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Can't get any security programs to run, infected


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#1 armadillofarm

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Posted 19 September 2009 - 10:44 PM

Hi,

I've got something funky going on here on my computer . . . been working on it for hours and still nothing. I use avast antivirus and ad-aware. Starting today, these programs won't scan. Avast on-access protection is running, but when I click on "Start avast antivirus" (to run a scan) nothing happens. With ad-aware I start a scan, then it shuts down. I tried to go on the websites for both programs, and was redirected to a spam site. In fact, clicking on pretty much any anti-virus or anti-malware tool's website redirects to a spam site. I have installed and tried to use malwarebytes, hijackthis, and a few other programs (I've been at this for hours and it's getting late, so I can't recall everything I've tried) . . . none of these will run. I have got A-Squared to run, but it detects nothing. I was able to schedule a boot-time scan in avast, but it detected nothing. I've obviously been infected with SOMETHING, but I can't figure out what. My computer has worked perfectly since day one until today. I'm on XP Home edition. Can anyone help me? Thank you very much!

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#2 armadillofarm

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Posted 20 September 2009 - 09:05 AM

I've updated Java, and now I can get to security websites . . . but I still can't get malwarebytes, hijackthis, avast, to run. A-Squared ran a scan and just turned up some tracking cookies, nothing else. Help please!

#3 Skydie

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Posted 20 September 2009 - 10:02 AM

Hmm can you acess task manager?

Edited by Skydie, 20 September 2009 - 10:03 AM.


#4 armadillofarm

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Posted 20 September 2009 - 10:11 AM

Yes, I have no problems accessing task manager.

#5 Skydie

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Posted 20 September 2009 - 10:14 AM

Access it and tell me if anything is taking up more than 10% CPU DON'T shut down any processes yet.

#6 armadillofarm

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Posted 20 September 2009 - 10:17 AM

Just System Idle Process at 99% CPU

#7 Skydie

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Posted 20 September 2009 - 10:29 AM

The infections seem to be hiding then. Download Super Antipspware Free Edition from www.download.com

Edited by Skydie, 20 September 2009 - 10:34 AM.


#8 armadillofarm

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Posted 20 September 2009 - 10:37 AM

Hi, I downloaded and installed Superantispyware. It started collecting diagnostic info on my computer, then crashed. Now when I click on the shortcut I get "windows cannot access the specified device path or file. you may not have appropriate permissions," same thing that has happened to ad-aware, etc.

#9 Skydie

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Posted 20 September 2009 - 10:41 AM

Go to Start then All Programs then go to Super Antispyware Free. After that right click it and scroll down to alternate start. Click that.

#10 armadillofarm

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Posted 20 September 2009 - 10:44 AM

Thanks for your help, Skydie. Unfortunately, nothing happens when I click on "alternate start."

#11 Skydie

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Posted 20 September 2009 - 10:46 AM

I still have some tricks :thumbsup: go back to www.download.com and download IObit Security 360 1.0 update it and scan

#12 armadillofarm

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Posted 20 September 2009 - 10:50 AM

Seems to be working so far . . . I'll report back in a minute :thumbsup:

Here's the report:

IObit Security 360

OS:Windows XP
Version:1.0.0.60
Define Version:1190
Time Elapsed:00:01:56
Objects Scanned:58203
Threats Found:1

|Name|Type|Description|ID|
Trojan.Dropper, File, C:\WINDOWS\win32k.sys, 4-20671

#13 Skydie

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Posted 20 September 2009 - 10:52 AM

Can you run a full scan aswell?

#14 armadillofarm

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Posted 20 September 2009 - 10:55 AM

I will try. I have removed the one threat that was found.

#15 Skydie

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Posted 20 September 2009 - 10:56 AM

Sorry i'll have to go now i'll try to check out this thread when I come back on. If IObit doesn't detect most of the problems try running WinPatrol (make sure you download it off www.download.com) Good Luck cleaning your malware. I'm sure if I don't reply someone else will help you




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