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I got infected


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#1 theguyover

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Posted 20 September 2009 - 08:42 PM

I have been infected with a virus and cant get rid of it, i tried to run virus scans but it would not let me run it. It says i don't have privilege to use the file, what should i do?

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#2 Computer Pro

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Posted 20 September 2009 - 08:50 PM

Hello and welcome to Bleeping Computer.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 theguyover

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Posted 20 September 2009 - 09:12 PM

I installed it, and when i went to run malwarebytes it started scanning then it turned off completely. I tried to change the .exe to another extension but it says "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item."

#4 Computer Pro

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Posted 21 September 2009 - 05:42 PM

Ok, lets try a fix:

let's try Fatdcuk's fix.

Please navigate to the MBAM folder located in the Program Files directory.

Locate MBAM.exe and rename it to winlogon.exe

Once renamed double click on the file to open MBAM and select Quick Scan

At the end of the scan click Remove Selected and then reboot.


Post the scan log. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Computer Pro

#5 theguyover

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Posted 21 September 2009 - 10:10 PM

Well this is what happen the virus would not let me modify any files or programs when i try to rename the file (i cant rename things) it says "i do not have permission to perform this action" I have vista and in vista you need special permissions to modify things and i don't have it, i am no longer admin of the computer (virus took that away). Later on today my computer crashed and I had to reinstall windows, so now i will start from scratch. :thumbsup:

Thanks for your time and help tho i appreciate it.

#6 Computer Pro

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Posted 22 September 2009 - 06:01 PM

Sorry it had to turn out that way.
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