EDIT: Please do this First.
Download this Utility
and save it to your Desktop.
Double-click the Utility to run it and and let it finish.
When it states Finished! Press any key to exit
, press any key to close the program.
It will save a .txt
file to your desktop automatically. Double-click on the Win32kDiag.txt
file that is located on your Desktop and post the entire contents of that log as part of the reply in the topic you will create below..
This step involves making changes in the registry. Always back up your registry before making any changes.
Go to Start » Run and type: regedit
On the left side, click to highlight My Computer
at the top.
Go up to File » Export
Make sure in that window there is a tick next to "All" under Export Branch.
Leave the "Save As Type" as "Registration Files".
Under "Filename" put RegBackup
Choose to save it to C:\
and then go to File » Exit.
Or you can download and use ERUNT
which is an excellent free tool that allows you to to take a snapshot (backup) of your registry before making changes and restore it when needed.
Click on the link below:http://www.kellys-korner-xp.com/xp_tweaks.htm
Scroll down to #275 and click "Lift Restrictions - TM, Regedit and CMD" in the left column. Go to File, choose "Save page as" All Files and save regtmcmdrestore.vbs
to your desktop. Double-click on that file to allow the script to run and reboot when done. Since the script modifies certain registry settings your anti-virus package may warn you about it. Ignore the warning and allow it to run.
Some types of malware will disable MBAM (MalwareBytes) and other security tools. If MBAM will not install, try renaming it.
Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first
Right-click on the mbam-setup.exe
file and change the .exe
extension to .bat, .com, .pif, or .scr and then double-click on it to run.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe
and change the .exe
as noted above. Then double-click on it to run..
Edited by boopme, 23 September 2009 - 01:45 PM.