Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Being Keylogged


  • Please log in to reply
6 replies to this topic

#1 Pointless

Pointless

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:05:10 PM

Posted 21 September 2009 - 12:34 PM

For the last four-five months, I've been hacked/keylogged. I wasn't sure at first, but I'm positive now. Someone explained to me it's easier than some people think. I've already been told what I need to do, unfortunately I can't for a few more days. I don't want to get anyone in trouble, it's not an advertisement agency. And no matter how many times I warn them to get off or stop doing it they more or less won't listen. What are my rights about this? Can something be done? I'm sure this isn't the first time they've done it or I've been the first person they've done this to. It's actually hard not to respond or get angry when I've felt confined to few places since this has been going on. Not to mention I don't feel comfortable doing anything more than I've been doing on here.

One more added question: when I reboot the system and reinstall. Is it a good idea to take files with me?

Edited by Pointless, 21 September 2009 - 01:11 PM.


BC AdBot (Login to Remove)

 


#2 Blade

Blade

    Strong in the Bleepforce


  • Site Admin
  • 12,704 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US
  • Local time:05:10 PM

Posted 22 September 2009 - 02:37 AM

Hello Pointless and :thumbsup: to BleepingComputer.

I've already been told what I need to do

I assume that by this you mean reformatting and reinstalling the OS. That is a working solution. Another possible solution is to attempt to remove the keylogger, if you'd like to try that instead.

What are my rights about this? Can something be done?


I suggest you contact a lawyer or your local law enforcement agency to best answer this question. Your rights can vary depending on where you live.


when I reboot the system and reinstall. Is it a good idea to take files with me?

2 guidelines when backing up:

1) Backup all your important data files, pictures, music, work etc... and save it onto an external hard-drive. These files usually include .doc, .txt, .mp3, .jpg etc...
2) Do NOT backup any applications/installers and Do NOT backup any files with the following extensions
  • .exe
  • .scr
  • .htm
  • .html
  • .xml
  • .zip
  • .rar

Let me know if you have any further questions :flowers:

~Blade

Posted Image

If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM
Become a BleepingComputer fan: Facebook
Follow us on Twitter!
Circle us on Google+


#3 Pointless

Pointless
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:05:10 PM

Posted 25 September 2009 - 05:04 PM

I would like to attempt getting rid of them instead but I've got a feeling they could probably just get access of the computer again. Would it be alright to wipe the system clean after that's been tried? And should I get a new ISP address as well?

#4 garmanma

garmanma

    Computer Masochist


  • Staff Emeritus
  • 27,809 posts
  • OFFLINE
  •  
  • Location:Cleveland, Ohio
  • Local time:05:10 PM

Posted 25 September 2009 - 06:00 PM

New stronger passwords. Don't use anything obvious
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 Blade

Blade

    Strong in the Bleepforce


  • Site Admin
  • 12,704 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US
  • Local time:05:10 PM

Posted 25 September 2009 - 06:13 PM

Hello.

I would like to attempt getting rid of them instead but I've got a feeling they could probably just get access of the computer again. Would it be alright to wipe the system clean after that's been tried?

If you're going to wipe the drive anyway; it's rather pointless to try and clean it. At this point it can't be guaranteed that whatever is on your computer can be completely removed with 100% certainty; a better assessment can be made once some scans are run. If you decide to attempt cleaning, whoever ends up working with you will be able to advise you on your particular situation, and recommend what action you should take. If it turns out that a reformat is the best option, we'll definitely let you know. :thumbsup:

I've got a feeling they could probably just get access of the computer again.

In many cases, whether or not "they" are able to compromise your machine again is largely dependent on how well you secure your machine. If you take the proper steps and remain vigilant you can make it extremely difficult for them to gain access again.

Hope that helps. Let me how you wish to proceed and I can point you in the right direction :flowers:

~Blade

Posted Image

If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM
Become a BleepingComputer fan: Facebook
Follow us on Twitter!
Circle us on Google+


#6 Pointless

Pointless
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:05:10 PM

Posted 26 September 2009 - 08:36 PM

New stronger passwords. Don't use anything obvious


I've tried the password thing a few times, passwords that wouldn't be obvious. At the moment it doesn't help anything, but I'm definitely going that route soon.

To Blade: I only meant after it's been wiped and that hasn't worked... that I would wipe the drive. If it works, probably not. I'll go with your suggestion first, the cleaning and attempting to get rid of it if that's cool. Which section do you post to about the cleaning?

Yeah, trust me, after this I'll make sure it's secure. :thumbsup:

Edited by Pointless, 26 September 2009 - 08:43 PM.


#7 Blade

Blade

    Strong in the Bleepforce


  • Site Admin
  • 12,704 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:US
  • Local time:05:10 PM

Posted 27 September 2009 - 01:25 PM

I've had this topic relocated so we can continue to work here :thumbsup:

Let's get started.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

***************************************************

Please install RootRepeal
Note: Vista users ,, right click on desktop icon and select "Run as Administrator."Disconnect from the Internet or physically unplug your Internet cable connection.
Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
Temporarily disable your anti-virus and real-time anti-spyware protection.
After starting the scan, do not use the computer until the scan has completed.
When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
  • Extract RootRepeal.exe from the zip archive.
  • Open Posted Image on your desktop.
  • At the top of the window, click Settings, then Options.
  • Click the Ssdt & Shadow Ssdt Tab.
  • Make sure the box next to "Only display hooked functions." is checked.
  • Click the "X" in the top right corner of the Settings window to close it.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
~Blade


In your next reply, please include the following:
Malwarebytes log
RootRepeal log

Posted Image

If I am helping you, it has been 48 hours since your last post, and I have yet to reply to your topic, please send me a PM
Become a BleepingComputer fan: Facebook
Follow us on Twitter!
Circle us on Google+





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users