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Explorer.exe Problem


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#1 cp.chid

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Posted 19 September 2009 - 07:41 AM

I'm having some problems with a certain account on my Vista laptop (SP1)
when I login (this only affects a single account), explorer.exe steals all of the processing, and can't open drives properly and other explorer related tasks,
almost as if it were infected by a virus, however, other user accounts are not affected (or appear not so), what could be a probably cause?

for example, when I click my computer from the start menu, (during the initial stage of starting explorer -~ could be long after login) it would freeze, leaving the screen with the task menu, and also, taskmgr would be unclickable (clicking on it results in an annoying ding!)

2. Explain your question or problem with as many details as necessary, and always mention the version of Windows Vista and the application you are using. If there are error messages, write them EXACTLY as they appear. Try to include what you were doing when the problem occurred, and whether you made any system changes or new installations before the problem happened. Remember that, in some instances, someone trying to help you might want to replicate your problem on his own computer, or to open the application you are having problems with. Again, the problem you are having may turn out to be a symptom of something different; a complete description of the problem will often help identify those cases.


It seems to have occured after I installed VB6 with serveral third party OCX packages
can't be sure though, if this is the cause of the problem.. (I later uninstalled VB, but I'm sure most of these OCX packages are still there..)

is there anything I can post that can be of help? (hijack this log has nothing)
mbam -> no results from the quick scan


Thankyou.

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#2 garmanma

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Posted 19 September 2009 - 11:31 AM

Log into that account and run Process Explorer

http://technet.microsoft.com/en-us/sysinte...s/bb896653.aspx

Under file and save as, create a log and post here
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#3 cp.chid

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Posted 19 September 2009 - 08:51 PM

Ok, I can't believe I didn't look at process explorer before :huh:
Posted Image looks of relevance..

Process PID CPU Description Company Name
System Idle Process 0 74
Interrupts n/a Hardware Interrupts
DPCs n/a Deferred Procedure Calls
System 4
smss.exe 396 Windows Session Manager Microsoft Corporation
csrss.exe 464 Client Server Runtime Process Microsoft Corporation
wininit.exe 508 Windows Start-Up Application Microsoft Corporation
services.exe 552 Services and Controller app Microsoft Corporation
svchost.exe 764 Host Process for Windows Services Microsoft Corporation
svchost.exe 824 Host Process for Windows Services Microsoft Corporation
svchost.exe 880 Host Process for Windows Services Microsoft Corporation
svchost.exe 948 1 Host Process for Windows Services Microsoft Corporation
audiodg.exe 1124 Windows Audio Device Graph Isolation Microsoft Corporation
svchost.exe 980 Host Process for Windows Services Microsoft Corporation
svchost.exe 1000 Host Process for Windows Services Microsoft Corporation
taskeng.exe 1960 Task Scheduler Engine Microsoft Corporation
taskeng.exe 340 Task Scheduler Engine Microsoft Corporation
SLsvc.exe 1160 Microsoft Software Licensing Service Microsoft Corporation
svchost.exe 1204 Host Process for Windows Services Microsoft Corporation
svchost.exe 1368 Host Process for Windows Services Microsoft Corporation
spoolsv.exe 1588 Spooler SubSystem App Microsoft Corporation
svchost.exe 1624 Host Process for Windows Services Microsoft Corporation
svchost.exe 924 Host Process for Windows Services Microsoft Corporation
SbieSvc.exe 628 Sandboxie Service tzuk
cygrunsrv.exe 2056
svchost.exe 2096 Host Process for Windows Services Microsoft Corporation
lsass.exe 564 Local Security Authority Process Microsoft Corporation
lsm.exe 572 Local Session Manager Service Microsoft Corporation
csrss.exe 520 1 Client Server Runtime Process Microsoft Corporation
winlogon.exe 652 Windows Logon Application Microsoft Corporation
taskmgr.exe 2632 Windows Task Manager Microsoft Corporation
ThunderbirdPortable.exe 2920 Mozilla Thunderbird, Portable Edition PortableApps.com
thunderbird.exe 2976 Mozilla Thunderbird Mozilla Corporation
iexplore.exe 3648 Internet Explorer Microsoft Corporation
AdMunch.exe 296 Ad Muncher Murray Hurps Corp Pty Ltd
sshd.exe 2164
iexplore.exe 3392 Internet Explorer Microsoft Corporation
procexp.exe 2356 25 Sysinternals Process Explorer Sysinternals - www.sysinternals.com
notepad++.exe 848 Notepad++ : a free (GNU) source code editor Don HO don.h@free.fr


nothing important really in the logs (from what I see)

#4 cp.chid

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Posted 19 September 2009 - 08:54 PM

sorry for double post, a google search for SHLWAPI.dll showed many people who had similar problems (explorer.exe high load) @ technet.microsoft
=)

(on a side issue, my laptop also cannot resume from sleep/hibernate, merely, 'crashing' (and then rebooting) straight after the initial screen)

#5 garmanma

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Posted 20 September 2009 - 04:20 PM

on a side issue, my laptop also cannot resume from sleep/hibernate, merely, 'crashing' (and then rebooting) straight after the initial screen)


A corrupt video driver plays tricks with standby/hibernate
Try replacing the driver
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#6 cp.chid

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Posted 21 September 2009 - 05:41 AM

The problem still remains, I mean the explorer using huge amounts of CPU, even in Safe Mode :$

I'm wondering if I'm just paranoid that my computer's screwed ( and overtaken by viruses ) or is it just explorer running it's usual processes..
I'm strongly leaning to the screwed up side though :huh: (possibly by my own bad configuration)

#7 garmanma

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Posted 21 September 2009 - 02:45 PM

I do not see anything in the Process Explorer log that stands out
Mark
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why won't my laptop work?

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