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Google Redirects, All Anti-Virus Programs not scanning, etc

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3 replies to this topic

#1 Dyderich


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  • 9 posts
  • Local time:07:53 AM

Posted 20 September 2009 - 02:16 AM

Windows XP Sp3 with IE 7

Noted few days back some weird instances of Google searches not going where I clicked.....porn, drug sites, adverts, etc.

My McAfee had not updated in a few days and when I tried to do this, found out it was pretty much hosed. Uninstalled, installed a numer of other anti virus programs with the same results or similar:

Either never run or Run for a few seconds and just disappear off screen; if I tried a second time to run it either do same thing stopping after a few seconds or give an error code saying:

Windows cannot access the specific device, path, or file. You may not have the appropriate permissions to access the item.

I have managed to be able to run Win32kDiag with the log below:

Log file is located at: C:\Documents and Settings\SURBER\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...

Found mount point : C:\WINDOWS\$hf_mig$\KB915865\KB915865

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\addins\addins

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP295.tmp\ZAP295.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP370.tmp\ZAP370.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP39E.tmp\ZAP39E.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP40F.tmp\ZAP40F.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Debug\UserMode\UserMode

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ftpcache\ftpcache

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\chsime\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\shared\res\res

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\0DC1503A46F231838AD88BCDDC8E8F7C\3.2.30729\3.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Installer\$PatchCache$\Managed\DC3BF90CC0D3D2F398A9A6D1762F70F3\2.2.30729\2.2.30729

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\classes\classes

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msdownld.tmp\msdownld.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\mui\mui

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\BATCH\BATCH

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\pchealth\helpctr\binaries\HelpSvc.exe

I also was able to utilize Silent Runners for a log report:

"Silent Runners.vbs", revision 59, http://www.silentrunners.org/
Operating System: Windows XP
Output limited to non-default values, except where indicated by "{++}"

Startup items buried in registry:

HKCU\Software\Microsoft\Windows\CurrentVersion\Run\ {++}
"ctfmon.exe" = "C:\WINDOWS\system32\ctfmon.exe" [MS]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"RTHDCPL" = "RTHDCPL.EXE" ["Realtek Semiconductor Corp."]
"Alcmtr" = "ALCMTR.EXE" ["Realtek Semiconductor Corp."]
"P17Helper" = "Rundll32 P17.dll,P17Helper" [MS]
"UpdReg" = "C:\WINDOWS\UpdReg.EXE" ["Creative Technology Ltd."]
"NvCplDaemon" = "RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup" [MS]
"nwiz" = "nwiz.exe /install" ["NVIDIA Corporation"]
"NeroFilterCheck" = "C:\WINDOWS\system32\NeroCheck.exe" ["Ahead Software Gmbh"]
"NvMediaCenter" = "RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit" [MS]
"Adobe Reader Speed Launcher" = ""C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"" ["Adobe Systems Incorporated"]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{18DF081C-E8AD-4283-A596-FA578C2EBDC3}\(Default) = "AcroIEHelperStub"
-> {HKLM...CLSID} = "Adobe PDF Link Helper"
\InProcServer32\(Default) = "C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll" ["Adobe Systems Incorporated"]
{A3BC75A2-1F87-4686-AA43-5347D756017C}\(Default) = (no title provided)
-> {HKLM...CLSID} = "AVG Security Toolbar BHO"
\InProcServer32\(Default) = "C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll" [null data]
{FF6C3CF0-4B15-11D1-ABED-709549C10000}\(Default) = "DAPIELoader Class"
-> {HKLM...CLSID} = "DAPIELoader Class"
\InProcServer32\(Default) = "C:\PROGRA~1\DAP\DAPIEL~1.DLL" ["SpeedBit Ltd."]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {HKLM...CLSID} = "Display Panning CPL Extension"
\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {HKLM...CLSID} = "HyperTerminal Icon Ext"
\InProcServer32\(Default) = "C:\WINDOWS\system32\hticons.dll" ["Hilgraeve, Inc."]
"{EFA24E62-B078-11d0-89E4-00C04FC9E26E}" = "History Band"
-> {HKLM...CLSID} = "History Band"
\InProcServer32\(Default) = "C:\WINDOWS\system32\shdocvw.dll" [MS]
"{A70C977A-BF00-412C-90B7-034C51DA2439}" = "NvCpl DesktopContext Class"
-> {HKLM...CLSID} = "DesktopContext Class"
\InProcServer32\(Default) = "C:\WINDOWS\system32\nvcpl.dll" ["NVIDIA Corporation"]
"{1CDB2949-8F65-4355-8456-263E7C208A5D}" = "Desktop Explorer"
-> {HKLM...CLSID} = "Desktop Explorer"
\InProcServer32\(Default) = "C:\WINDOWS\system32\nvshell.dll" ["NVIDIA Corporation"]
"{1E9B04FB-F9E5-4718-997B-B8DA88302A47}" = "Desktop Explorer Menu"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\WINDOWS\system32\nvshell.dll" ["NVIDIA Corporation"]
"{1E9B04FB-F9E5-4718-997B-B8DA88302A48}" = "nView Desktop Context Menu"
-> {HKLM...CLSID} = "nView Desktop Context Menu"
\InProcServer32\(Default) = "C:\WINDOWS\system32\nvshell.dll" ["NVIDIA Corporation"]
"{00020D75-0000-0000-C000-000000000046}" = "Microsoft Office Outlook Desktop Icon Handler"
-> {HKLM...CLSID} = "Microsoft Office Outlook"
\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~2\OFFICE11\MLSHEXT.DLL" [MS]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Office Outlook Custom Icon Handler"
-> {HKLM...CLSID} = "Outlook File Icon Extension"
\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~2\OFFICE11\OLKFSTUB.DLL" [MS]
"{42042206-2D85-11D3-8CFF-005004838597}" = "Microsoft Office HTML Icon Handler"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\Microsoft Office\OFFICE11\msohev.dll" [MS]
"{FFB699E0-306A-11d3-8BD1-00104B6F7516}" = "Play on my TV helper"
-> {HKLM...CLSID} = "NVIDIA CPL Extension"
\InProcServer32\(Default) = "C:\WINDOWS\system32\nvcpl.dll" ["NVIDIA Corporation"]
"{B41DB860-8EE4-11D2-9906-E49FADC173CA}" = "WinRAR shell extension"
-> {HKLM...CLSID} = "WinRAR"
\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" ["Alexander Roshal"]

