Hello and welcome to Bleeping Computer
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know.
If not please perform the following steps below so we can have a look at the current condition of your machine.
Pleaseinclude a clear description of the problems you're having
, along with any steps you may have performed so far.
Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.
Please download ComboFix from one of these locations:Link 2Link 3* IMPORTANT !!! Save ComboFix.exe to your Desktop
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
- Temporarily disable isable your AntiVirus and AntiSpyware applications. They may otherwise interfere with our tools
Usually this can be done via a right click on the System Tray icon, check this tutorial for disabling the most common security programs: Link
- Double click on ComboFix.exe & follow the prompts.
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Click on Yes, to continue scanning for malware.
When finished, it will produce a log for you. Please include the C:\ComboFix.txt
in your next reply.This tool is not a toy and not for everyday use.
ComboFix SHOULD NOT be used unless requested by a forum helper
If you need help, see this link:http://www.bleepingcomputer.com/combofix/how-to-use-combofix
In the upper right hand corner of the topic you will see a button called Options
. If you click on this in the drop-down menu you can choose Track this topic
. I suggest you do this and select Immediate E-Mail notification
and click on Proceed
. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.