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Please Help - rootscan antivirus popup


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6 replies to this topic

#1 CheeTien

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Posted 20 September 2009 - 04:43 AM

Dear Sir or Madam,

If at all possible, I'd like to humbly request some help removing a false antivirus popup program from my computer. Basically, every few days or so, my internet browser, Firefox, will redirect itself to some popup page showing a scanning process and then requesting i click "OK" to continue with some suggested virus scan. I've done what I can do try to remove it, including running Malwarebytes, Spybot- S&D, and Lavasoft Adaware, but none of the programs seem to be able to identify it during their respective searches. So far, each time the malware has popped up, I have manually closed firefox via the task manager, but it is getting tiresome and I fear what may happen if the situation gets worse.

Thank you very much in advance for your kind assistance.

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#2 boopme

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Posted 20 September 2009 - 03:50 PM

Hello and welcome. Please post the malware bytes log.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 CheeTien

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Posted 20 September 2009 - 10:51 PM

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/09/20 20:43
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xA4FE7000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: c:\documents and settings\administrator\local settings\temp\perflib_perfdata_dc.dat
Status: Allocation size mismatch (API: 16384, Raw: 0)

Path: c:\documents and settings\administrator\application data\mozilla\firefox\profiles\2us1ruko.default\cookies.sqlite
Status: Allocation size mismatch (API: 339968, Raw: 344064)

==EOF==






Malwarebytes' Anti-Malware 1.41
Database version: 2830
Windows 5.1.2600 Service Pack 3

9/20/2009 3:05:39 AM
mbam-log-2009-09-20 (03-05-39).txt

Scan type: Full Scan (C:\|E:\|)
Objects scanned: 172834
Time elapsed: 29 minute(s), 35 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 21 September 2009 - 10:23 AM

Hi,you did not say if it's still occurring so I will guess it is.
Next run ATF and SAS:
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 CheeTien

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Posted 21 September 2009 - 09:38 PM

I have run Malwarebyetes, adaware, and spybot multiple times prior to seeking help. Each time, nothing malicious was found, but the problem persisted, albeit not on a daily basis. I assume the problem still exists.





SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/21/2009 at 06:57 PM

Application Version : 4.29.1002

Core Rules Database Version : 4115
Trace Rules Database Version: 1978

Scan type : Complete Scan
Total Scan Time : 00:40:05

Memory items scanned : 276
Memory threats detected : 0
Registry items scanned : 6042
Registry threats detected : 1
File items scanned : 68868
File threats detected : 0

Rogue.Component/Trace
HKU\S-1-5-21-2613091672-823821847-2477086879-500\Software\Microsoft\FIAS4052N

#6 boopme

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Posted 21 September 2009 - 09:56 PM

If the problem still persists you will need to run HJT/DDS.
Please follow this guide. Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 CheeTien

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Posted 22 September 2009 - 01:59 AM

Great. Thank you so much for your help...I really appreciate it.




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