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Sudden Mouse Problems


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12 replies to this topic

#1 lina816

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Posted 19 September 2009 - 10:45 PM

Hi,

I'm not sure if I have a virus, so I'm turning to you for help. My mouse suddenly starting having this problem. I'll be using my mouse, then it suddenly makes the "disconnect" noise, followed by the "reconnect" noise, during which time my mouse stops working. Once it reconnects, the mouse will work for a while, then it will suddenly disconnect again. Sometimes, the reconnect noise does not happen, and the mouse remains disconnected. In this case, I have to manually disconnect the mouse (i.e. unplug it, it is connected through a USB) and then reconnect it. The problem isn't predictable. Sometimes it will be fine for a while (maybe even 10 minutes), other times the problem happens every couple of seconds (to the point where the mouse basically becomes unusable).

So, I started thinking that maybe I had a mouse problem. I went and bought a new mouse, to see if that would resolve the problem. The new mouse no longer does the "disconnect/reconnect" thing, but it doesn't act properly. Now, the mouse will be working fine for a while, then it will get really slow (i.e. instead of moving across the entire screen, the mouse will only move an inch) or even completely stop moving. The device remains connected the entire time, but it feels like the mouse just slows way down (or stops) periodically. Other times, the mouse moves normally, but I have to click on something multiple times before it actually registers that I've clicked on something. And other times, the mouse works perfectly normally. Again, I can't predict when the mouse will demonstrate different problems.

When the mouse isn't working properly, it feels like the entire computer is just "bogged down" or slow. However, I can't tell if the computer is really slow, or if it's just the mouse. I don't know much about computers, but I tried the few things I do know. I ran my antivirus (which is up-to-date), and it found nothing. I also ran Malwarebytes Anti-Malware, which also found nothing. I looked at the task manager, and noticed that the CPU percentage jumps up at times (it will fluctuate from like 2% suddenly up to 80%, then back to 35%, then 28%, etc.). I don't know enough about computers to know whether this is normal or not. But I thought I'd let you know about it.

I'd really appreciate any help you can offer. I don't think that the problem is the mouse, since I'm having problems with my old mouse (which never gave me problems before) as well as my new mouse. Also, the sudden onset of the problem makes it seem like something is wrong with the computer itself. Thanks so much for your help!

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#2 garmanma

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Posted 20 September 2009 - 09:04 PM

We can run a couple quick scans to see if it's an infection


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.

NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.


alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled

---------------------------------
--------------------------------

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.
---------------------------

Then run ATF and SAS



ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
    First
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
Note.. SAS doesn't open the registry hives for other user accounts on the system, so scans should be done from each user account.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 lina816

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Posted 21 September 2009 - 08:04 AM

Thanks so much for your help! Ok, here's the results of the scans:

Malwarebytes' Anti-Malware 1.41
Database version: 2834
Windows 5.1.2600 Service Pack 3

9/20/2009 10:36:03 PM
mbam-log-2009-09-20 (22-36-03).txt

Scan type: Quick Scan
Objects scanned: 111362
Time elapsed: 6 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/21/2009 at 02:21 AM

Application Version : 4.29.1002

Core Rules Database Version : 4112
Trace Rules Database Version: 2052

Scan type : Complete Scan
Total Scan Time : 03:21:43

Memory items scanned : 253
Memory threats detected : 0
Registry items scanned : 6534
Registry threats detected : 28
File items scanned : 130567
File threats detected : 3

Adware.MyWay
HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0494D0D1-F8E0-41AD-92A3-14154ECE70AC}
HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{0494D0D1-F8E0-41AD-92A3-14154ECE70AC}
HKLM\Software\MyWay
HKLM\Software\MyWay\myBar
HKLM\Software\MyWay\myBar#Dir
HKLM\Software\MyWay\myBar#ShzmCurInstall
HKLM\Software\MyWay\myBar#pid
HKLM\Software\MyWay\myBar#CurInstall
HKLM\Software\MyWay\myBar#sr
HKLM\Software\MyWay\myBar#pl
HKLM\Software\MyWay\myBar#Id
HKLM\Software\MyWay\myBar#Build
HKLM\Software\MyWay\myBar#CacheDir
HKLM\Software\MyWay\myBar#HistoryDir
HKLM\Software\MyWay\myBar#Visible
HKLM\Software\MyWay\myBar#SettingsDir
HKLM\Software\MyWay\myBar#ConfigRevisionURL
HKLM\Software\MyWay\myBar#ConfigDateStamp
HKLM\Software\MyWay\myBar#Maximized
HKLM\Software\MyWay\myBar\partner
HKLM\Software\MyWay\myBar\partner#bitmap
HKLM\Software\MyWay\myBar\partner#name
HKLM\Software\MyWay\myBar\partner#test
HKLM\Software\MyWay\myBar\partner#PM-Home
HKLM\Software\MyWay\myBar\partner#PM-Points
HKLM\Software\MyWay\myBar\partner#PM-Redeem
HKLM\Software\MyWay\myBar\partner#PM-Wallet
HKLM\Software\MyWay\myBar\partner#PM-Settings

