Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Antivirus Pro 2010, RootRepeal, MBAM, HJT will not run


  • This topic is locked This topic is locked
10 replies to this topic

#1 BobBC

BobBC

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:01:35 PM

Posted 20 September 2009 - 09:51 AM

I am attempting to repair a friends computer (Windows XP SP3) that is infected with Antivirus Pro 2010. Symptoms were phony virus infection popups and browser redirects. My friend then followed the phony advice, paid for and downloaded the 'fix' and obviously the computer is still infected. I have succeeded in stopping the browser redirects and the phony antivirus notifications have diminished but I am not convinced that the PC is clean.

RootRepeal, Malwarebyte's Anti-Malware and HijackThis will not run. These programs terminate after 5-15 seconds of running and then fail to run again with the error message: Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

When I run DDS it never opens up the Notepad windows with the results. Using ProcessExplorer, I am able to see dds.scr start some child processes, but the results never display.

It appears that this nasty virus has disabled all of the diagnostic tools.

Thank you for any assistance that you may provide.

Edited by BobBC, 20 September 2009 - 09:54 AM.


BC AdBot (Login to Remove)

 


#2 Guest_The weatherman_*

Guest_The weatherman_*

  • Guests
  • OFFLINE
  •  

Posted 20 September 2009 - 03:48 PM

Moved from HJT to a more appropriate forum. Tw

#3 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,323 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA

Posted 20 September 2009 - 03:51 PM

Hello and welcome.
If you cannot get DDS to work, please try this instead.

Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 BobBC

BobBC
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:03:35 PM

Posted 20 September 2009 - 09:43 PM

I downloaded and ran RSIT and after clicking on the 'Continue' button it displayed a window titled "AutoIt Error" with the following contents:
Line -1:
Error: Variable used without being declared.

RSIT is not working either.

#5 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,323 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:35 PM

Posted 21 September 2009 - 10:29 AM

Drat!! This will work.
System Repair Engineer
  • Please download System Repair Engineer from here
  • Unzip/extract sreng2.zip to a folder on your desktop
  • Double-click on SREngLdr.EXE to launch System Repair Engineer
  • Click the Smart Scan Icon
  • Click Scan
  • Wait for the scan to finish
  • Click on the Save Reports button
  • Save it to your desktop, using the recommended name of SREngLOG.log
  • Close System Repair Engineer
  • Use notepad to open the SREngLOG.log file
  • Copy & paste the contents of that file as a reply to this topic
  • Note: The log may be long, and you may need several posts to post all of it
  • If you are using a custom HOSTS file, please leave out the HOSTS File section, as it will make the log far too long
Next please go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post the Rootrepeal log and the above log.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.

Let me know how that went.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 BobBC

BobBC
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:03:35 PM

Posted 21 September 2009 - 11:48 AM

I started the System Repair Engineer process and clicked on Scan. It has been running for over 40 minutes and has not finished. It is stuck on scanning "Browser Add-ons" and "Running Processes". It says that it finished all of the other areas (Registry, Startup Folders, Services, etc).

#7 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,323 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:35 PM

Posted 21 September 2009 - 11:54 AM

Ok, give it an hour,then stop it and see if it produced any kind of log we can post.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 BobBC

BobBC
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:03:35 PM

Posted 21 September 2009 - 12:30 PM

Stopped SRE by clicking on the X in the upper right window corner after 1hr 20mins and was unable to find any kind of log produced.

#9 BobBC

BobBC
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Local time:01:35 PM

Posted 21 September 2009 - 12:42 PM

I reran SRE and this time it completed and I was able to save a log. Shall I just post this SRE log to the forum that you recommended? Your post said to also post a RootRepeal log, but RootRepeal will not run.

#10 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,323 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:35 PM

Posted 21 September 2009 - 01:22 PM

Post the SRE only. mention you can not run anything else. You can put a link to this topic there also..
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,958 posts
  • ONLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:03:35 PM

Posted 24 September 2009 - 08:59 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/259283/antivirus-pro-2010-infection/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users