Internet connection problems

Hi,
I've been having "fluctuating internet connectivity problems" for 2 months. Frequently, I get the message "IE cannot display webpage" and on Firefox "the site has timed out".
I've run: Norton Antivirus, Spybot, Adaware, Windows Defender, Glary Utilities, Malwarebytes and SuperAntispyware. All they detect are cookies.
My ISP, Roadrunner, changed the modem, I've changed the connection from my computer to my modem. Roadrunner's tech says my upload and download speeds are fine.
Dell, finally, thinks it's a deep rooted virus and I have to re-install Windows.
Before I do that, I'd like to see if there may be something else that I'm missing.
Any insight is greatly appreciated.
In advance, Thanks!
Ed

Edited by eprager, 19 September 2009 - 07:13 PM.

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:

• Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
• Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
• The Express scan will automatically begin.
  (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
• If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
• If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
• When complete, click Select All, then choose Cure > Move incurable.
  (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)

• Now put a check next to Complete scan to scan all local disks and removable media.
• In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
• Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
• When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
• Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
• In the top menu, click file and choose save report list.
• Save the DrWeb.csv report to your desktop.
• Exit Dr.Web Cureit when done.
• Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
• After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Hi,
Sorry for the delay in responding, but I'm still having that internet problem.
Here's the log from Dr. Web
RegUBP2b-Ed.reg;C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Snapshots2;Trojan.StartPage.1505;Deleted.;
Charger.exe;C:\Program Files (x86)\Mobile Action\LG VX5200 USB - Handset Manager V9;BackDoor.LMR.30;Deleted.;
Thanks,
Ed

Try Smitfraud

http://www.bleepingcomputer.com/virus-remo...se-smitfraudfix

might have to run twice

Hi,
I downloaded and ran the program a couple of times. I don't think it completed it, it seems my computer screen went black and the words safe mode appeared in the corners of my screen.
I'll try it again when I get home from work.
Ed

Hi,
Again, pardon the delay, that internet problem, you know.
I ran the program a few more times. I let it run overnight, it never gets to the Disk Cleanup portion.
Is there another program that I can try.
Thanks,
Ed

Hi,
Again, pardon the delay, that internet problem, you know.
I ran the program a few more times. I let it run overnight, it never gets to the Disk Cleanup portion.
Is there another program that I can try.
Thanks,
Ed

On a hunch, run these three so we can rule out what Dell thinks it is


We Need to check for Rootkits with RootRepeal

• Download RootRepeal from the following location and save it to your desktop.
  • Direct Download (Recommended)
    • Primary Mirror
    • Secondary Mirror
    • Secondary Mirror
    • Secondary Mirror
  • Zip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)
    
    • Primary Mirror
    • Secondary Mirror
    • Secondary Mirror
  • Rar Mirrors - Only if you know what a RAR is and can extract it.
    
    • Primary Mirror
    • Secondary Mirror
    • Secondary Mirror
• Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
• Open on your desktop.
• Click the tab.
• Click the button.
• Check all seven boxes:
• Push Ok
• Check the box for your main system drive (Usually C:), and press Ok.
• Allow RootRepeal to run a scan of your system. This may take some time.
• Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High

Also try: right-click on rootrepeal.exe and rename it to tatertot.scr
-------------------------------------------------------------------------


Please download Win32kDiag.exe by AD and save it to your desktop.
alternate download 1
alternate download 2

• This tool will create a diagnostic report for me to review.
• Double-click on Win32kDiag.exe to run and let it finish.
• When it states Finished! Press any key to exit..., press any key on your keyboard to close the program.
• A file called Win32kDiag.txt should be created on your Desktop.
• Open that file in Notepad and copy/paste the entire contents (from Starting up... to Finished! Press any key to exit...) in your next reply.
  
  --------------------------------------

Go to > Run..., then copy and paste this command into the open box: cmd
Click OK.
At the command prompt C:\>, copy and paste the following command and press Enter:

DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\eventlog.dll >Log.txt & START notepad Log.txt

A file called log.txt should be created on your Desktop.
Open that file and copy/paste the contents in your next reply.

Edited by garmanma, 25 September 2009 - 07:19 PM.

Hi,
I've downloaded RootRepeal. When I try to open it, I receive an error message "RootRepeal does not support 64 bit OSs".

Here's the Win32 log
Running from: C:\Users\Ed\Downloads\Win32kDiag.exe

Log file at : C:\Users\Ed\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\Windows'...



Cannot access: C:\Windows\bthservsdp.dat

[1] 2009-09-25 20:17:28 12 C:\Windows\bthservsdp.dat ()

Here's the Logt.xt file
Volume in drive C is OS
Volume Serial Number is 6883-8F4E

Directory of C:\Windows\SoftwareDistribution\Download\d15e0adcf011f7a00bde2023e8b74a00\amd64_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6002.18005_none_9617f6eb8e9aab94

04/11/2009 03:11 AM 235,520 scecli.dll
1 File(s) 235,520 bytes

Directory of C:\Windows\SoftwareDistribution\Download\d15e0adcf011f7a00bde2023e8b74a00\amd64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6002.18005_none_5bc1cbd2ed7924d9

04/11/2009 03:11 AM 717,312 netlogon.dll
1 File(s) 717,312 bytes

Directory of C:\Windows\SoftwareDistribution\Download\d15e0adcf011f7a00bde2023e8b74a00\wow64_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6002.18005_none_a06ca13dc2fb6d8f

04/11/2009 02:28 AM 177,152 scecli.dll
1 File(s) 177,152 bytes

Directory of C:\Windows\SoftwareDistribution\Download\d15e0adcf011f7a00bde2023e8b74a00\wow64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6002.18005_none_6616762521d9e6d4

04/11/2009 02:28 AM 592,896 netlogon.dll
1 File(s) 592,896 bytes

Directory of C:\Windows\System32

01/20/2008 10:48 PM 235,520 scecli.dll

Directory of C:\Windows\System32

01/20/2008 10:50 PM 716,800 netlogon.dll
2 File(s) 952,320 bytes

Directory of C:\Windows\SysWOW64

01/20/2008 10:49 PM 177,152 scecli.dll

Directory of C:\Windows\SysWOW64

01/20/2008 10:47 PM 592,384 netlogon.dll
2 File(s) 769,536 bytes

Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6001.18000_none_942c7ddf9178e048

01/20/2008 10:48 PM 235,520 scecli.dll
1 File(s) 235,520 bytes

Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6001.18000_none_59d652c6f057598d

01/20/2008 10:50 PM 716,800 netlogon.dll
1 File(s) 716,800 bytes

Directory of C:\Windows\winsxs\wow64_microsoft-windows-s..urationengineclient_31bf3856ad364e35_6.0.6001.18000_none_9e812831c5d9a243

01/20/2008 10:49 PM 177,152 scecli.dll
1 File(s) 177,152 bytes

Directory of C:\Windows\winsxs\wow64_microsoft-windows-security-netlogon_31bf3856ad364e35_6.0.6001.18000_none_642afd1924b81b88

01/20/2008 10:47 PM 592,384 netlogon.dll
1 File(s) 592,384 bytes

Total Files Listed:
12 File(s) 5,166,592 bytes
0 Dir(s) 302,419,562,496 bytes free

You have a rootkit
bthservsdp.dat

Now that you were successful in creating a Win32diag log you need to post it in our HJT forum:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Give a brief description and tell them that this log was all you could get to run successfully
The HJT team is extremely busy, so be patient and good luck

Garmanma,
Thanks for all your help and assistance. I really appreciate your effort.
Again, thanks,
Ed