Trojan.Agent/Gen-FSG
C:\PROGRAM FILES\WINRAR\KEYGEN.EXE
C:\UNZIPPED\WINRARV3\WINRARV3.20\KEYGEN.EXE

Trojan.Unclassified/RegSVR-Fake
C:\WINDOWS\SYSTEM\REGSVR.EXE


What should I do next? Thanks again!

#4 garmanma

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Posted 21 September 2009 - 06:28 PM

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 lina816

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Posted 22 September 2009 - 07:51 AM

Ok, here's what the log says:

NPZONESB.DLL;C:\Program Files\ZoneAlarmSB\bar\1.bin;Adware.MyWebSearch.22;Incurable.Moved.;
dbrmdwb.exe;C:\WINDOWS;Trojan.StartPage.21454;Deleted.;
A0532035.exe\data002;C:\System Volume Information\_restore{CC67763B-DBB2-4B86-AD8A-E5F61CE00699}\RP1063\A0532035.exe;Trojan.StartPage.21454;;
A0532035.exe;C:\System Volume Information\_restore{CC67763B-DBB2-4B86-AD8A-E5F61CE00699}\RP1063;Container contains infected objects;Moved.;

Thanks again for helping me!

#6 garmanma

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Posted 22 September 2009 - 06:49 PM

How is it running now, any problems still?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 lina816

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Posted 22 September 2009 - 09:31 PM

Yeah, same problems. The mouse sometimes works fine, and other times moves very slowly (or even stops moving for a short while). Sometimes I have to click on something many times before the computer seems to "register" that I've clicked on something.

Any other ideas about what I could do to fix it?

#8 garmanma

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Posted 23 September 2009 - 04:18 PM

Please run the F-Secure Online Scanner
Note: This Scanner is for Internet Explorer Only!
Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.
Mark
Posted Image
why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 lina816

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Posted 23 September 2009 - 08:39 PM

Hello again!

After posting the Dr. Web scan results, I noticed that all of the items that were found listed some action that was taken (deleted or moved) except for one. One of the items didn't have any sort of action listed after it. So I thought it wouldn't hurt if I did the scan again, to see if everything had been taken care of. Here's the results of the second scan that I did:

A0533774.exe;C:\System Volume Information\_restore{CC67763B-DBB2-4B86-AD8A-E5F61CE00699}\RP1072;Trojan.StartPage.21454;Deleted.;
A0533775.DLL;C:\System Volume Information\_restore{CC67763B-DBB2-4B86-AD8A-E5F61CE00699}\RP1072;Adware.MyWebSearch.22;Incurable.Moved.;

And here's the results of the F-Scan:

