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Computer freezing every other day


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25 replies to this topic

#1 g0tvtec

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Posted 18 September 2009 - 02:34 PM

I purchased a HP Pavilion Elite e9180t PC about four weeks ago and it freezes up quite often. About every 2-3 days it would freeze up. I understand that computers are bound to freeze from time to time, but it is happening way too often, especially for a new PC. I would not necessarily be using a lot of programs when it occurs. 90% of the time, I would just be browsing on some website or reading something then the mouse would just stop moving. What should I do?

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#2 trollocks

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Posted 18 September 2009 - 02:52 PM

take it back and tell them to give you one that works

#3 g0tvtec

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Posted 18 September 2009 - 10:07 PM

Any other option beside this? It is a BIG hassle to do that

Edited by g0tvtec, 18 September 2009 - 10:07 PM.


#4 g0tvtec

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Posted 19 September 2009 - 10:21 AM

So I left my computer on last night and when I came back, it froze again. As I turned on the monitor, I saw a black screen with my cursor stuck.

#5 garmanma

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Posted 19 September 2009 - 11:34 AM

Look in your Event Viewer for clues

How to view and manage event logs in Event Viewer; How to Interpret an Event


How To Use the Event Viewer Applet
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#6 g0tvtec

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Posted 22 September 2009 - 08:38 PM

Thanks garmanma,
I will use that the next time my system freezes and post up my results.


Can running a 1920x1200 resolution on a ATI Radeon 1GB 4650 cause my system to freeze? I switched my resolution to 1080 to test it out, though I am using a 1200 monitor.

Edited by g0tvtec, 22 September 2009 - 08:49 PM.


#7 DeathStalker

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Posted 24 September 2009 - 07:22 AM

Trollock wasn't being a wiseass. If you bought a new computer and it's been freezing up, then something is VERY wrong with it. Odds are that huge that it is a faulty hardware component (or 10). But it's your cash, if taking a broken computer back is more hassle than living the rest of it's life with a broken computer, then enjoy, I doubt you will find a software problem unless it's old drivers.

#8 Swordie

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Posted 24 September 2009 - 03:57 PM

It's most definately a hardware defect when manufactured in the factory. Seems to me maybe some bad RAM or a really bad Processor.. I would really do what Trollocks said, back up all your information and get a new one.
Who said I couldn't have everything?

#9 g0tvtec

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Posted 24 September 2009 - 10:44 PM

I will exchange it if I cannot fix the problem myself. That is the LAST resort. I will see if the problem will stop or fix the problem (if is a software issue) first.

Edited by g0tvtec, 24 September 2009 - 10:44 PM.


#10 pacorocksyour

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Posted 25 September 2009 - 12:05 AM

I will exchange it if I cannot fix the problem myself. That is the LAST resort. I will see if the problem will stop or fix the problem (if is a software issue) first.


well, if thats the last resort,
are you using windows vista?

if you are, you might wanna install Service pack 2 (SP2), and all availible updates.
also might wanna add a little more ram :-)
:huh:

#11 g0tvtec

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Posted 25 September 2009 - 01:06 AM

I will exchange it if I cannot fix the problem myself. That is the LAST resort. I will see if the problem will stop or fix the problem (if is a software issue) first.


well, if thats the last resort,
are you using windows vista?

if you are, you might wanna install Service pack 2 (SP2), and all availible updates.
also might wanna add a little more ram :-)
:huh:

Yes I'm using Vista professional 64-bit. My pc is set up to update everything 1-2 times a week. Is SP2 included with the Windows automatic update? Cause if it is then I should already have it.

And I have 8GB of ram, so I dont think that's the issue.

#12 g0tvtec

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Posted 29 September 2009 - 12:08 PM

My system froze at 11AM just now.

Using the event viewer, I came up with these errors that happened before 11AM:

Timestamp: 09/28/2009 10:46:18.610;
Category: FATAL;
Priority:(4);
Win32 Thread Id: [3964];
Message: System.NullReferenceException: Object reference not set to an instance of an object.
at HPAdvisor.MainFrame.Business.SearchManager.GetTarget(String type)
at HPAdvisor.MainFrame.Business.SearchManager.Initialize();
EventId: 400;
Severity: Critical;
Machine: DAVID-PC;
Application Domain: HPAdvisor.exe;
Process Id: 3960;
Process Name: C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe;
Extended Properties:


Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.



After restarting my system, the same errors came up so I don't know if it is causing my pc to freeze up. Does Firefox have an event viewer? Most of the time when my pc freezes is when I am using firefox.

Edited by g0tvtec, 29 September 2009 - 01:16 PM.


#13 Captain Awesome

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Posted 29 September 2009 - 05:53 PM

take it back and tell them to give you one that works


Uhh... this is a software problem.

Try doing the basic Windows cleanups:

1) Run CCleaner's registry scan and cleanup
2) Defrag
3) Disk cleanup
4) Disable visual themes you don't really need
5) Use Chrome or Firefox instead of IE for better browser security.

#14 g0tvtec

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Posted 05 October 2009 - 12:59 AM

take it back and tell them to give you one that works


Uhh... this is a software problem.

Try doing the basic Windows cleanups:

1) Run CCleaner's registry scan and cleanup
2) Defrag
3) Disk cleanup
4) Disable visual themes you don't really need
5) Use Chrome or Firefox instead of IE for better browser security.

The problem is that my PC is set to do #1 to 3 by itself on a weekly basis. I also only use firefox and almost never touch IE or chrome. It happens while I play starcraft, and browse the net on firefox. Now this is a i7 that I paid $900 for. I was unable to find any errors the last time it froze on me. It is getting quite annoying. I am going to call HP up tomorrow and ask them what they can do for me.

#15 g0tvtec

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Posted 06 October 2009 - 12:06 PM

I am getting Windows 7 when it is released. Would it be able to fix my freezing/crashing problem? Or am I better off exchanging my PC asap?




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