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Malwarebytes won't run


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8 replies to this topic

#1 charter

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Posted 18 September 2009 - 08:32 PM

I had the police pro virus and the msa.exe one a while ago. I thought I got rid of them both, and I think I did but I'm trying to run Malwarebytes now to make sure, but it won't run. It will start a scan for about two seconds if I download and install it, but then just shuts down. It won't open after it's been installed. I've tried renaming it, but it keeps saying 'Access is denied'.

I get a similar message saying I don't have the permissions to run regedit from the start menu, but regedit.exe in the windows folder works fine.

I'm using XP SP3, I'm really not sure what to do, so any help would be awesome. Thanks!

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#2 Orange Blossom

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Posted 18 September 2009 - 11:06 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 garmanma

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Posted 19 September 2009 - 08:54 PM

No you didn't get rid of it

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Direct Download (Recommended)
  • Zip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)

  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Riight-click on rootrepeal.exe and rename it to tatertot.scr
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

----------------------------------

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#4 charter

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Posted 20 September 2009 - 11:40 AM

Ok, I downloaded it and renamed it, and it started scanning, then just closed out after about a minute. Now it doesn't run, I get the same 'access denied' error. When I download it again and just name it to something else and try and run, I get an error "Could not load driver (0x0000035)!"

#5 garmanma

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Posted 20 September 2009 - 05:27 PM

1. Download Win32kDiag from any of the following locations and save it to your Desktop

http://ad13.geekstogo.com/Win32kDiag.exe

http://download.bleepingcomputer.com/rootr.../Win32kDiag.exe

2. Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
3. When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
4. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log as a reply to this topic.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 charter

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Posted 20 September 2009 - 07:06 PM

Ok, here it is. Thank you so much for your help too!

Running from: C:\Documents and Settings\Administrator\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Administrator\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINDOWS'...



Found mount point : C:\WINDOWS\$hf_mig$\KB944338-v2\KB944338-v2

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB951698\KB951698

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\$hf_mig$\KB958690\KB958690

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\addins\addins

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages1_v1.1.4322\Mpl\Mpl

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages1_v1.1.4322\mplrun\mplrun

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages1_v1.1.4322\msclrR\msclrR

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages1_v1.1.4322\msgenR\msgenR

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP45F.tmp\ZAP45F.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\Temp\ZAP4BA.tmp\ZAP4BA.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\assembly\tmp\tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Config\Config

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Connection Wizard\Connection Wizard

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d1\d1

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d2\d2

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d3\d3

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d4\d4

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d5\d5

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d6\d6

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d7\d7

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\CSC\d8\d8

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{59C4F14F-7590-45FC-BE9F-A67AB3590709}\da.lproj\da.lproj

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{59C4F14F-7590-45FC-BE9F-A67AB3590709}\de.lproj\de.lproj

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{59C4F14F-7590-45FC-BE9F-A67AB3590709}\en.lproj\en.lproj

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{59C4F14F-7590-45FC-BE9F-A67AB3590709}\es.lproj\es.lproj

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{59C4F14F-7590-45FC-BE9F-A67AB3590709}\fi.lproj\fi.lproj

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{59C4F14F-7590-45FC-BE9F-A67AB3590709}\fr.lproj\fr.lproj

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{59C4F14F-7590-45FC-BE9F-A67AB3590709}\it.lproj\it.lproj

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{59C4F14F-7590-45FC-BE9F-A67AB3590709}\ja.lproj\ja.lproj

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{59C4F14F-7590-45FC-BE9F-A67AB3590709}\ko.lproj\ko.lproj

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{59C4F14F-7590-45FC-BE9F-A67AB3590709}\nl.lproj\nl.lproj

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{59C4F14F-7590-45FC-BE9F-A67AB3590709}\no.lproj\no.lproj

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{59C4F14F-7590-45FC-BE9F-A67AB3590709}\sv.lproj\sv.lproj

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{59C4F14F-7590-45FC-BE9F-A67AB3590709}\zh_CN.lproj\zh_CN.lproj

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{59C4F14F-7590-45FC-BE9F-A67AB3590709}\zh_TW.lproj\zh_TW.lproj

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{A812B674-11CD-48AF-92C6-C7C9E0B43F12}\{A812B674-11CD-48AF-92C6-C7C9E0B43F12}

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Downloaded Installations\{A89EB61A-717D-4E9B-BB70-7626DF2EB947}\{A89EB61A-717D-4E9B-BB70-7626DF2EB947}

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ftpcache\ftpcache

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Cbz\Cbz

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Lib\Lib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Help\SBSI\Training\WXPPRO\Wave\Wave

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\chsime\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\CHTIME\Applets\Applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imejp98\imejp98

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imjp8_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\applets\applets

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\imkr6_1\dicts\dicts

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\ime\shared\res\res

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\classes\classes

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\java\trustlib\trustlib

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\Temporary ASP.NET Files\Bind Logs\Bind Logs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\Temporary ASP.NET Files\Temporary ASP.NET Files

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\msapps\msinfo\msinfo

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Offline Web Pages\Offline Web Pages

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QHEADLES\QHEADLES

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\ERRORREP\QSIGNOFF\QSIGNOFF

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\BATCH\BATCH

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\pchealth\helpctr\binaries\helpsvc.exe

[1] 2004-08-04 07:00:00 743936 C:\WINDOWS\$NtServicePackUninstall$\helpsvc.exe (Microsoft Corporation)

[1] 2008-04-13 20:12:21 744448 C:\WINDOWS\pchealth\helpctr\binaries\helpsvc.exe ()

[1] 2008-04-13 20:12:21 744448 C:\WINDOWS\ServicePackFiles\i386\helpsvc.exe (Microsoft Corporation)



