is DC2F-06A6

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 08:00 AM 180,224 scecli.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 08:00 AM 407,040 netlogon.dll

Directory of C:\WINDOWS\$NtServicePackUninstall$

08/04/2004 08:00 AM 55,808 eventlog.dll
3 File(s) 643,072 bytes

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 08:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 08:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\ServicePackFiles\i386

04/13/2008 08:11 PM 56,320 eventlog.dll
3 File(s) 644,608 bytes

Directory of C:\WINDOWS\system32

04/13/2008 08:12 PM 181,248 scecli.dll

Directory of C:\WINDOWS\system32

04/13/2008 08:12 PM 407,040 netlogon.dll

Directory of C:\WINDOWS\system32

04/13/2008 08:11 PM 61,952 eventlog.dll
3 File(s) 650,240 bytes

Total Files Listed:
9 File(s) 1,937,920 bytes
0 Dir(s) 89,959,063,552 bytes free

#8 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:06:22 PM

Posted 24 September 2009 - 06:39 PM

I'm not happy with that one either
Try this:

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 mjowie11

mjowie11
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:22 PM

Posted 24 September 2009 - 06:43 PM

I will do that after I make this post, but I'm wondering if I should just reinstall windows? I have read that it's easier to just reinstall instead of trying to fix it because the computer will never run the same. Is this true? I don't mind reinstalling im just wondering whats a better choice?

#10 mjowie11

mjowie11
  • Topic Starter

  • Members
  • 6 posts
  • OFFLINE
  •  
  • Local time:06:22 PM

Posted 25 September 2009 - 12:55 PM

It won't finish the scan it closed after a few seconds and I can't re-open it.

#11 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:06:22 PM

Posted 25 September 2009 - 07:11 PM

That's OK we'll use the two scans you have


Now that you were successful in creating those logs you need to post them in our HJT forum:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Give a brief description and tell them that they were the only logs we could get to run successfully
The HJT team is extremely busy, so be patient and good luck
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users