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10 replies to this topic

#1 Anniesus

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Posted 20 September 2009 - 06:26 PM

Please help. My Avast! antivirus was removed by something, I re-installed it, and installed Windows Onecare... no help. I access the internet using ctr/alt/del and using the taskmanager, but almost all of my internet attempts are redirected to advertising sites. I have tried to scan using Panda, BitDefender, McAfee, Trend MicroHousecall, and PC Doc.... The PC Doc was the only scan which didn't become unresponsive.
I can't copy and paste the report, but I have it open.
I'm using an old Emachines with Windows XP.

I truly appreciate any help offered, and thank you.
-Annie

Edited by Anniesus, 20 September 2009 - 06:28 PM.


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#2 Computer Pro

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Posted 20 September 2009 - 07:47 PM

Hello and welcome to Bleeping Computer.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 Anniesus

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Posted 20 September 2009 - 09:59 PM

Thank you, Computer Pro. I still have a problem... it won't run, but when I go under 'Program Files' and bring up the Mbam, the 'Exe" is not in the file directory for me to change it.
The update finished, but as soon as it began it's scan, it was closed.
.

#4 Computer Pro

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Posted 21 September 2009 - 05:42 PM

Please try to rename it to Winlogon.exe instead of the default mbam.exe.
Computer Pro

#5 Anniesus

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Posted 21 September 2009 - 08:03 PM

Thank you, Pro.
The problem is, .exe doesn't exist in any form for me to be able to rename it anything. When I use task manager to access C drive, click on programs, and click megabytes malware, there are only 5 things listed: languages, mbam, mbamgui, mbam service, unins000. Of these 5, only unins does anything at all (I haven't used it).
-Annie

#6 Computer Pro

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Posted 21 September 2009 - 08:05 PM

Ok, try this:

let's try Fatdcuk's fix.

Please navigate to the MBAM folder located in the Program Files directory.

Locate MBAM.exe and rename it to winlogon.exe

Once renamed double click on the file to open MBAM and select Quick Scan

At the end of the scan click Remove Selected and then reboot.


Post the scan log. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Computer Pro

#7 Anniesus

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Posted 21 September 2009 - 08:22 PM

But Pro, Honey,
There IS no .exe!

#8 Computer Pro

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Posted 21 September 2009 - 08:25 PM

Dont worry about the .exe part as it doesnt not show up when you browse in Windows Explorer. So the file that you see now should be mbam. rename this to winlogon
Computer Pro

#9 Anniesus

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Posted 21 September 2009 - 08:33 PM

I did, thanks. When I tried to open it, I got the box with the red X with "Windows cannot access the specifed device, path or file. You may not have the required authority........" sigh.

#10 Anniesus

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Posted 21 September 2009 - 08:40 PM

When I did the right-click scan, Avast began, then disappered. Spyware doc completed the scan of it, and bound no problems.

#11 Computer Pro

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Posted 21 September 2009 - 09:26 PM

lets try Dr. Web:

Please download Dr. Web the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr. Web Cureit as follows:
Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
Now put a check next to Complete scan to scan all local disks and removable media.
In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Computer Pro




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