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Green av pop up


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#1 johnfrancis

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Posted 21 September 2009 - 11:34 AM

Periodically, when I am in Yahoo mail, I get an annoying pop-up stating that my computer has been infected and that i need to install this bogus anti virus program, green av.exe. Naturally, I never installed the damn program but i continue to get this annoying message which I can only stop with a ctr alt delete and end process.

I run my Mcafee anti-virus suite daily and it has never detected this virus. I have also downloaded other spyware programs but they also have not identified any bogus software.

I also restored my computer to 30 days in the past and still the problem persists

I posted the question on Yahoo answers and a number of respondents suggested to download and run malwarebytes from your site. I did this today and this software did not find any related malware.

I also manually searched for certain exe files associated with the green av malware( while in safe mode) and found nothing.

I don't know what is triggering this pop-up. Since it only happens when I'm on Yahoo mail, I suspect there is some connection

I have three questions:

1. Has anyone experienced this pop-up before. specifically while in Yahoo mai?

2.Does anyone have a a sense of what is triggering this pop-up?

3. Does anyone have a recommended solution to prevent this pop-up from reoccuring?

Thank you.

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#2 boopme

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Posted 21 September 2009 - 01:48 PM

Hello,does the popup look like this?
http://www.bleepingcomputer.com/virus-remo...remove-green-av

MBAM (malwarebytes found nothig?

Let's also run another tool.
Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
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