Scanning Report
Wednesday, September 23, 2009 19:34:31 - 20:25:04
Scanning type: Scan system for malware, spyware and rootkits
Target: C:\ D:\
________________________________________
5 malware found
TrackingCookie.Questionmarket (spyware)
System (Disinfected)
TrackingCookie.Advertising (spyware)
System (Disinfected)
TrackingCookie.Atdmt (spyware)
System (Disinfected)
TrackingCookie.Doubleclick (spyware)
System (Disinfected)
TrackingCookie.Mediaplex (spyware)
System (Disinfected)
________________________________________
Statistics
Scanned:
Files: 53673
System: 4514
Not scanned: 26
Actions:
Disinfected: 5
Renamed: 0
Deleted: 0
Not cleaned: 0
Submitted: 0
Files not scanned:
C:\PAGEFILE.SYS
C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT
C:\WINDOWS\SYSTEM32\CONFIG\SAM
C:\WINDOWS\SYSTEM32\CONFIG\SECURITY
C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE
C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\0C23C2C75C13AA14A2FC9EF29657DF6F_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\15D0AEF1010B3FF47574EB21A4CDD613_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\28D2C376446105F265234C6D69C89052_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\2E08165433B1E73585B499DD7E207B2D_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\3B75DDD7C80979698CD23AD9D7E5F0DA_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\4DA511CA05DA66FBF6BBE60F0F2741BB_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\52DB8789D407E7BA27211C8B21D047A3_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\6F6A3DEB9757480A0AEA718D3C959C66_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\76086DB6B7A215263187E6DA98500460_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\9D4717D7A03376F90E3A490D87189C27_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\9D8E910D1463D7BBFC9583CC20B39372_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\A9B09CF46DF348C416A63E4756611B1D_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\B504E54C0C56F0D280D9B933C9E9D07A_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\D04A2D76DFC5EDEBD9A956553ED42329_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\D181C872E92BDF424DC2526E6FC5AAF9_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\DC713A090767D85EB71EC5EA877A9371_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\EA72A376C5E5957E52C8A2A4D78CB35C_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\F18EBF5C9912DF06F9EAA5B99FBC328B_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\F64A343B4910E5D64D18592A179DB033_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7
C:\DOCUMENTS AND SETTINGS\ALL USERS\APPLICATION DATA\MICROSOFT\CRYPTO\RSA\MACHINEKEYS\FFCC5212362EDC333A332BB4EEF95739_DC96E140-FB6B-44CE-ACB0-4C97D3BAFED7

#10 garmanma

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Posted 24 September 2009 - 05:44 PM

A0532035.exe\data002;C:\System Volume Information\_restore{CC67763B-DBB2-4B86-AD8A-E5F61CE00699}\RP1063\A0532035.exe;Trojan.StartPage.21454;;
A0532035.exe;C:\System Volume Information\_restore{CC67763B-DBB2-4B86-AD8A-E5F61CE00699}\RP1063;Container contains infected objects;Moved.;

System restore points. We'll take care of those in a bit

Update mbam and run a FULL scan
Please post the results

Run another SAS scan also, please

Edited by garmanma, 24 September 2009 - 05:48 PM.

Mark
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why won't my laptop work?

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#11 lina816

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Posted 25 September 2009 - 08:27 AM

Ok, here's the results:

Malwarebytes' Anti-Malware 1.41
Database version: 2857
Windows 5.1.2600 Service Pack 3

9/24/2009 10:02:22 PM
mbam-log-2009-09-24 (22-02-22).txt

Scan type: Full Scan (A:\|C:\|D:\|E:\|F:\|)
Objects scanned: 258427
Time elapsed: 1 hour(s), 20 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 09/25/2009 at 02:02 AM

Application Version : 4.29.1002

Core Rules Database Version : 4124
Trace Rules Database Version: 2063

Scan type : Complete Scan
Total Scan Time : 03:18:01

Memory items scanned : 253
Memory threats detected : 0
Registry items scanned : 6534
Registry threats detected : 0
File items scanned : 132822
File threats detected : 9

Adware.Tracking Cookie
C:\Documents and Settings\Heidi\Cookies\heidi@questionmarket[2].txt
C:\Documents and Settings\Heidi\Cookies\heidi@mediaplex[2].txt
C:\Documents and Settings\Heidi\Cookies\heidi@apmebf[1].txt
C:\Documents and Settings\Heidi\Cookies\heidi@advertising[2].txt
C:\Documents and Settings\Heidi\Cookies\heidi@rambler[1].txt
C:\Documents and Settings\Heidi\Cookies\heidi@collective-media[1].txt
C:\Documents and Settings\Heidi\Cookies\heidi@ads.bleepingcomputer[2].txt
C:\Documents and Settings\Heidi\Cookies\heidi@atdmt[1].txt
C:\Documents and Settings\Heidi\Cookies\heidi@doubleclick[1].txt

#12 lina816

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Posted 27 September 2009 - 10:05 PM

I just wanted to post a quick update, to let you know that I'm still experiencing the same problems. If you have any other ideas, let me know. Thanks so much for all your help so far!

#13 garmanma

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Posted 28 September 2009 - 06:43 PM

I recommend that you submit a DDS / HJT scan:


Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

There will also be instructions to create a Root Repeal Log

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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