Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming
- Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
- Double-click on mysetup.exe to start the installation.
- If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
- Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
- Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.
- Right-click on mbam.exe, rename it to myscan.exe.
- Double-click on myscan.exe to launch the program.
- If that did not work, then try renaming and change the .exe extension in the same way as noted above.
- Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
Be sure to update MBAM through the program's interface (preferable method
) or manually download the definition updates
and just double-click on mbam-rules.exe
to install. Then perform a Quick Scan
in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally
(not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs
tab and copy/paste the contents of the report in your next reply.Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.
--------------------------------------We Need to check for Rootkits with RootRepeal
- Download RootRepeal from the following location and save it to your desktop.
- Direct Download (Recommended)
- Zip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)
- Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
- Riight-click on rootrepeal.exe and rename it to tatertot.scr
- Open on your desktop.
- Click the tab.
- Click the button.
- Check all seven boxes:
- Push Ok
- Check the box for your main system drive (Usually C:), and press Ok.
- Allow RootRepeal to run a scan of your system. This may take some time.
- Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High
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