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Problems with Word from a Virus


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#1 gmg0430

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Posted 19 September 2009 - 04:59 PM

When I try to open Word or a Word document I receive a message box that says "The command cannot be performed because a dialog box is open. Click OK, and then close open dialog boxes to continue." I think the dialog box referenced is another box that pops up and says "Windows installer". Computer is noticably slower, even notepad takes awhile to start. Computer runs on Windows XP.

Problem was first noticed after I had received a pop-up that stated 'microsoft windows needs to update' (not an exact quote) while I was on the internet. I clicked either cancel or the red x in the corner, can't remember which one. After the page closed I ran Norton and it showed no issues. I have not tried anything else to fix it. It has been approximately 1-2 weeks since this started.

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#2 Computer Pro

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Posted 19 September 2009 - 06:24 PM

Hello and welcome to Bleeping Computer.

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Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 gmg0430

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Posted 27 September 2009 - 06:37 PM

I downloaded and ran the malware. It found 4 infected areas and fixed them all. Word is still not working.

#4 Computer Pro

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Posted 28 September 2009 - 06:27 PM

Could you please post the log? The log can be found under the Logs tab of the Malwarebytes program
Computer Pro




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