"WPDShServiceObj" = "{AAA288BA-9A4C-45B0-95D7-94D524869DB5}"
-> {HKLM...CLSID} = "WPDShServiceObj Class"
\InProcServer32\(Default) = "C:\WINDOWS\system32\WPDShServiceObj.dll" [MS]

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\
<<!>> avgrsstarter\DLLName = "avgrsstx.dll" [file not found]

<<!>> text/xml\CLSID = "{807553E5-5146-11D5-A672-00B0D022E945}"
-> {HKLM...CLSID} = (no title provided)
\InProcServer32\(Default) = "C:\Program Files\Common Files\Microsoft Shared\OFFICE11\MSOXMLMF.DLL" [MS]

{F9DB5320-233E-11D1-9F84-707F02C10627}\(Default) = "PDF Column Info"
-> {HKLM...CLSID} = "PDF Shell Extension"
\InProcServer32\(Default) = "C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\PDFShell.dll" ["Adobe Systems, Inc."]

DAP_ShredMenu\(Default) = "{BED4C38B-F765-45AC-8C56-613F76BBF43E}"
-> {HKLM...CLSID} = "DAPMenuShellExt Class"
\InProcServer32\(Default) = "C:\PROGRA~1\DAP\PRIVAC~1\DAPCTX~1.DLL" ["Speedbit Ltd."]
WinRAR\(Default) = "{B41DB860-8EE4-11D2-9906-E49FADC173CA}"
-> {HKLM...CLSID} = "WinRAR"
\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" ["Alexander Roshal"]

DAP_ShredMenu\(Default) = "{BED4C38B-F765-45AC-8C56-613F76BBF43E}"
-> {HKLM...CLSID} = "DAPMenuShellExt Class"
\InProcServer32\(Default) = "C:\PROGRA~1\DAP\PRIVAC~1\DAPCTX~1.DLL" ["Speedbit Ltd."]
WinRAR\(Default) = "{B41DB860-8EE4-11D2-9906-E49FADC173CA}"
-> {HKLM...CLSID} = "WinRAR"
\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" ["Alexander Roshal"]

WinRAR\(Default) = "{B41DB860-8EE4-11D2-9906-E49FADC173CA}"
-> {HKLM...CLSID} = "WinRAR"
\InProcServer32\(Default) = "C:\Program Files\WinRAR\rarext.dll" ["Alexander Roshal"]

Group Policies {policy setting}:

Note: detected settings may not have any effect.


