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Help Please with Trojan-PSW.Win32.Agent.jzd

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2 replies to this topic

#1 helpalvin


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Posted 21 September 2009 - 07:31 PM


I am infected with this trojan but it does not come up on the virus scans. I'm not sure if this is a new trojan but I've tried numerous anti-virus softwares and only one of them picks it up (Kaspersky). I first discovered something was wrong when I was trying to log into my credit report monitoring website. I plugged in my social security number into the input field; clicked enter and the page would close instantaneously. I then tried to run an online scan via Trend Micro. Again, it would crash the page and IE or Mozilla would close. The funny thing is, I ran Kaspersky - scan full computer and it does NOT detect the virus. I planned on reformatting my laptop and there are a few files I need to retain. I emailed myself those files and upon opening the files (excel, word, jpg) - all were ok with the exception of my quickbooks file. Kaspersky would stop the download and opening of the file and say the file is infected with the above subject trojan.

I stupidly transferred the quickbook files onto my external hard drive so now I think that's infected also.

I followed all the steps on majorgeeks forum to clean the computer - didn't work.
Kaspersky people looked at my logs and said they were fine also.
When you search this trojan, the only info you find is an added trojan list from kaspersky and f-secure. No detailed description on it. I also downloaded and scanned my computer with F-secure and it did not find anything.

Please help.


Edited by helpalvin, 21 September 2009 - 07:32 PM.

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#2 Orange Blossom

Orange Blossom

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Posted 24 September 2009 - 08:44 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#3 garmanma


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Posted 25 September 2009 - 03:30 PM


Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2
  • This tool will create a diagnostic report for me to review.
  • Double-click on Win32kDiag.exe to run and let it finish.
  • When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
  • A file called Win32kDiag.txt should be created on your Desktop.
  • Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.

Go to Posted Image > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:
DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt
A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.
Posted Image
why won't my laptop work?

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