and welcome to Bleeping Computer!!
I will be handling your log to help you get cleaned up. I apologize for the delay but the forum is very busy.
As you can see the logs we ask for are very extensive and take a lot of time to investigate. In addition, since I am still in training all of my responses have to be reviewed by our excellent expert staff so there may be a delay in response time. The advantage is that your log will be evaluated by two sets of eyes and two brains.
If you haven't already, you can keep the link to this topic in your Favorites
. Alternatively, you can click the Options
button at the top bar of this topic and Track this Topic
, where you can choose email notifications.
Please make sure Word Wrap in notepad is turned off when copying and pasting logs and only attach logs if asked to. Do not wrap logs in codebox or code tags. It makes it very difficult to read and analyze them. Please paste them directly into the reply box
Please do not make any changes to your system until we are through. Fixes are based upon information that is current from your system so any changes can affect our strategy. Please refrain from running any tools we may use without specific instructions.
If your operating system is Windows Vista it may be necessary to right click
then choose Run as Administrator
any programs we use.
Before we begin please check and follow the instructions on How to show hidden files in Windows Vista and Windows XP
Again, keep in mind that it may take a couple of days before I can reply but once we get started the process should speed up.
Please reply to this post so we will know you still need assistance.
reason for edit: fixed link
Thank you for your patience!!
Edited by pwgib, 12 October 2009 - 07:54 AM.