"HonorAutoRunSetting" = (REG_DWORD) dword:0x00000001
{unrecognized setting}


"shutdownwithoutlogon" = (REG_DWORD) dword:0x00000001
{Shutdown: Allow system to be shut down without having to log on}

"undockwithoutlogon" = (REG_DWORD) dword:0x00000001
{Devices: Allow undock without having to log on}

Active Desktop and Wallpaper:

Active Desktop may be disabled at this entry:

Displayed if Active Desktop enabled and wallpaper not set by Group Policy:
HKCU\Software\Microsoft\Internet Explorer\Desktop\General\
"Wallpaper" = "%APPDATA%\Microsoft\Internet Explorer\Internet Explorer Wallpaper.bmp"

Displayed if Active Desktop disabled and wallpaper not set by Group Policy:
HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\Documents and Settings\SURBER\Application Data\Microsoft\Internet Explorer\Internet Explorer Wallpaper.bmp"

Windows Portable Device AutoPlay Handlers


"Provider" = "Amazon Unbox Video"
"ProgID" = "Shell.HWEventHandlerShellExecute"
"InitCmdLine" = ""C:\Program Files\Amazon\Amazon Unbox Video\ADVWindowsClientApp.exe" /DEVICE"
HKLM\SOFTWARE\Classes\Shell.HWEventHandlerShellExecute\CLSID\(Default) = "{FFB8655F-81B9-4fce-B89C-9A6BA76D13E7}"
-> {HKLM...CLSID} = "ShellExecute HW Event Handler"
\LocalServer32\(Default) = "rundll32.exe shell32.dll,SHCreateLocalServerRunDll {FFB8655F-81B9-4fce-B89C-9A6BA76D13E7}" [MS]

"Provider" = "Creative MediaSource 5 Player"
"InvokeProgID" = "CTAutoPLu.AudioCDPlayer.1"
"InvokeVerb" = "open"
HKLM\SOFTWARE\Classes\CTAutoPLu.AudioCDPlayer.1\shell\open\command\(Default) = ""C:\Program Files\Creative\MediaSource5\CTCMSu.exe" /T=CLASSKEY_AudioCD IN %L PlayNow" ["Creative Technology Ltd"]

"Provider" = "Creative MediaSource 5 Player"
"InvokeProgID" = "CTAutoPLu.MusicFilesPlayer.1"
"InvokeVerb" = "open"
HKLM\SOFTWARE\Classes\CTAutoPLu.MusicFilesPlayer.1\shell\open\command\(Default) = ""C:\Program Files\Creative\MediaSource5\CTCMSu.exe" /PlayNow "%L"" ["Creative Technology Ltd"]

"Provider" = "@%SystemRoot%\System32\WPDShextRes.dll,-501"
"CLSID" = "{A55803CC-4D53-404c-8557-FD63DBA95D24}"
"InitCmdLine" = " "
-> {HKLM...CLSID} = "WPDShextAutoplay"
\LocalServer32\(Default) = "C:\WINDOWS\system32\WPDShextAutoplay.exe" [MS]

"Provider" = "Nero Burning ROM"
"InvokeProgID" = "Nero.AutoPlay2"
"InvokeVerb" = "PlayCDAudioOnArrival_AudioToNeroDigital"
HKLM\SOFTWARE\Classes\Nero.AutoPlay2\shell\PlayCDAudioOnArrival_AudioToNeroDigital\command\(Default) = "C:\Program Files\Ahead\nero\nero.exe /Dialog:SaveTracks /Drive:%L" ["Ahead Software AG"]

"Provider" = "Nero Express"
"InvokeProgID" = "Nero.AutoPlay2"
"InvokeVerb" = "HandleCDBurningOnArrival_CDAudio"
HKLM\SOFTWARE\Classes\Nero.AutoPlay2\shell\HandleCDBurningOnArrival_CDAudio\command\(Default) = "C:\Program Files\Ahead\nero\nero.exe /w /New:AudioCD /Drive:%L" ["Ahead Software AG"]

"Provider" = "Nero Express"
"InvokeProgID" = "Nero.AutoPlay2"
"InvokeVerb" = "PlayCDAudioOnArrival_CopyCD"
HKLM\SOFTWARE\Classes\Nero.AutoPlay2\shell\PlayCDAudioOnArrival_CopyCD\command\(Default) = "C:\Program Files\Ahead\nero\nero.exe /w /Dialog:DiscCopy /Drive:%L" ["Ahead Software AG"]

"Provider" = "Nero Express"
"InvokeProgID" = "Nero.AutoPlay2"
"InvokeVerb" = "HandleCDBurningOnArrival_DataDisc"
HKLM\SOFTWARE\Classes\Nero.AutoPlay2\shell\HandleCDBurningOnArrival_DataDisc\command\(Default) = "C:\Program Files\Ahead\nero\nero.exe /w /New:ISODisc /Drive:%L" ["Ahead Software AG"]

"Provider" = "Nero StartSmart"
"InvokeProgID" = "Nero.AutoPlay2"
"InvokeVerb" = "HandleCDBurningOnArrival_LaunchNeroStartSmart"
HKLM\SOFTWARE\Classes\Nero.AutoPlay2\shell\HandleCDBurningOnArrival_LaunchNeroStartSmart\command\(Default) = "C:\Program Files\Ahead\Nero StartSmart\NeroStartSmart.exe /AutoPlay /Drive:%L" ["Ahead Software AG"]

