Posted 20 September 2009 - 10:00 PM
My daughter hit a wrong link somewhere online, and ended up infected with Personal Guard 2009. I've spent the last 24 hours attempting to clean the machine without success. I tried to run Malwarebyte Anti-Malware and SuperAntiSpyware, but the infected machine will not load in safemode and the antiviral programs (even renamed at bat files) will not run with a regular boot.
I have pulled the DSL connection from the machine, and am writing from my own (clean!) system. The infected system does NOT have a working USB port (totally unrelated and long standing problem) so it is very difficult to move things from machine to machine unless I pull the hard drive and connect it via a USB cable to my machine. I can reconnect the DSL if that is deemed advisable and safe (it is a wired connection.)
The reading I have done the last 24 hours seems to indicate this thing is a rather nasty infection - is there hope for us?