Found mount point : C:\WINDOWS\pchealth\helpctr\Config\CheckPoint\CheckPoint

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\Config\News\News

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\HelpFiles\HelpFiles

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\InstalledSKUs\InstalledSKUs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\System\DFS\DFS

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\pchealth\helpctr\Temp\Temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\PIF\PIF

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\regedit.com

[1] 2008-04-13 20:12:32 146432 C:\WINDOWS\regedit.com ()



Found mount point : C:\WINDOWS\Registration\CRMLog\CRMLog

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\Downloaded

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\5599132effaee562760dce29f8ca8491\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\6a15037304f9f3eab5357ec4718f72a9\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\SoftwareDistribution\Download\c4ef6b3b8c831d4c05216d73b034eec4\backup\backup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Sun\Java\Deployment\Deployment

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\1025\1025

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\1028\1028

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\1031\1031

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\1037\1037

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\1041\1041

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\1042\1042

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\1054\1054

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\2052\2052

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\3076\3076

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\3com_dmi\3com_dmi

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\Adobe\Shockwave 11\Shockwave 11

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\appmgmt\MACHINE\MACHINE

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\appmgmt\S-1-5-21-180504130-1293706477-1326520273-500\S-1-5-21-180504130-1293706477-1326520273-500

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\appmgmt\S-1-5-21-971303533-2244319892-4214783452-500\S-1-5-21-971303533-2244319892-4214783452-500

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Identities\{31391EF3-B3AC-4F12-94D8-DC2DA45E9526}\{31391EF3-B3AC-4F12-94D8-DC2DA45E9526}

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\Credentials\S-1-5-21-861567501-1078081533-725345543-500\S-1-5-21-861567501-1078081533-725345543-500

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\Credentials\S-1-5-21-971303533-2244319892-4214783452-500\S-1-5-21-971303533-2244319892-4214783452-500

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\Crypto\RSA\S-1-5-21-971303533-2244319892-4214783452-500\S-1-5-21-971303533-2244319892-4214783452-500

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\Media Player\Media Player

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\SystemCertificates\My\Certificates\Certificates

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\SystemCertificates\My\CRLs\CRLs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Microsoft\SystemCertificates\My\CTLs\CTLs

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Application Data\Sun\Java\Deployment\javaws\cache\cache

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Desktop\Desktop

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\BVRP Software\NetWaiting\NetWaiting

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Microsoft\CD Burning\CD Burning

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Microsoft\Credentials\S-1-5-21-861567501-1078081533-725345543-500\S-1-5-21-861567501-1078081533-725345543-500

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Microsoft\Credentials\S-1-5-21-971303533-2244319892-4214783452-500\S-1-5-21-971303533-2244319892-4214783452-500

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Application Data\Microsoft\OFFICE\OFFICE

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\Local Settings\Temp\Temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\NetHood\NetHood

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\config\systemprofile\PrintHood\PrintHood

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\dhcp\dhcp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\drivers\disdn\disdn

Mount point destination : \Device\__max++>\^

Cannot access: C:\WINDOWS\system32\eventlog.dll

[1] 2004-08-04 07:00:00 55808 C:\WINDOWS\$NtServicePackUninstall$\eventlog.dll (Microsoft Corporation)

[1] 2008-04-13 20:11:53 56320 C:\WINDOWS\ServicePackFiles\i386\eventlog.dll (Microsoft Corporation)

[1] 2008-04-13 20:11:53 61952 C:\WINDOWS\system32\eventlog.dll ()

[2] 2008-04-13 20:11:53 56320 C:\WINDOWS\system32\logevent.dll (Microsoft Corporation)

[1] 2004-08-04 07:00:00 55808 C:\i386\eventlog.dll (Microsoft Corporation)



Found mount point : C:\WINDOWS\system32\export\export

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\GroupPolicy\Machine\Scripts\Shutdown\Shutdown

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\GroupPolicy\Machine\Scripts\Startup\Startup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\GroupPolicy\User\Scripts\Logoff\Logoff

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\GroupPolicy\User\Scripts\Logon\Logon

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\IME\CINTLGNT\CINTLGNT

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\IME\PINTLGNT\PINTLGNT

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\IME\TINTLGNT\TINTLGNT

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\mui\dispspec\dispspec

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\oobe\html\ispsgnup\ispsgnup

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\oobe\html\oemcust\oemcust

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\oobe\html\oemhw\oemhw

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\oobe\html\oemreg\oemreg

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\oobe\sample\sample

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\ShellExt\ShellExt

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\spool\drivers\w32x86\3\temp\temp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\spool\PRINTERS\PRINTERS

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\wbem\mof\bad\bad

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\wbem\mof\good\good

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\wbem\snmp\snmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\wins\wins

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\WLANProfiles\WLANProfiles

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\xircom\xircom

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\system32\ZoneLabs\Updates\updcomponent\updcomponent

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\NLU9.tmp\NLU9.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\NLUA.tmp\NLUA.tmp

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\Temp\PCVKIT\PCVKIT

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINDOWS\WinSxS\InstallTemp\InstallTemp

Mount point destination : \Device\__max++>\^



Finished!

#7 garmanma

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    Computer Masochist


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Posted 21 September 2009 - 05:49 PM

Now that you were able to produce a log you need to post it in our HJT forum:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Give a brief description and tell them that this log was all you could get to run successfully
The HJT team is extremely busy, so be patient and good luck
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#8 charter

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Posted 21 September 2009 - 08:01 PM

Alright, I'll do that. Thank you for the help.

#9 Orange Blossom

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Posted 24 September 2009 - 08:43 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/259333/infected-with-rootkit/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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