"Provider" = "Nero Burning ROM"
"InvokeProgID" = "Nero.AutoPlay2"
"InvokeVerb" = "PlayCDAudioOnArrival_RipCD"
HKLM\SOFTWARE\Classes\Nero.AutoPlay2\shell\PlayCDAudioOnArrival_RipCD\command\(Default) = "C:\Program Files\Ahead\nero\nero.exe /Dialog:SaveTracks /Drive:%L" ["Ahead Software AG"]

Enabled Scheduled Tasks:

"Ad-Aware Update (Weekly)" -> launches: "C:\Program Files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe update all silent" [file not found]
"MalwareRemovalBot Scheduled Scan" -> launches: "C:\Program Files\MalwareRemovalBot\MalwareRemovalBot.exe scheduled" [file not found]
"{BB65B0FB-5712-401b-B616-E69AC55E2757}" -> launches: "C:\DOCUME~1\SURBER\LOCALS~1\Temp\a.exe" [file not found]

Winsock2 Service Provider DLLs:

Namespace Service Providers

HKLM\SYSTEM\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]

Transport Service Providers

HKLM\SYSTEM\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 17
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05

Toolbars, Explorer Bars, Extensions:


HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
-> {HKLM...CLSID} = "AVG Security Toolbar"
\InProcServer32\(Default) = "C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll" [null data]

HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\
"{CCC7A320-B3CA-4199-B1A6-9F516DD69829}" = "AVG Security Toolbar"
-> {HKLM...CLSID} = "AVG Security Toolbar"
\InProcServer32\(Default) = "C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll" [null data]

Explorer Bars

HKLM\SOFTWARE\Microsoft\Internet Explorer\Explorer Bars\

HKLM\SOFTWARE\Classes\CLSID\{FF059E31-CC5A-4E2E-BF3B-96E929D65503}\(Default) = "&Research"
Implemented Categories\{00021493-0000-0000-C000-000000000046}\ [vertical bar]
InProcServer32\(Default) = "C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL" [MS]

Extensions (Tools menu items, main toolbar menu buttons)

HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\
"ButtonText" = "Research"

"MenuText" = "@xpsp3res.dll,-20001"
"Exec" = "%windir%\Network Diagnostic\xpnetdiag.exe" [MS]

"ButtonText" = "Messenger"
"MenuText" = "Windows Messenger"
"Exec" = "C:\Program Files\Messenger\msmsgs.exe" [MS]

Miscellaneous IE Hijack Points

HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks\
<<H>> "{A3BC75A2-1F87-4686-AA43-5347D756017C}" = (no title provided)
-> {HKLM...CLSID} = "AVG Security Toolbar BHO"
\InProcServer32\(Default) = "C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll" [null data]

Running Services (Display Name, Service Name, Path {Service DLL}):

Creative Service for CDROM Access, Creative Service for CDROM Access, "C:\WINDOWS\system32\CTsvcCDA.exe" ["Creative Technology Ltd"]
NVIDIA Display Driver Service, NVSvc, "C:\WINDOWS\system32\nvsvc32.exe" ["NVIDIA Corporation"]

Print Monitors:

Microsoft Document Imaging Writer Monitor\Driver = "mdimon.dll" [MS]
PDF995 Monitor\Driver = "pdf995mon.dll" [null data]

---------- (launch time: 2009-09-19 23:15:06)
<<!>>: Suspicious data at a malware launch point.
<<H>>: Suspicious data at a browser hijack point.

+ This report excludes default entries except where indicated.
+ To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
+ To search all directories of local fixed drives for DESKTOP.INI
DLL launch points, use the -supp parameter or answer "No" at the
first message box and "Yes" at the second message box.
---------- (total run time: 18 seconds, including 4 seconds for message boxes)

I am unable to remove the Hijackthis.exe off my computer....keeps saying in use but control panel doesnt show anything that resembles that program process...but who knows..

Anyone able to help me at all in fixing this mess????

Edited by Dyderich, 20 September 2009 - 02:19 AM.

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#2 garmanma


    Computer Masochist

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Posted 20 September 2009 - 09:26 PM

Now that you were able to produce a Win32kDiag log you need to post it in our HJT forum:
Give a brief description and tell them that this log was all you could get to run successfully
The HJT team is extremely busy, so be patient and good luck
Posted Image
why won't my laptop work?

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#3 Dyderich

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Posted 20 September 2009 - 10:59 PM

Ok have moved my request to that forum location...thanks

#4 Orange Blossom

Orange Blossom

    OBleepin Investigator

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Posted 20 September 2009 - 11:32 PM


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/259133/hijacked-google-search-anti-virus-scans-never-work/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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